System and method for determining and visually predicting at-risk integrated processes based on age and activity

• US 8,589,207 B1
• Filed: 05/15/2012
• Issued: 11/19/2013
• Est. Priority Date: 05/15/2012
• Status: Active Grant

• Current Assignee: Boomi, Inc. (Boomi TopCo, LP)
• Original Assignee: Dell Products LP (Dell Technologies Inc.)
• Inventors: Macosky, Edward M., Gress, Kimberly F., Molyneux, Matthew
• Primary Examiner(s): Jarrett, Scott L
• Application Number:
  US13/471,847
• Publication Number:
  US 20130311241A1
• Time in Patent Office: 553 Days
• Field of Search: 705/7.27, 705/7.38, 705/7.39
• US Class Current: 705/7.27
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/0633 Workflow analysis
• CPC Class Codes: G06Q 10/0639 Performance analysis of employees; Performance analysis of enterprise or organisation operations
• CPC Class Codes: G06Q 10/06393 Score-carding, benchmarking or key performance indicator [KPI] analysis

Abstract

An information handling system comprises a connection via a network interface for receiving business process data from an integrated business process running at a location, the business process data comprises at least data indicating data volume for the integrated business process. The information handling system further comprises a storage device for storing data representing an aggregate of business process data for an integrated business process and account data for the enterprise user of the integrated business process, and a processor adapted to determine a qualitative integrated business process performance designation from the aggregate business process data and account data. If the processor determines that there is no data volume from the business process data and no saved changes to the integrated business process within a specified time period, then the processor allocates an at-risk integrated business process performance designation and prepares a case file for this integrated business process.

Claims

1. An information handling system comprising:

a connection via a network interface for receiving business process data from an integrated business process enabling transformation of documents between a first data format and a second data format for electronic data exchange between data formats using automatically-generated, customized executable system integration software application code running at a location;

a storage device for storing data representing an aggregate of the business process data for the integrated business process, and for storing account data tracking an enterprise user'"'"'s modification history of the integrated business process; and

a processor adapted to determine a qualitative integrated business process performance designation from the aggregate business process data and account data, the account data including at least an age of the account;

wherein the business process data, based on the transformation of documents between the first and second data formats, includes one or more of;

an inbound document count, an outbound document count, an error count, or a throughput, and

the processor determines that when there is no data volume in response to the business process data having a value of zero and determines that there are no saved changes to the integrated business process within a specified time period from the enterprise user'"'"'s most recent modification of the integrated business process based on the account data tracking the user'"'"'s modification history, and based in part on the age of the account, then the processor allocates an at-risk integrated business process performance designation and prepares a case file for the integrated business process, the case file including a notification report and the at-risk business process performance designation;

the processor determines that when there is data volume in response to the business process data having a value that is not zero or determines a change to the integrated business process was saved within a specified time period from the enterprise user'"'"'s most recent modification of the integrated business process and based in part upon the age of the account, the processor allocates a satisfactory integrated business process performance designation.

2. The system of claim 1, wherein when the processor determines there is data volume in response to the business process data having a value that is not zero, then the processor updates the case file for the integrated business process to indicate the integrated business process has data volume.

3. The system of claim 1, wherein the specified time period is five days or greater.

4. The system of claim 1, wherein when the processor determines that the age of the account is less than a threshold age, then the processor allocates a satisfactory integrated business process performance designation.

5. The system of claim 1, wherein the account data further comprises data indicating an age of the integrated business process since the enterprise user'"'"'s creation of the integrated business process,

and wherein when the processor determines the age of the integrated business process is greater than a threshold age, then the processor allocates an at-risk integrated business process performance designation and prepares a case file for the integrated business process.

