System and method for maintenance support
First Claim
1. A system for maintenance support of at least one of electronically actuated and monitored appliances implemented within an electronically networked automation system, comprising:
- a monitoring unit comprising a processor which processes present operating parameters for the appliances in order to establish a servicing state of the appliances using comparison operating parameters andan external SSIS (Service Support Information System) server for logically combining a servicing request established by the monitoring unit with appliance-specific servicing performance information stored in a database and forwarding this information in file form to electronic mobile terminals belonging to a servicing personnel in order to perform servicing;
wherein the servicing performance information comprises;
a video clip for providing audio-visual information about at least one of setup and servicing features of the appliance to be serviced; and
navigation information for finding the appliance to be serviced within the automation system accommodated in a building or factory site section, from an entrance to the building or factory site section.
1 Assignment
0 Petitions
Accused Products
Abstract
System and method for maintenance support for electronically actuated and/or monitored appliances implemented within an electronically networked automation system, having a central monitoring unit processing present operating parameters for appliances for establishing the servicing state of the appliances using comparison operating parameters, where an external SSIS server logically combines the servicing request established by the monitoring unit with appliance-specific servicing performance information stored in a database and forwards these data to electronic mobile terminals of the servicing personnel in order to perform the servicing.
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Citations
12 Claims
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1. A system for maintenance support of at least one of electronically actuated and monitored appliances implemented within an electronically networked automation system, comprising:
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a monitoring unit comprising a processor which processes present operating parameters for the appliances in order to establish a servicing state of the appliances using comparison operating parameters and an external SSIS (Service Support Information System) server for logically combining a servicing request established by the monitoring unit with appliance-specific servicing performance information stored in a database and forwarding this information in file form to electronic mobile terminals belonging to a servicing personnel in order to perform servicing; wherein the servicing performance information comprises; a video clip for providing audio-visual information about at least one of setup and servicing features of the appliance to be serviced; and navigation information for finding the appliance to be serviced within the automation system accommodated in a building or factory site section, from an entrance to the building or factory site section. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A method for maintenance support for at least one of electronically actuated and monitored appliances which are implemented within an electronically networked automation system and whose present operating parameters are monitored by a monitoring unit in order to establish the servicing state of the appliances using comparison operating parameters,
wherein an external SSIS (Service Support Information System) server for logically combining a servicing request established by the monitoring unit with appliance-specific servicing performance information stored in a database, and wherein these data are forwarded to electronic mobile terminals of servicing personnel in order to perform servicing; -
wherein the SSIS server transmits servicing performance information to the relevant servicing personnel'"'"'s mobile terminal containing a video clip for providing audio-visual information about at least one of setup and servicing features of the appliance to be serviced and; navigation information comprising information for finding the appliance to be serviced in a building or factory site section, from an entrance to the building or factory site section. - View Dependent Claims (8)
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9. A maintenance support method for at least one of electronically actuated and monitored appliances which are implemented within an electronically networked automation system, the method comprising:
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recording present operating parameters by a monitoring unit in order to establish a servicing state of the appliances using comparison operating parameters; logically combining a servicing request established by the monitoring unit with appliance-specific servicing performance information stored in a database; forwarding these data to electronic mobile terminals for servicing; and wherein the data contains; a video clip for providing audio-visual information about at least one of setup and servicing features of the appliance to be serviced; and navigation information for finding the appliance to be serviced within the automation system accommodated in a building or factory site section, from an entrance to the building or factory site section. - View Dependent Claims (10, 11, 12)
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Specification