Systems and methods to provide context information for mobile communication devices

• US 8,606,242 B2
• Filed: 10/30/2009
• Issued: 12/10/2013
• Est. Priority Date: 10/30/2009
• Status: Active Grant

• Current Assignee: SAP SE
• Original Assignee: SAP AG (SAP SE)
• Inventors: Kedefors, Hans, Lee, King-Hwa, Lim, Peter S., Nix, Kevin
• Primary Examiner(s): FARAGALLA, MICHAEL A
• Application Number:
  US12/609,494
• Publication Number:
  US 20110105095A1
• Time in Patent Office: 1,502 Days
• Field of Search: 455/414.1, 455/418, 455/456.1
• US Class Current: 455/414.1
• CPC Class Codes: H04M 1/27475 using interactive graphical means or pictorial representations
• CPC Class Codes: H04M 1/2748 by matching character strings
• CPC Class Codes: H04M 1/575 Means for retrieving and displaying personal data about calling party
• CPC Class Codes: H04M 1/72403 with means for local support of applications that increase the functionality
• CPC Class Codes: H04M 1/7243 with interactive means for internal management of messages
• CPC Class Codes: H04M 1/72436 for text messaging, e.g. short messaging services [SMS] or e-mails
• CPC Class Codes: H04M 1/72451 according to schedules, e.g. using calendar applications
• CPC Class Codes: H04M 1/72454 according to context-related or environment-related conditions
• CPC Class Codes: H04M 2201/38 Displays
• CPC Class Codes: H04M 2203/352 In-call/conference information service
• CPC Class Codes: H04M 2207/18 wireless networks
• CPC Class Codes: H04M 2250/60 logging of communication history, e.g. outgoing or incoming calls, missed calls, messages or URLs
• CPC Class Codes: H04M 3/4872 Non-interactive information services

Abstract

According to some embodiments, an initiating event may be detected at a mobile communication device via a context application, and responsive to that detection, information may be searched. The searched information may be related to, for example, prior communication events associated with communication applications of the mobile device. Note that the searched information could be locally stored and/or remotely stored (e.g., at a data store of a remote CRM application). At least one result of the search may then be displayed to the user.

Claims

1. A mobile communication device associated with a user, comprising:

a communication element to transmit and receive data via a wireless network;

a processor coupled to the communication device; and

a storage device in communication with said processor and storing instructions adapted to be executed by said processor to;

detect, at the mobile communication device, an initiating event associated with a context application,

parse a communication between the user and another party to identify one or more context tokens associated with a current communication event,

responsive to the detection of the initiating event, search contextual information using a selected context token from among the one or more context tokens, wherein the contextual information is related to prior communication events associated with one or more native communication applications of the mobile communication device, and display to the user at least one contextual information result of said searching.

2. The mobile communication device of claim 1, wherein the searched information comprises at least one of:

(i) data in a local storage local to the mobile communication device, or (ii) data at a remote storage location.

3. The mobile communication device of claim 1, wherein at least one prior communication event is associated with at least one of:

(i) a communication received by the mobile communication device, or (ii) a communication transmitted from the mobile communication device.

4. The mobile communication device of claim 1, wherein at least one prior communication event is associated with at least one of:

(i) a telephone call, (ii) an email, (iii) a calendar event, (iv) a social networking site event, (v) a text message, or (vi) an image.

5. The mobile communication device of claim 1, wherein at least one communication application is associated with at least one of:

(i) an email application, (ii) an address book, (iii) a calendar application, (iv) a telephone application, (v) a to-do list, (vi) a contact application, (vii) a client relation management application, (viii) a social networking application, (ix) a web browser, or (x) a text messaging application.

6. The mobile communication device of claim 1, wherein the initiating event is associated with a user input.

7. The mobile communication device of claim 1, wherein the initiating event is associated with an occurrence of a new communication event.

8. The mobile communication device of claim 1, wherein the searched information includes at least one of:

(i) an event type, (ii) an event date, (iii) an event time, (iv) a party identifier, (v) an event subject, (vi) an event duration, (viii) attachment information, or (ix) a parsed context token.

9. The mobile communication device of claim 1, further comprising:

displaying to the user a list of the one or more context tokens;

receiving from the user an indication of the selected context token; and

displaying to the user information about other communication events associated with the selected context token.

10. The mobile communication device of claim 9, further comprising:

prioritizing context tokens within the list of context tokens displayed to the user.

11. The mobile communication device of claim 1, wherein said parsing is associated with at least one of:

(i) a keyword list, (ii) an alias list, (iii) a language analyzer, (iv) a multi-language analyzer, or (v) a speech-to-text converter.

12. The mobile communication device of claim 1, wherein the identified context tokens are locally stored at the mobile communication device.

13. A method, comprising:

detecting, at a wireless telephone, a first communication event between a user and another party, the first communication event being associated with a first native application of the telephone;

storing, at the telephone, contextual information associated with the first communication event;

detecting, at the telephone, a second communication event between the user and another party, the second communication event being associated with a second native application different than the first application;

storing, at the telephone, contextual information associated with the second communication event;

detecting an initiating event associated with a third application;

parsing a communication between the user and another party to identify one or more context tokens associated with a current communication event;

responsive to the detection of the initiating event, searching both the contextual information stored at the telephone and additional contextual information stored remote from the telephone, the search using a selected context token from among the one or more context tokens; and

displaying to the user at least one contextual information result of said searching.

14. The method of claim 13, wherein the first application is associated with at least one of:

(i) an email application, (ii) an address book, (iii) a calendar application, (iv) a telephone application, (v) a to-do list, (vi) a contact application, (vii) a client relation management application, (viii) a social networking application, (ix) a web browser, or (x) a text messaging application.

15. The method of claim 13, wherein the initiating event is associated with a user input.

16. The method of claim 13, wherein the initiating event is associated with an occurrence of a third communication event.

17. A non-transitory computer-readable medium storing instructions adapted to be executed by a processor to perform a method, said method comprising:

detecting, at a wireless telephone, an initiating event associated with a context application;

parsing a communication between the user and another party to identify one or more context tokens associated with a current communication event;

responsive to the detection of the initiating event, searching contextual information using a selected context token from among the one or more context tokens, wherein the contextual information is related to;

(i) a prior voice connection between a user and another party, the voice telephone connection being associated with a first native application of the telephone and (ii) an email between the user and another party, the email being associated with a second native application; and

displaying to the user at least one contextual information result of said searching.

18. The non-transitory computer-readable medium of claim 17, wherein execution of the instructions further results in:

displaying to the user a list of the one or more set of context tokens associated with the current communication event;

receiving from the user an indication of the selected context token; and

displaying to the user information about other communication events associated with the selected context token.

19. The non-transitory computer-readable medium of claim 17, further comprising:

parsing information associated with the current communication event to determine the set of context tokens, wherein said parsing is associated with at least one of;

(i) a keyword list, (ii) an alias list, (iii) a language analyzer, (iv) a multi-language analyzer, or (v) a speech-to-text converter.