Call initiated service session

• US 8,594,300 B1
• Filed: 12/13/2005
• Issued: 11/26/2013
• Est. Priority Date: 12/13/2005
• Status: Active Grant

• Current Assignee: TP Lab, Inc.
• Original Assignee: TP Lab, Inc.
• Inventors: Chiu, Shin Cheung Simon, Ho, Chi Fai
• Primary Examiner(s): Matar, Ahmad
• Assistant Examiner(s): Intavong, Jirapon
• Application Number:
  US11/302,569
• Time in Patent Office: 2,905 Days
• Field of Search: 379/221.01, 379/265.09, 379/265.02, 379/88.18, 705/301, 705/304, 705/44, 705/64, 370/352
• US Class Current: 379/221.01
• CPC Class Codes: H04M 2203/1058 Shopping and product ordering
• CPC Class Codes: H04M 3/5191 interacting with the Internet
• CPC Class Codes: H04M 7/0027 Collaboration services where a computer is used for data transfer and the telephone is used for telephonic communication

Abstract

A method and system for providing a service session using a call include: initiating a first call between a caller and a callee according to a callee address record; establishing a voice communication session during the call; modifying the caller address record; and initiating a second call between the caller and the callee according to the modified callee address record. A behavior of the second call differs from a behavior of the first call. In one embodiment, the callee address record is modified according to a modification request. In one embodiment, the callee address record includes at least one session initiation entry. The session initiation entry includes a session address attribute with information for establishing the communication session, a session communication method with a protocol used for the communication session, and a session data attribute with data information for sending over the communication session based on the session address attribute.

Claims

1. A method for providing a service session using a call, comprising:

(a) establishing by a customer telephone a first plurality of communication sessions between the customer telephone and a merchant telephone using a callee address record, the callee address record comprising a plurality of session initiation entries, wherein each session initiation entry comprises a session address attribute comprising information for a communication session with the merchant telephone and a session data attribute, wherein a first communication session of the first plurality of communication sessions comprises a voice communication session over which a first call by the customer telephone is connected to the merchant telephone;

(b) during the connected first call, performing one or more steps in a business transaction between the customer telephone and the merchant telephone;

(c) during the connected first call, receiving by the customer telephone from the merchant telephone over a second communication session of the first plurality of communication sessions a callee address record modification request for modification of the plurality of session initiation entries of the callee address record, the callee address record modification request comprising a modified session data attribute comprising data associated with the one or more steps in the business transaction;

(d) in response to receiving the callee address record modification request during the connected first call, modifying by the customer telephone the one or more session initiation entries of the callee address record according to the callee address record modification request;

(e) establishing by the customer telephone a second plurality of communication sessions between the customer telephone and the merchant telephone using the modified session initiation entries of the callee address record, wherein a second call is initiated by the customer telephone to the merchant telephone over a first communication session of the second plurality of communication sessions;

(f) during the connected second call, sending by the customer telephone to the merchant telephone over a second communication session of the second plurality of communication sessions the modified session data attribute comprising the data associated with the one or more steps in the business transaction; and

(g) during the second call, performing one or more next steps in the business transaction using the data associated with the one or more steps in the business transaction.

2. The method of claim 1, wherein a behavior of the second call differs from a behavior of the first call.

3. The method of claim 1, wherein the second communication session of the first plurality of communication sessions comprises a data communication session.

4. The method of claim 1, wherein each of the session initiation entries further comprises:

a session communication method comprising a protocol used for the communication session.

5. The method of claim 1, wherein the callee address record modification request further comprises a modified session address attribute, wherein the session communication method for the second plurality of communication sessions is determined based on the modified session address attribute.

6. The method of claim 1, wherein the callee address record modification request further comprises an indicator for deleting one or more of the session initiation entries of the callee address record, replacing one or more of the session initiation entries of the callee address record, or adding a new session initiation entry to the callee address record.

7. The method of claim 1, wherein each session initiation entry comprises a callee address, wherein the receiving (c), modifying (d), and establishing (e) comprises:

(c1) during the connected first call, receiving by the customer telephone from the merchant telephone, over the second communication session of the first plurality of communication sessions, the callee address record modification request for modification of the callee address of the one or more of the session initiation entries of the callee address record associated with the one or more next steps in the business transaction and the modified session data attribute comprising the data associated with the one or more steps in the business transaction;

(d1) in response to receiving the callee address record modification request, modifying by the customer telephone the callee address of the one or more session initiation entries of the callee address record according to the callee address record modification request; and

(e1) establishing by the customer telephone the second plurality of communication sessions between the customer telephone and the merchant telephone using the modified callee address of the one or more session initiation entries of the callee address record, wherein the second call is initiated by the customer telephone to the merchant telephone over the first communication session of the second plurality of communication sessions, wherein the second call is a different call from the first call.

8. The method of claim 1, wherein the modified session initiation entries of the callee address record each further comprises an effective time, wherein the second plurality of communication sessions is not established when a current time is outside of the effective time.

9. The method of claim 1, wherein the establishing (e) comprises:

(e1) terminating the first call to the merchant telephone; and

(e2) after terminating the first call, establishing by the customer telephone the second plurality of communication sessions between the customer telephone and the merchant telephone using the modified session initiation entries of the callee address record, wherein the second call is initiated by the customer telephone to the merchant telephone over the communication session of the second plurality of communication sessions.

10. The method of claim 1, wherein the second call is a different call than the first call.

11. The method of claim 1, wherein the modifying (d) further comprises:

(d1) storing the modified one or more session initiation entries of the callee address record.

