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System and method for message gateway consolidation

  • US 8,583,743 B1
  • Filed: 10/08/2007
  • Issued: 11/12/2013
  • Est. Priority Date: 10/08/2007
  • Status: Active Grant
First Claim
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1. A method for consolidating platform-specific messages, comprising:

  • translating a first message in a first of a plurality of platform-specific message formats into a second message in a generic message format;

    translating a third message in a second of the plurality of platform-specific message formats into a fourth message in the generic message format, wherein the plurality of platform-specific message formats comprise email, short message service, voice mail, and instant messaging, and wherein the first of the plurality of platform-specific message formats is different from the second of the plurality of platform-specific message formats;

    associating the second and the fourth messages that have each been translated from one of the first of the plurality of platform-specific message formats and the second of the plurality of platform-specific message formats into the generic message format into at least one message thread based on at least one of a plurality of threading fields for presentation, wherein the at least one message thread is associated by a user with the second message and the fourth message;

    inserting at least one of the first, second, third, and fourth messages into a message database;

    managing the message database;

    sending the at least one message thread from a first device to a second device; and

    mapping a first identity of a user for the first of the plurality of platform-specific message formats to a second identity of the user for the second of the plurality of platform-specific message formats, wherein the mapping is based on analysis of contact information in a contact database.

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