Method of providing 911 service to a private branch exchange

• US 8,600,010 B2
• Filed: 05/31/2011
• Issued: 12/03/2013
• Est. Priority Date: 08/21/2000
• Status: Expired due to Fees

• Current Assignee: Ameritech Corp. (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Savaglio, John Joseph, Fowler, Richard Bruce
• Primary Examiner(s): WOO, STELLA L
• Application Number:
  US13/149,499
• Publication Number:
  US 20110228912A1
• Time in Patent Office: 917 Days
• Field of Search: 379/45, 379 37- 40
• US Class Current: 379/45
• CPC Class Codes: H04M 2207/12 intelligent networks
• CPC Class Codes: H04M 2242/04 for emergency applications
• CPC Class Codes: H04M 2242/14 with services dependent on location
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 2242/30 Determination of the location of a subscriber
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42314 in private branch exchanges
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04M 3/5116 for emergency applications
• CPC Class Codes: H04M 7/009 in systems involving PBX or KTS networks

Abstract

A method of providing 911 service to a private branch exchange, includes grouping a plurality of private telephone numbers into a set. An outgoing telephone line for a 911 call is assigned to the set. A location information for the outgoing telephone line is input into a location database.

Claims

1. A private branch exchange, comprising:

a memory having machine readable instructions; and

a processor which, when executing the instructions, performs operations comprising;

selecting a first outgoing telephone line for an emergency call to a public safety answering point when the emergency call is from one of a first group of numbers, wherein the first group of numbers is assigned to the first outgoing telephone line and wherein the public safety answering point identifies a first location when receiving the emergency call over the first outgoing telephone line; and

selecting a second outgoing telephone line for the emergency call when the emergency call is from one of a second group of numbers, wherein the second group of numbers is assigned to the second outgoing telephone line and wherein the public safety answering point identifies a second location when receiving the emergency call over the second outgoing telephone line.

2. The private branch exchange as defined in claim 1, wherein, when the emergency call is received from one of the numbers in the first group, the operations further comprise routing the emergency call over the first outgoing telephone line to indicate the first location for the emergency call.

3. The private branch exchange as defined in claim 1, wherein the operations further comprise determining from which of the first and second groups of numbers the emergency call is received.

4. The private branch exchange as defined in claim 1, wherein the first location is a first floor of a building and the second location is a second floor of the building, the second floor being different than the first floor.

5. The private branch exchange as defined in claim 1, wherein the first and second groups of numbers are associated with a same entity, and the first location is different from the second location.

6. The private branch exchange as defined in claim 1, wherein the first location is a first geographic area and the second location is a second geographic area, the second geographic area being different than the first geographic area.

7. The private branch exchange as defined in claim 1, wherein the first and second outgoing telephone lines are communicatively coupled to a service switching point.

8. A tangible machine readable storage device having instructions which, when executed, cause a machine to perform a method comprising:

selecting a first outgoing telephone line for an emergency call to a public safety answering point when the emergency call is from one of a first group of numbers, wherein the first group of numbers is assigned to the first outgoing telephone line and wherein the public safety answering point identifies a first location when receiving the emergency call over the first outgoing telephone line; and

selecting a second outgoing telephone line for the emergency call when the emergency call is from one of a second group of numbers, wherein the second group of numbers is assigned to the second outgoing telephone line and wherein the public safety answering point identifies a second location when receiving the emergency call over the second outgoing telephone line.

9. The storage device as defined in claim 8, wherein, when the emergency call is received from one of the numbers in the first group, the method further comprises routing the emergency call over the first outgoing telephone line to indicate the first location for the emergency call.

10. The storage device as defined in claim 8, the method further comprising determining from which of the first and second groups of numbers the emergency call is received.

11. The storage device as defined in claim 8, wherein the first location is a first floor of a building and the second location is a second floor of the building, the second floor being different than the first floor.

12. The storage device as defined in claim 8, wherein the first and second groups of numbers are associated with a same entity, and the first location is different from the second location.

13. The storage device as defined in claim 8, wherein the first location is a first geographic area and the second location is a second geographic area, the second geographic area being different than the first geographic area.

14. The storage device as defined in claim 8, wherein the first and second outgoing telephone lines are communicatively coupled to a service switching point.

15. A method, comprising:

selecting a first outgoing telephone line for an emergency call to a public safety answering point when the emergency call is from one of a first group of numbers, wherein the first group of numbers is assigned to the first outgoing telephone line and wherein the public safety answering point identifies a first location when receiving the emergency call over the first outgoing telephone line; and

selecting a second outgoing telephone line for the emergency call when the emergency call is from one of a second group of numbers, wherein the second group of numbers is assigned to the second outgoing telephone line and wherein the public safety answering point identifies a second location when receiving the emergency call over the second outgoing telephone line.

16. The method as defined in claim 15, further comprising, when the emergency call is received from one of the numbers in the first group, routing the emergency call over the first outgoing telephone line to indicate the first location for the emergency call.

17. The method as defined in claim 15, further comprising determining from which of the first and second groups of numbers the emergency call is received.

18. The method as defined in claim 15, wherein the first location is a first floor of a building and the second location is a second floor of the building, the second floor being different than the first floor.

19. The method as defined in claim 15, wherein the first and second groups of numbers are associated with a same entity, and the first location is different from the second location.

20. The method as defined in claim 15, wherein the first location is a first geographic area and the second location is a second geographic area, the second geographic area being different than the first geographic area.