Methods and systems for managing communication requests in an institutional setting such as a healthcare facility
First Claim
1. A machine-implemented method, comprising:
- receiving, at a communication request receiving entity, a communication request destined for an intended recipient;
accessing at least one information system to determine, at an interrupt worthiness evaluator, an interrupt worthiness of the communication request and to determine, at an interruptability evaluator, at least one interruptability parameter indicative of an interruptability of the intended recipient;
determining, at a decision making engine, at least one delivery feature based on the interrupt worthiness of the communication request and the interruptability of the intended recipient; and
causing, at a communication request delivering entity, delivery of the communication request over a communication system in accordance with the at least one delivery feature.
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Accused Products
Abstract
A method of processing a communication request destined for an intended recipient, comprising: determining an interrupt worthiness of the communication request; determining an interruptability of the intended recipient; determining at least one delivery feature based on the interrupt worthiness of the communication request and the interruptability of the intended recipient; and causing delivery of the communication request over a communication system in accordance with the at least one delivery feature. Also, a method for monitoring workflows in an institutional environment, comprising: obtaining an indication that a workflow being executed by a particular user has been interrupted by a communication request; determining expected workflow resumption activity associated with the interrupted workflow; monitoring actual workflow resumption activity being executed by a user having resumed the interrupted workflow; carrying out a comparison between the expected and actual workflow activity; and conditionally notifying the user having resumed the interrupted workflow, based on the comparison.
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Citations
49 Claims
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1. A machine-implemented method, comprising:
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receiving, at a communication request receiving entity, a communication request destined for an intended recipient; accessing at least one information system to determine, at an interrupt worthiness evaluator, an interrupt worthiness of the communication request and to determine, at an interruptability evaluator, at least one interruptability parameter indicative of an interruptability of the intended recipient; determining, at a decision making engine, at least one delivery feature based on the interrupt worthiness of the communication request and the interruptability of the intended recipient; and causing, at a communication request delivering entity, delivery of the communication request over a communication system in accordance with the at least one delivery feature. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46)
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47. A computer-readable storage medium comprising computer-readable instructions for instructing a computing device to:
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determine an interrupt worthiness of a communication request destined for an intended recipient; determine at least one interruptability parameter indicative of an interruptability of the intended recipient; determine at least one delivery feature based on the interrupt worthiness of the communication request and the interruptability of the intended recipient; and cause delivery of the communication request over a communication system in accordance with the at least one delivery feature.
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48. A system, comprising:
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a communication request receiving entity configured to receive a communication request destined for an intended recipient; an interrupt worthiness evaluator configured to determine an interrupt worthiness of the communication request; an interruptability evaluator configured to determine at least one interruptability parameter indicative of an interruptability of the intended recipient; a decision making engine configured to determine at least one delivery feature based on the interrupt worthiness of the communication request and the interruptability of the intended recipient; and a communication request delivering entity configured to deliver the communication request in accordance with the at least one delivery feature.
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49. A system, comprising:
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means for determining an interrupt worthiness of the communication request; means for determining at least one interruptability parameter indicative of an interruptability of the intended recipient; means for determining at least one delivery feature based on the interrupt worthiness of the communication request and the interruptability of the intended recipient; and means for causing delivery of the communication request over a communication system in accordance with the at least one delivery feature.
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Specification