6. The system of claim 4, wherein the threshold age is two months or greater.

7. A computer-implemented method of predicting integrated business process system performance, comprising:

receiving, via a network interface device, business process data from an integrated business process enabling transformation of documents between a first data format and a second data format for electronic data exchange between data formats using automatically-generated, customized executable system integration software application code running at a location;

storing data at a storage device representing an aggregate of the business process data for the integrated business process, and for storing account data tracking an enterprise user'"'"'s modification history of the integrated business process; and

determining, via a processor, a qualitative integrated business process performance designation from the aggregate business process data and account data, the account data including at least an age of the account;

wherein the business process data, based on the transformation of documents between the first and the second data formats, includes one or more of;

an inbound document count, an outbound document count, an error count, or a throughput, and

determining via the processor that when there is no data volume in response to the business process data having a value of zero and that there are no saved changes to the integrated business process within a specified time period from the enterprise user'"'"'s most recent modification of the integrated business process based on the account data tracking the user'"'"'s modification history, and based in part on the age of the account, then allocating an at-risk integrated business process performance designation and preparing a case file for the integrated business process, the case file including a notification report and the at risk business process performance designation;

determining via the processor that when there is data volume in response to the business process data having a value that is not zero or that there was a change to the integrated business process saved within a specified time period from the enterprise user'"'"'s most recent modification of the integrated business process, the processor allocates a satisfactory integrated business process performance designation to the account data.

8. The method of claim 7, further comprising updating the case file for the integrated business process to indicate the integrated business process has data volume in response to the processor determining that the business process data has a value that is not zero.

9. The method of claim 7, wherein the specified time period is five days or greater.

10. The method of claim 7, further comprising allocating a satisfactory integrated business process performance designation in response to the processor determining that the age of the account is less than a threshold age.

11. The method of claim 7, further comprising allocating an at-risk integrated business process performance designation and preparing a case file for the integrated business process via the processor8, in response to the processor determining that the age of the integrated business process is greater than a threshold age,

wherein the account data further comprises data indicating an age of the integrated business process since the enterprise user created the integrated business process.

12. The method of claim 11, wherein the threshold age is two months or greater.

13. A non-transitory computer readable medium comprising instructions to manipulate a processor to:

receive, via a network interface device, business process data from an integrated business process enabling transformation of documents between a first data format and a second data format for electronic data exchange between data formats using automatically-generated, customized executable system integration software application code running at a location;

store data at a storage device representing an aggregate of the business process data for the integrated business process;

store account data tracking an enterprise user'"'"'s modification history of the integrated business process for an account from a plurality of accounts; and

determine, via the processor, a qualitative integrated business process performance designation from the aggregate business process data and account data, the account data including at least an age of the account;

wherein the business process data, based on the transformation of documents between the first and the second data formats, includes one or more of;

an inbound document count, an outbound document count, an error count, or a throughput, and

determines, via the processor, that there is no data volume in response to the business process data having a value of zero and that there are no saved changes to the integrated business process within a specified time period from the enterprise user'"'"'s most recent modification of the integrated business process based on the account data tracking the user'"'"'s modification history, and based in part on the age of the account, then the instructions manipulate the processor to allocate an at-risk integrated business process performance designation and prepare a case file for the integrated business process, the case file including a notification report and the at risk business process performance designation;

when the processor determines that there is data volume in response to the business process data having a value that is not zero or determines a change to the integrated business process was saved within a specified time period from the enterprise user'"'"'s most recent modification of the integrated business process, the instructions manipulate the processor to allocate a satisfactory integrated business process performance designation.

14. The non-transitory computer readable medium of claim 13, further comprising instructions to manipulate a processor to update the case file for the integrated business process to indicate the integrated business process has data volume in response to the processor determining that the business process data has a value that is not zero.

15. The non-transitory computer readable medium of claim 13, wherein the specified time period is five days or greater.

16. The non-transitory computer readable medium of claim 13, further comprising instructions to manipulate a processor to allocate a satisfactory integrated business process performance designation in response to the processor determining that the age of the account is less than a threshold age.

17. The non-transitory computer readable medium of claim 13, further comprising allocating an at-risk integrated business process performance designation and preparing a case file for the integrated business process via the processor, in response to the processor determining that the age of the integrated business process is greater than a threshold age,

wherein the account data further comprises data indicating an age of the integrated business process since the enterprise user established an account to create the integrated business process.

18. The non-transitory computer readable medium of claim 16, wherein the threshold age is two months or greater.