Assessing performance and quality of a mobile communication service
First Claim
1. A method comprising:
- establishing a communication to a wireless user device, the communication comprising a video transmission over a wireless network to the wireless user device;
accepting subjective received video quality information from the wireless user device, the subjective information generated by a user of the wireless user device;
correlating the subjective received video quality information with wireless network performance information affecting the wireless network;
reporting a quality of the received video in association with a relevant subset of the wireless network performance information, wherein the quality of the received video is reported without knowledge of a video source quality.
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Accused Products
Abstract
A video quality monitoring system allows the operator of a user device to report on received video quality. The video quality monitoring system allows the device user to establish or accept a communication that includes video displayed on the user device via a communications network. The video quality monitoring system may provide a manual or automated user-feedback process for the user to specify information about the received video quality as perceived by the user. User feedback may be correlated with time, location, video server performance, call data records, network performance, road traffic and weather data to produce an association of network events and conditions that correspond to user quality ratings.
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Citations
20 Claims
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1. A method comprising:
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establishing a communication to a wireless user device, the communication comprising a video transmission over a wireless network to the wireless user device; accepting subjective received video quality information from the wireless user device, the subjective information generated by a user of the wireless user device; correlating the subjective received video quality information with wireless network performance information affecting the wireless network; reporting a quality of the received video in association with a relevant subset of the wireless network performance information, wherein the quality of the received video is reported without knowledge of a video source quality. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A system for assessing quality of received video without knowledge of a video source quality, the system comprising:
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a wireless user device, the device receiving a video signal from a wireless network, the device accepting a subjective user input rating related to the received video signal; a data correlator receiving the subjective user input rating and associating the input rating with a call data record of the user and wireless network performance information, the association producing a video quality assessment record; a report generator, the report generator providing a plurality of video quality assessment records for examination, the records indicating the subjective user input rating providing an assessment of the quality of the received video without knowledge of the video source quality. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18)
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19. A computer readable medium that is not a transitory, propagating signal, the computer readable medium comprising instructions which, when executed by a processor, cause the processor to effectuate operations comprising:
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accepting subjective received video quality information from a wireless user device, the subjective information generated by a user of the wireless user device viewing a stream of video into the wireless user device; correlating the subjective received video quality information with wireless network performance information affecting a wireless network; reporting a quality of the received video in association with a relevant subset of the wireless network performance information, wherein the quality of the received video is reported without knowledge of a video source. - View Dependent Claims (20)
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Specification