Appointment methods and apparatuses

• US 8,594,302 B2
• Filed: 02/02/2007
• Issued: 11/26/2013
• Est. Priority Date: 02/03/2006
• Status: Active Grant

• Current Assignee: Outlook Amusements, Inc.
• Original Assignee: Outlook Amusements, Inc.
• Inventors: Youd, Timothy, Freeland, Jason
• Primary Examiner(s): DEANE JR, WILLIAM J
• Application Number:
  US11/701,634
• Publication Number:
  US 20070201668A1
• Time in Patent Office: 2,489 Days
• Field of Search: 37926501-26514, 379/93.09
• US Class Current: 379/265.02
• CPC Class Codes: H04M 2201/38 Displays
• CPC Class Codes: H04M 2203/2011 Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 3/432 Arrangements for calling a subscriber at a specific time, e.g. morning call service
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54

Abstract

Methods and systems for scheduling a call between parties are disclosed. A system enables a first party to schedule a call with a second party at a scheduled time period. The system includes a database having stored therein an availability of at least one first party for calls for a plurality of time periods. The system can be accessed by a second party. The availability of a specific first party for a call at a scheduled time period based on the plurality of time periods is determined. The scheduled time period is selected by the second party for the call with the first party. The second party selects a mode of the call between the second party and the first party at the scheduled time period. In a first mode, the system establishes communications with the second party and the system enables communications between the second party and the first party. In a second mode, the second party calls the first party directly.

Claims

1. A method for scheduling a call between parties, comprising the steps of:

providing a system for enabling a first party in a plurality of first parties to schedule a call with a second party in a plurality of second parties at a scheduled time period, the system including a database having stored therein an availability of at least one first party in the plurality of first parties for calls for a plurality of time periods;

accessing the system by the second party;

determining, using the system, an availability of a specific first party in the plurality of first parties for a call at a scheduled time period based on the plurality of time periods;

selecting the scheduled time period by the second party for the call with the specific first party;

selecting, by the second party, a mode of the call between the second party and the specific first party at the scheduled time period, wherein;

in a first mode, the system establishes communications with the second party and the system enables communications between the second party and the specific first party; and

in a second mode, the second party calls the specific first party directly, the system, in the second mode, determines whether the second party called the specific first party within a predetermined time frame of the scheduled time period, wherein

if the second party called the specific first party earlier than the predetermined time frame of the scheduled time period, the system does not connect the second party to the specific first party, provides an indication to the second party that the second party called the specific first party earlier than the scheduled time period, and provides the second party with at least one early call option;

if the second party called the specific first party later than the predetermined time frame of the scheduled time period, the system does not connect the second party to the specific first party, provides an indication to the second party that the second party called the specific first party later than the scheduled time period, and provides the second party with at least one late call option

if the second party called the specific first party within the predetermined time frame of the scheduled time period, the system connects the second party to the specific first party;

requesting payment from the second party for communicating with the specific first party, wherein the requested payment is determined based on a combination of at least one of the following;

specific first party, the scheduled time period, a length of communication between the specific first party and the second party, a frequency of communication between the second party and at least one first party in the plurality of first parties, and a popularity of the specific first party.

2. The method according to claim 1, wherein in a third mode, the second party establishes communications with the system, the system establishes communications with the specific first party and the system enables communications between the parties.

3. The method according to claim 2, wherein in a fourth mode, the system establishes communications with both the specific first party and the second party and the system enables communications between the parties.

4. The method according to claim 3, wherein in a fifth mode, the specific first party establishes communications with the system, the system establishes communications with the second party and the system enables communications between the parties.

5. The method according to claim 1, wherein in the second mode, the system

receives the call from the second party;

and

determines whether a calling number of the received call is stored in a calling number database having stored therein a plurality of calling numbers.

6. The method according to claim 5, wherein in the second mode, the system

determines whether the received call is received at the scheduled time period;

and

connects the second party to the specific first party.

7. The method according to claim 6, wherein in the second mode, if the calling number of the second party is not stored in the calling number database, the system disconnects the received call.

8. The method according to claim 6, wherein in the second mode, if the calling number of the second party is not stored in the calling number database, the system connects the received call to a customer service.

9. The method according to claim 6, wherein in the second mode, if the calling number of the second party is not stored in the calling number database, the system directs the received call to a third party.

10. The method according to claim 6, wherein in the second mode,

if the received call is not received at the scheduled time period, the system schedules another time period with the specific first party.

11. The method according to claim 6, wherein in the second mode,

if the received call is not received at the scheduled time period, the system connects the received call to a customer service.

