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System and method for processing multi-modal communication within a workgroup

  • US 8,589,778 B2
  • Filed: 12/27/2007
  • Issued: 11/19/2013
  • Est. Priority Date: 12/27/2006
  • Status: Expired due to Fees
First Claim
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1. A method of processing multi-modal communications, comprising the steps of:

  • intercepting each incoming message of a plurality of messages, wherein said plurality of messages are characterized by at least two different modes, one of said modes being a non-text mode;

    converting each intercepted message into a single text format shared by each message;

    parsing each message in the shared text format into a list of keywords;

    analyzing the list of keyword for each message to generate a respective vector of at least one keyword for each message, wherein said vector is based on a path distance in a semantic hierarchical tree of a dictionary;

    calculating a similarity distance between the messages based on their respective vectors of keywords; and

    clustering the messages into a plurality of message clusters based upon the calculated similarity distances.

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