12. A system, comprising:

a customer telephone, wherein the customer telephone;

establishes a first plurality of communication sessions between the customer telephone and a merchant telephone using a callee address record, the callee address record comprising a plurality of session initiation entries, wherein each session initiation entry comprises a session address attribute comprising information for a communication session with the merchant telephone and a session data attribute, wherein a first communication session of the first plurality of communication sessions comprises a voice communication session over which a first call by the customer telephone is connected to the merchant telephone;

during the connected first call, performs one or more steps in a business transaction between the customer telephone and the merchant telephone;

during the connected first call, receives from the merchant telephone over a second communication session of the first plurality of communication sessions a callee address record modification request for modification of the plurality of session initiation entries of the callee address record, the callee address record modification request comprising a modified session data attribute comprising data associated with the one or more steps of the business transaction;

in response to receiving the callee address record modification request during the connected first call, modifies the plurality of session initiation entries of the callee address record according to the callee address record modification request;

establishes a second plurality of communication sessions between the customer telephone and the merchant telephone using the modified plurality of session initiation entries of the callee address record, wherein a second call is initiated by the customer telephone to the merchant telephone over a first communication session of the second plurality of communication sessions;

during the connected second call, sends to the merchant telephone over a second communication session of the second plurality of communication sessions the modified session data attribute comprising the data associated with the one or more steps in the business transaction;

during the second call, performs one or more next steps in the business transaction using the data associated with the one or more steps in the business transaction.

13. The system of claim 12, further comprising:

a datastore for storing the modified plurality of session initiation entries of the callee address record.

14. The system of claim 12, wherein each of the session initiation entries further comprises:

a session communication method comprising a protocol used for the communication session with the merchant telephone.

15. The system of claim 14, wherein the session communication method is determined based on the session address attribute.

16. The system of claim 12, wherein a behavior of the second call differs from a behavior of the first call.

17. The system of claim 12, wherein the second communication session of the first plurality of communication sessions comprises a data communication session.

18. The system of claim 12, wherein the callee address record modification request further comprises an indicator for deleting one or more of the session initiation entries of the callee address record, replacing one or more of the session initiation entries of the callee address record, or adding a new session initiation entry to the callee address record.

19. The system of claim 12, wherein each session initiation entry comprises a callee address, wherein the receives, modifies, and establishes comprises:

during the connected first call, receives from the merchant telephone, over the second communication session of the first plurality of communication sessions, the callee address record modification request for modification of the callee address of the plurality of session initiation entries of the callee address record associated with the one or more next steps in the business transaction and the modified session data attribute comprising the data associated with the one or more steps in the business transaction;

in response to receiving the callee address record modification request during the connected first call, modifies the callee address of the plurality of the session initiation entries of the callee address record according to the callee address record modification request; and

establishes the second plurality of communication sessions between the customer telephone and the merchant telephone using the modified callee address of the plurality of the session initiation entries of the callee address record, wherein the second call is initiated by the customer telephone to the merchant telephone over the first communication session of the second plurality of communication sessions, wherein the second call is a different call from the first call.

20. The system of claim 12, wherein the modified session initiation entries of the callee address record each further comprises an effective time, wherein the second plurality of communication sessions is not established when a current time is outside of the effective time.

21. The system of claim 12, wherein the establishing of the second plurality of communication sessions comprises:

terminates the first call to the merchant telephone; and

after terminating the first call, establishes the second plurality of communication sessions between the customer telephone and the merchant telephone using the modified session initiation entries of the callee address record, wherein the second call is initiated by the customer telephone to the merchant telephone over the communication session of the second plurality of communication sessions.

22. The system of claim 12, wherein the second call is a different call than the first call.

23. The system of claim 12, wherein the modifying of the plurality of session initiation entries of the callee address record further comprises:

stores the modified one or more session initiation entries of the callee address record.

24. A method for providing a service session using a call, comprising:

(a) connecting a first voice call by the customer telephone to a merchant telephone using a merchant telephone number in a callee address record over a first voice communication session of a first plurality of communication sessions between the customer telephone and the merchant telephone;

(b) during the connected first voice call, performing one or more steps in a business transaction between the customer telephone and the merchant telephone;

(c) during the connected first voice call, receiving by the customer telephone from the merchant telephone over a data communication session of the first plurality of communication sessions a callee address record modification request for modification of the merchant telephone number in the callee address record associated with one or more next steps in the business transaction and a modified session data attribute comprising data associated with the one or more steps in the business transaction;

(d) in response to receiving the callee address record modification request during the connected first voice call, modifying by the customer telephone the merchant telephone number in the callee address record according to the callee address record modification request;

(e) establishing by the customer telephone a second voice call to the merchant telephone using the modified merchant number in the callee address record over a second voice communication session of a second plurality of communication sessions between the customer telephone and the merchant telephone, wherein the second call is a different call from the first call;

(f) during the connected second voice call, sending by the customer telephone to the merchant telephone over a data communication session of the second plurality of communication sessions the modified session data attribute comprising the data associated with the one or more steps in the business transaction; and

(g) during the second call, performing the one or more next steps in the business transaction using the data associated with the one or more steps in the business transaction.

25. The method of claim 24, wherein the callee address record modification request further comprises a time period and an indication to call within the time period from the first voice call, wherein the establishing (e) comprises:

(e1) establishing by the customer telephone the second voice call to the merchant telephone using the modified merchant number in the callee address record within the time period from the first voice call over the second voice communication session of the second plurality of communication sessions between the customer telephone and the merchant telephone, wherein the second call is a different call from the first call.