Method and apparatus for navigation of a dialogue system

• US 8,594,282 B2
• Filed: 09/14/2012
• Issued: 11/26/2013
• Est. Priority Date: 11/13/2009
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: HARVEY, BRENT
• Primary Examiner(s): ISLAM, MOHAMMAD K
• Application Number:
  US13/619,957
• Publication Number:
  US 20130013317A1
• Time in Patent Office: 438 Days
• Field of Search: 455/466, 705/16, 705/317, 705/15, 709/226, 709/217, 709/218, 379 8804- 8811
• US Class Current: 379/88.04
• CPC Class Codes: H04M 1/72403 with means for local support of applications that increase the functionality

Abstract

In one embodiment, the present disclosure is a method and apparatus for navigation of a dialogue system. In one embodiment, a method for facilitating navigation of a menu of a dialogue system includes encoding data including information for navigating the menu in a machine-readable data structure and outputting the machine-readable data structure.

Claims

1. A method for facilitating navigation of a menu of a dialogue system, the method comprising:

encoding, by a processor, data comprising information for navigating the menu in a machine-readable data structure; and

outputting, by the processor, the machine-readable data structure, wherein the information enables a communication device to scan the machine-readable data structure to self-navigate through the menu, wherein the information is used for navigating a call to a specified destination in the menu having a plurality of destinations.

2. The method of claim 1, where the data further comprises:

information by which the dialogue system is accessed.

3. The method of claim 1, where the data further comprises:

information about a user communicating with the dialogue system.

4. The method of claim 1, where the data further comprises:

information about a product associated with the dialogue system.

5. The method of claim 1, where the data further comprises:

an instruction that causes the communication device to carry out an action.

6. The method of claim 1, where the data further comprises:

information about a service associated with the dialogue system.

7. A non-transitory computer readable storage medium containing an executable program for facilitating navigation of a menu of a dialogue system which, when executed by a processor, causes the processor to perform operations, the operations comprising:

encoding data comprising information for navigating the menu in a machine-readable data structure; and

outputting the machine-readable data structure, wherein the information enables a communication device to scan the machine-readable data structure to self-navigate through the menu, wherein the information is used for navigating a call to a specified destination in the menu having a plurality of destinations.

8. The non-transitory computer readable storage medium of claim 7, where the data further comprises:

information by which the dialogue system is accessed.

9. The non-transitory computer readable storage medium of claim 7, where the data further comprises:

information about a user communicating with the dialogue system.

10. The non-transitory computer readable storage medium of claim 7, where the data further comprises:

information about a product associated with the dialogue system.

11. The non-transitory computer readable storage medium of claim 7, where the data further comprises:

an instruction that causes the communication device to carry out an action.

12. The non-transitory computer readable storage medium of claim 7, where the data further comprises:

information about a service associated with the dialogue system.

13. A system for facilitating navigation of a menu of a dialogue system, the system comprising:

a processor; and

a computer readable medium storing an executable program which, when executed by the processor, causes the processor to perform operations, the operations comprising;

encoding data comprising information for navigating the menu in a machine-readable data structure; and

outputting the machine-readable data structure, wherein the information enables a communication device to scan the machine-readable data structure to self-navigate through the menu, wherein the information is used for navigating a call to a specified destination in the menu having a plurality of destinations.

14. The system of claim 13, where the data further comprises:

information by which the dialogue system is accessed.

15. The system of claim 13, where the data further comprises:

information about a user communicating with the dialogue system.

16. The system of claim 13, where the data further comprises:

information about a product associated with the dialogue system.

17. The system of claim 13, where the data further comprises:

an instruction that causes the communication device to carry out an action.

18. The system of claim 13, where the data further comprises:

information about a service associated with the dialogue system.