Rich caller ID with communication history

• US 8,588,385 B2
• Filed: 07/31/2009
• Issued: 11/19/2013
• Est. Priority Date: 07/31/2009
• Status: Active Grant

• Current Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Original Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Inventors: Kuhlke, Matthew R., Gatzke, Alan Darryl, Penning, Matthew Malcolm
• Primary Examiner(s): Nguyen, Duc
• Assistant Examiner(s): Mohammed, Assad
• Application Number:
  US12/533,402
• Publication Number:
  US 20110026698A1
• Time in Patent Office: 1,572 Days
• Field of Search: 4554121-413, 455565-567, 379/142.04
• US Class Current: 379/142.04
• CPC Class Codes: H04M 1/575 Means for retrieving and displaying personal data about calling party
• CPC Class Codes: H04M 15/06 Recording class or number of calling , i.e. A-party or called party , i.e. B-party
• CPC Class Codes: H04M 15/58 based on statistics of usage or network monitoring
• CPC Class Codes: H04M 15/83 Notification aspects
• CPC Class Codes: H04M 15/84 Types of notifications
• CPC Class Codes: H04M 2215/0188 Network monitoring; statistics on usage on called/calling number
• CPC Class Codes: H04M 2215/81 Notifying aspects, e.g. notifications or displays to the user
• CPC Class Codes: H04M 2215/8129 Type of notification
• CPC Class Codes: H04M 2250/60 logging of communication history, e.g. outgoing or incoming calls, missed calls, messages or URLs logging of telephone numbers H04M1/56, H04M1/57

Abstract

In an example embodiment, there is described a unified communication system that automatically presents a number of communication attempts from a caller since last contact with a caller, along with the caller identification information. Optionally, links may be provided to access detailed information about the past communication attempts.

Claims

1. An apparatus, comprising:

an interface;

communication logic operable to receive data representative of a communication request via the interface, the communication request comprising data representative of an initiator of the request; and

an output device coupled to the communication logic;

wherein the communication logic is responsive to the communication request to automatically acquire data representative of a current number of prior unanswered communication attempts while receiving the communication request from the initiator;

wherein the communication logic is configured to forward data representative of the communication request, the data representative of an initiator of the request with the data representative of the current number of prior unanswered communication attempts from the initiator to the output device;

wherein the output device simultaneously presents the communication request, the data representative of the initiator of the request and the data representative of the current number of prior unanswered communications from the initiator while receiving the communication request from the initiator; and

,

wherein the current number of prior unanswered communication attempts comprises a combination of an unanswered telephone call, an unanswered voice mail message, an instant message request, and an unanswered electronic mail message.

2. The apparatus of claim 1, wherein the current number of prior unanswered communication attempts corresponds to unanswered communication attempts after the last successful communication with the initiator.

3. The apparatus of claim 1, wherein the current number of prior unanswered communication attempts includes all unsuccessful communication attempts responsive to there being no prior successful communication with the initiator.

4. The apparatus of claim 1, wherein the communication request is a telephone call and the data representative of the initiator of the request comprises a telephone number of the initiator.

5. The apparatus of claim 4, wherein the number of prior unanswered communication attempts comprises an unanswered text message.

6. The apparatus of claim 4, wherein the number of prior unanswered communication attempts comprises a video call request.

7. The apparatus of claim 4, wherein the number of prior unanswered communication attempts comprises a conference call request.

8. The apparatus of claim 1, wherein the output device is further configured to provide an input to receive data representative of a selection to provide additional detailed data for a prior unanswered communication attempt.

9. The apparatus of claim 8, wherein the output device is responsive to receiving data representative of a selection to provide additional detailed data to provide a list of prior unanswered communication attempts.

10. The apparatus of claim 9, wherein the output device is configured to receive data representative of a selection of a prior unanswered communication attempt from the list and, responsive to receiving the selection, to provide additional detailed data for the selected prior unanswered communication attempt.

11. The apparatus of claim 10, wherein the additional detailed data comprises a time of the communication attempt and a type of service employed for the selected prior unanswered communication attempt.

12. The apparatus of claim 1, wherein the output device further comprises an interface for receiving data representative of a selection of which types of communication are to be included when determining the number of prior unanswered communication attempts.

13. The apparatus of claim 1, wherein the control logic looks up the data representative of an initiator in a contact list to ascertain one of a group consisting of a telephone number associated with the initiator, an electronic mail address associated with the initiator, a text message address associated with the initiator, an instant messenger address associated with the initiator, and any combination thereof.

14. The apparatus of claim 1, further comprising a display;

wherein the communication logic is further configured to display data representative of the initiator of the request in a color corresponding to the number of prior unanswered communication attempts since the predetermined time.

15. A method, comprising:

receiving a communication request comprising data identifying an initiator of the request;

automatically determining whether there are prior unanswered communications from the initiator since a last successful communication while receiving the communication request from the initiator; and

simultaneously presenting the data representative of the communication request, the data identifying the initiator of the request and data representative of prior unanswered communications from the initiator since a last successful communication while receiving the communication request from the initiator;

wherein the prior unanswered communications comprises a combination of missed telephone calls, un-listened-to voice mails, and unanswered electronic mail messages and instant messages from the initiator since a last successful communication.

16. Logic encoded in a non-transitory storage media for execution by a processor, and when executed operable to:

obtain data representative of a communication request that comprises data identifying an initiator of the request;

automatically determine whether there are prior un-responded communications from the initiator since a last successful communication while receiving the communication request from the initiator; and

simultaneously presenting data representative of the communication request, the data identifying the initiator of the request and data representative of a number of prior un-responded communications from the initiator since a last successful communication while receiving the communication request from the initiator;

wherein the prior un-responded communications comprises a combination of missed telephone calls, un-listened-to voice mails, and unanswered electronic mail messages and instant messages from the initiator since a last successful communication.