12. The method according to claim 6, wherein in the second mode,

if the received call is not received at the scheduled time period, the system directs the received call to a third party.

13. The method according to claim 1, further comprising

generating a warning to the specific first party and the second party indicating duration of the call;

and

terminating the call after a predetermined time period.

14. The method according to claim 13, wherein subsequent to termination of the call, the system schedules another call with the second party at another scheduled time period.

15. The method according to claim 13, wherein subsequent to termination of the call, the system connects to a customer service.

16. The method according to claim 13, wherein subsequent to termination of the call, the system proceeds to another scheduled time period.

17. The method according to claim 1, wherein in the second mode, the system determines whether the call is received subsequent to the scheduled appointment time.

18. The method according to claim 17, wherein if the system determines that the call is received subsequent to the scheduled time period, the system schedules another appointment for a call between the second party and the specific first party.

19. The method according to claim 17, wherein if the system determines that the call is received subsequent to the scheduled time period, the system schedules a time period for a call between the second party and a third party.

20. The method according to claim 17, wherein if the system determines that the call is received subsequent to the scheduled time period, the system directs the second party to a customer service.

21. The method according to claim 1, wherein in the second mode, the system determines whether the call is received prior to the scheduled appointment time.

22. The method according to claim 21, wherein if the system determines that the call is received prior to the scheduled time period, the system requests the second party to wait until the scheduled time period.

23. The method according to claim 21, wherein if the system determines that the call is received prior to the scheduled time period, the system verifies the scheduled time period.

24. The method according to claim 21, wherein if the system determines that the call is received prior to the scheduled time period, the system directs the second party to a customer service.

25. The method according to claim 1, wherein the first party is selected from a group consisting of:

a psychic, a financial advisor, a technical advisor, a legal advisor, and an expert.

26. The method according to claim 1, wherein the call is selected from a group consisting of:

a telephone call, an email, an instant message, and a short service message (SMS).

27. The method according to claim 1, further comprising

requesting the second party to provide payment prior to the second party being connected to the specific first party at the scheduled time period.

28. The method according to claim 1, further comprising

requesting the second party to provide security information associated with the second party prior to the second party being connected to the specific first party at the scheduled time period.

29. The method according to claim 1, further comprising

preventing access to the specific first party by any party other than the second party at a predetermined time prior to the scheduled time period.

30. The method according to claim 1, further comprising

allowing access to the specific first party by any party after the call between the first party and the second party ends.

31. A system for scheduling a call between parties, comprising:

a call center system configured to;

enable a first party in a plurality of first parties to schedule a call with a second party in a plurality of second parties at a scheduled time period, the call center including a database having stored therein an availability of at least one first party in the plurality of first parties for calls for a plurality of time periods;

allow access the call center by the second party;

determine an availability of a specific first party in the plurality of first parties for a call at a scheduled time period based on the plurality of time periods;

select the scheduled time period by the second party for the call with the specific first party;

select, by the second party, a mode of the call between the second party and the specific first party at the scheduled time period, wherein;

in a first mode, the call center establishes communications with the second party and the call center enables communications between the second party and the specific first party; and

in a second mode, the second party calls the specific first party directly, the system, in the second mode, determines whether the second party called the specific first party within a predetermined time frame of the scheduled time period, wherein

if the second party called the specific first party earlier than the predetermined time frame of the scheduled time period, the system does not connect the second party to the specific first party, provides an indication to the second party that the second party called the specific first party earlier than the scheduled time period, and provides the second party with at least one early call option;

if the second party called the specific first party later than the predetermined time frame of the scheduled time period, the system does not connect the second party to the specific first party, provides an indication to the second party that the second party called the specific first party later than the scheduled time period, and provides the second party with at least one late call option

if the second party called the specific first party within the predetermined time frame of the scheduled time period, the system connects the second party to the specific first party;

request payment from the second party for communicating with the specific first party, wherein the requested payment is determined based on a combination of at least one of the following;

specific first party, the scheduled time period, a length of communication between the specific first party and the second party, a frequency of communication between the second party and at least one first party in the plurality of first parties, and a popularity of the specific first party.

32. The system according to claim 31, wherein in a third mode, the second party establishes communications with the call center, the call center establishes communications with the specific first party and the call center enables communications between the parties.

33. The system according to claim 32, wherein in a fourth mode, the call center establishes communications with both the specific first party and the second party and the call center enables communications between the parties.

34. The system according to claim 33, wherein in a fifth mode, the specific first party establishes communications with the call center, the call center establishes communications with the second party and the call center enables communications between the parties.