Call initiated service session
First Claim
1. A method for providing a service session using a call, comprising:
- (a) establishing by a customer telephone a first plurality of communication sessions between the customer telephone and a merchant telephone using a callee address record, the callee address record comprising a plurality of session initiation entries, wherein each session initiation entry comprises a session address attribute comprising information for a communication session with the merchant telephone and a session data attribute, wherein a first communication session of the first plurality of communication sessions comprises a voice communication session over which a first call by the customer telephone is connected to the merchant telephone;
(b) during the connected first call, performing one or more steps in a business transaction between the customer telephone and the merchant telephone;
(c) during the connected first call, receiving by the customer telephone from the merchant telephone over a second communication session of the first plurality of communication sessions a callee address record modification request for modification of the plurality of session initiation entries of the callee address record, the callee address record modification request comprising a modified session data attribute comprising data associated with the one or more steps in the business transaction;
(d) in response to receiving the callee address record modification request during the connected first call, modifying by the customer telephone the one or more session initiation entries of the callee address record according to the callee address record modification request;
(e) establishing by the customer telephone a second plurality of communication sessions between the customer telephone and the merchant telephone using the modified session initiation entries of the callee address record, wherein a second call is initiated by the customer telephone to the merchant telephone over a first communication session of the second plurality of communication sessions;
(f) during the connected second call, sending by the customer telephone to the merchant telephone over a second communication session of the second plurality of communication sessions the modified session data attribute comprising the data associated with the one or more steps in the business transaction; and
(g) during the second call, performing one or more next steps in the business transaction using the data associated with the one or more steps in the business transaction.
1 Assignment
0 Petitions
Accused Products
Abstract
A method and system for providing a service session using a call include: initiating a first call between a caller and a callee according to a callee address record; establishing a voice communication session during the call; modifying the caller address record; and initiating a second call between the caller and the callee according to the modified callee address record. A behavior of the second call differs from a behavior of the first call. In one embodiment, the callee address record is modified according to a modification request. In one embodiment, the callee address record includes at least one session initiation entry. The session initiation entry includes a session address attribute with information for establishing the communication session, a session communication method with a protocol used for the communication session, and a session data attribute with data information for sending over the communication session based on the session address attribute.
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Citations
25 Claims
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1. A method for providing a service session using a call, comprising:
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(a) establishing by a customer telephone a first plurality of communication sessions between the customer telephone and a merchant telephone using a callee address record, the callee address record comprising a plurality of session initiation entries, wherein each session initiation entry comprises a session address attribute comprising information for a communication session with the merchant telephone and a session data attribute, wherein a first communication session of the first plurality of communication sessions comprises a voice communication session over which a first call by the customer telephone is connected to the merchant telephone; (b) during the connected first call, performing one or more steps in a business transaction between the customer telephone and the merchant telephone; (c) during the connected first call, receiving by the customer telephone from the merchant telephone over a second communication session of the first plurality of communication sessions a callee address record modification request for modification of the plurality of session initiation entries of the callee address record, the callee address record modification request comprising a modified session data attribute comprising data associated with the one or more steps in the business transaction; (d) in response to receiving the callee address record modification request during the connected first call, modifying by the customer telephone the one or more session initiation entries of the callee address record according to the callee address record modification request; (e) establishing by the customer telephone a second plurality of communication sessions between the customer telephone and the merchant telephone using the modified session initiation entries of the callee address record, wherein a second call is initiated by the customer telephone to the merchant telephone over a first communication session of the second plurality of communication sessions; (f) during the connected second call, sending by the customer telephone to the merchant telephone over a second communication session of the second plurality of communication sessions the modified session data attribute comprising the data associated with the one or more steps in the business transaction; and (g) during the second call, performing one or more next steps in the business transaction using the data associated with the one or more steps in the business transaction. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A system, comprising:
a customer telephone, wherein the customer telephone; establishes a first plurality of communication sessions between the customer telephone and a merchant telephone using a callee address record, the callee address record comprising a plurality of session initiation entries, wherein each session initiation entry comprises a session address attribute comprising information for a communication session with the merchant telephone and a session data attribute, wherein a first communication session of the first plurality of communication sessions comprises a voice communication session over which a first call by the customer telephone is connected to the merchant telephone; during the connected first call, performs one or more steps in a business transaction between the customer telephone and the merchant telephone; during the connected first call, receives from the merchant telephone over a second communication session of the first plurality of communication sessions a callee address record modification request for modification of the plurality of session initiation entries of the callee address record, the callee address record modification request comprising a modified session data attribute comprising data associated with the one or more steps of the business transaction; in response to receiving the callee address record modification request during the connected first call, modifies the plurality of session initiation entries of the callee address record according to the callee address record modification request; establishes a second plurality of communication sessions between the customer telephone and the merchant telephone using the modified plurality of session initiation entries of the callee address record, wherein a second call is initiated by the customer telephone to the merchant telephone over a first communication session of the second plurality of communication sessions; during the connected second call, sends to the merchant telephone over a second communication session of the second plurality of communication sessions the modified session data attribute comprising the data associated with the one or more steps in the business transaction; during the second call, performs one or more next steps in the business transaction using the data associated with the one or more steps in the business transaction. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23)
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24. A method for providing a service session using a call, comprising:
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(a) connecting a first voice call by the customer telephone to a merchant telephone using a merchant telephone number in a callee address record over a first voice communication session of a first plurality of communication sessions between the customer telephone and the merchant telephone; (b) during the connected first voice call, performing one or more steps in a business transaction between the customer telephone and the merchant telephone; (c) during the connected first voice call, receiving by the customer telephone from the merchant telephone over a data communication session of the first plurality of communication sessions a callee address record modification request for modification of the merchant telephone number in the callee address record associated with one or more next steps in the business transaction and a modified session data attribute comprising data associated with the one or more steps in the business transaction; (d) in response to receiving the callee address record modification request during the connected first voice call, modifying by the customer telephone the merchant telephone number in the callee address record according to the callee address record modification request; (e) establishing by the customer telephone a second voice call to the merchant telephone using the modified merchant number in the callee address record over a second voice communication session of a second plurality of communication sessions between the customer telephone and the merchant telephone, wherein the second call is a different call from the first call; (f) during the connected second voice call, sending by the customer telephone to the merchant telephone over a data communication session of the second plurality of communication sessions the modified session data attribute comprising the data associated with the one or more steps in the business transaction; and (g) during the second call, performing the one or more next steps in the business transaction using the data associated with the one or more steps in the business transaction. - View Dependent Claims (25)
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Specification