System and method of dynamically modifying a spoken dialog system to reduce hardware requirements
First Claim
1. A method comprising:
- receiving a time of day associated with a time limited special offer;
determining, via a processor, a call volume for a spoken dialog system based on the time limited special offer; and
modifying, via the processor, a dialog manager within the spoken dialog system from a first dialog mode to a second dialog mode based on the call volume.
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Accused Products
Abstract
A system and method for providing a scalable spoken dialog system are disclosed. The method comprises receiving information which may be internal to the system or external to the system and dynamically modifying at least one module within a spoken dialog system according to the received information. The modules may be one or more of an automatic speech recognition, natural language understanding, dialog management and text-to-speech module or engine. Dynamically modifying the module may improve hardware performance or improve a specific caller'"'"'s speech processing accuracy, for example. The modification of the modules or hardware may also be based on an application or a task, or based on a current portion of a dialog.
34 Citations
20 Claims
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1. A method comprising:
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receiving a time of day associated with a time limited special offer; determining, via a processor, a call volume for a spoken dialog system based on the time limited special offer; and modifying, via the processor, a dialog manager within the spoken dialog system from a first dialog mode to a second dialog mode based on the call volume. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A system comprising:
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a processor; and a computer-readable storage medium having instructions stored which, when executed by the processor, cause the processor to perform operations comprising; receiving a time of day associated with a time limited special offer; determining a call volume for a spoken dialog system based on the time limited special offer; and modifying a dialog manager within the spoken dialog system from a first dialog mode to a second dialog mode based on the call volume. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A computer-readable storage device having instructions stored which, when executed by a computing device, cause the computing device to perform operations comprising:
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receiving a time of day associated with a time limited special offer; determining a call volume for a spoken dialog system based on the time limited special offer; and modifying a dialog manager within the spoken dialog system from a first dialog mode to a second dialog mode based on the call volume. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification