Reservation management system and method

• US 8,606,605 B2
• Filed: 09/28/2006
• Issued: 12/10/2013
• Est. Priority Date: 09/28/2006
• Status: Active Grant

• Current Assignee: Lo-Q PLC
• Original Assignee: Lo-Q PLC
• Inventors: Bayne, Christopher, Sim, Leonard, Butler, Christopher
• Primary Examiner(s): Hayes, John
• Assistant Examiner(s): CHEN, GEORGE YUNG CHIEH
• Application Number:
  US11/529,704
• Publication Number:
  US 20080080445A1
• Time in Patent Office: 2,630 Days
• Field of Search: 705/1.1, 705/5, 705 711- 736, 705/13, 705/28, 705/304, 705/348, 379/1.01
• US Class Current: 705/5
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G07C 11/00 Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
• CPC Class Codes: G07C 2011/02 related to amusement parks
• CPC Class Codes: G07C 2011/04 related to queuing systems

Abstract

A method and system for reserving a time slot to gain access to a resource, such as an attraction, ride, show or event, as may be found in an amusement park. A portable module is used to determine a time when the user is able to access the resource based on reservation requests and throughput, without need for a docking station or continuous communication with a central database of all reservations and queue times.

Claims

1. A portable module for managing access to a resource by a plurality of resource users, the portable module comprising:

a module input to allow entry to the module of a reservation request indicative of a desire to access the said resource by at least one of the plurality of resource users;

a processor arranged upon receipt of the reservation request to identify a time slot during which the said at least one of the plurality of resource users may access the resource, based upon an updatable resource access parameter which is determined statistically upon the basis of;

(i) a number of reservation requests for the resource made by resource users, having further portable modules; and

(ii) an estimated throughput for each user of the resource that has a portable module, the estimated throughput being determined on the basis of a combination of

(a) the ratio of the number of potential users of the resource having a portable module to a total number of potential users of the resource, and

(b) an assessed throughput for the resource; and

a module output arranged to indicate the identified time slot to a user of the module;

wherein the resource is situated in a visitor location having a measurable total number of visitors such that the measurable total number of visitors is comprised of the number of the users having the portable module and the number of any users without the portable module, the total number of potential users of the resource being the measurable total number of visitors.

2. The portable module of claim 1 further comprising:

data storage arranged to store a reservation request received by the module input and to store information representative of the updatable resource access parameter;

a transmitter arranged to communicate a representation of a reservation request stored in the data storage; and

a receiver arranged to receive information related to the updatable resource access parameter.

3. The portable module of claim 2, wherein the transmitter is further arranged to communicate the information representative of the updatable resource access parameter.

4. The portable module of claim 2, wherein the receiver is further adapted to receive information representative of the estimated throughput.

5. The portable module of claim 2, wherein the receiver is further adapted to receive information representative of the assessed throughput for the resource.

6. The portable module of claim 2, wherein the transmitter and receiver are configured to use a synchronous communication protocol.

7. The portable module of claim 1, wherein the module output comprises a display device configured to indicate the identified time slot to the user of the module.

8. A server module for managing access to a resource by a plurality of resource users, the server module comprising:

a receiver for receiving information representative of reservation requests indicative of a desire to access the said resource by at least one of the plurality of resource users;

a processor arranged to determine an updatable resource access parameter statistically upon the basis of;

(i) the number of received reservation requests for the resource; and

(ii) an estimated throughput for each user of the resource that has a portable module, the estimated throughput being determined on the basis of a combination of

(a) the ratio of the number of potential users of the resource having a portable module to a total number of potential users of the resource, and

(b) an assessed throughput for the resource; and

a transmitter arranged to communicate the updatable resource access parameter;

wherein the resource is situated in a visitor location having a measurable total number of visitors such that the measurable total number of visitors is comprised of the number of the users having the portable module and the number of any users without the portable module, the total number of potential users of the resource being the measurable total number of visitors.

9. The server module of claim 8, wherein the transmitter is further adapted to communicate the estimated throughput for each user of the resource that has a portable module.

10. A system for managing access to a resource by a plurality of resource users, the system comprising a plurality of portable modules, each portable module comprising:

a module input to allow entry to the module of a reservation request indicative of

a desire to access the said resource by at least one of the plurality of resource users;

a transmitter adapted to communicate a representation of a reservation request;

a receiver adapted to receive an updatable resource access parameter;

a processor arranged upon receipt of the reservation request to identify a time slot during which the said at least one of the plurality of resource users may access the resource, based upon the updatable resource access parameter; and

a module output arranged to indicate the identified time slot to a user of the module;

the system being arranged to determine the updatable resource access parameter statistically upon the basis of;

(i) the number of received reservation requests for the resource; and

(ii) an estimated throughput for each user of the resource that has a portable module, the estimated throughput being determined on the basis of a combination of

(a) the ratio of the number of potential users of the resource having a portable module to a total number of potential users of the resource, and

(b) an assessed throughput for the resource; and

wherein the resource is situated in a visitor location having a measurable total number of visitors such that the measurable total number of visitors is comprised of the number of the users having the portable module and the number of any users without the portable module, the total number of potential users of the resource being the measurable total number of visitors.

11. The system of claim 10, wherein the system is further arranged to determine the estimated throughput for each user of the resource that has a portable module, on the basis of the product of (a) and (b).

12. The system of claim 11, wherein the system is further arranged to determine the estimated throughput on the basis of the product of (a) and (b) and a proportionality factor.

13. The system of claim 12, wherein the system is further arranged to determine the updatable resource parameter on the basis of (iii) a second correction factor.

14. The system of claim 13, wherein the system is further arranged to determine the second correction factor on the basis of at least one of the time of day;

resource location; and

resource popularity.

15. The system of claim 10, wherein the respective receiver of each portable module is further arranged to receive a representation of a reservation request for the resource communicated by another portable module, and the data storage of the portable module is arranged to store the received representation.

16. The system of claim 15, wherein the processor of a portable module is further configured to determine an aggregate number of reservation requests based on a combination of the reservation requests stored in the data storage of the portable module, and wherein the transmitter of the portable module is further arranged to communicate the aggregate number of reservation requests.

17. The system of claim 10, wherein the system is further arranged to determine the updatable resource parameter on the basis of (i) divided by (ii).

18. The system of claim 17, wherein the system is further arranged to determine the updatable resource parameter based upon a proportionality factor.

19. The system of claim 10, wherein the system is further arranged to determine the ratio of the number of potential users of the resource having a portable module to the total number of potential users of the resource.

20. The system of claim 19, wherein the system further comprises a lookup table, and the system is further adapted to determine the ratio of the number of potential users of the resource having a portable module to the total number of potential users of the resource using the lookup table.

21. The system of claim 10, further comprising a server module, the server module comprising:

a receiver for receiving information representative of reservation requests indicative of a desire to access the said resource by at least one of the plurality of resource users; and

a processor arranged to determine the updatable resource access parameter.

22. The system of claim 21, wherein the processor of the server module is further arranged to determine the number of reservation requests for the resource.

23. The system of claim 10 wherein the respective transmitter of each portable module is further arranged to communicate the updatable resource access parameter.

24. The system of claim 10, wherein the system is further arranged to determine the number of reservation requests for the resource on the basis of a first correction factor.

25. The system of claim 10, wherein the system is further arranged to determine the assessed throughput for the resource by measuring the throughput for the resource for all the users of the resource.

26. A method of managing access to a resource by a plurality of resource users, each of the plurality of resource users having a portable module comprising a processor, the method comprising:

obtaining, at the portable module of one of the plurality of resource users, an inputted reservation request indicative of a desire to access the said resource by at least one of the plurality of resource users;

identifying at the portable module a time slot during which the said one of the plurality of resource users may access the resource, based upon an updatable resource access parameter which is determined statistically by the portable module'"'"'s processor or by a remote processor on the basis of;

(i) a number of reservation requests for the resource made by other users, having further portable modules; and

(ii) an estimated throughput for each resource user that has a portable module, the estimated throughput being determined on the basis of a combination of

(a) the ratio of the number of potential users of the resource having a portable module to the total number of potential users of the resource, and

(b) an assessed throughput for the resource; and

wherein the resource is situated in a visitor location having a measurable total number of visitors such that the measurable total number of visitors is comprised of the number of the users having the portable module and the number of any users without the portable module, the total number of potential users of the resource being the measurable total number of visitors.

27. The method of claim 26, further comprising:

storing, at a respective portable module, the inputted reservation request;

receiving, at the respective portable module, information representative of at least one reservation request for the resource from another portable module;

determining, at the respective portable module, the aggregate number of reservation requests for the resource by combining the inputted reservation request and the received information representative of the at least one reservation request;

transmitting, at the respective portable module, information representative of the aggregate number of reservation requests.

28. The method of claim 27, further comprising:

repeating the steps of storing, receiving, determining and transmitting at different respective portable modules.

29. The method of claim 26, further comprising:

receiving, at a respective portable module, the updatable resource access parameter; and

storing, at the respective portable module, the updatable resource access parameter.

30. The method of claim 29, further comprising:

transmitting the updatable resource access parameter from a respective portable module to another portable module.

31. A portable electronic device for managing access to a resource by a plurality of resource users, the portable electronic device comprising a processor and being programmed with instructions operable to:

obtain, at the portable electronic device an inputted reservation request indicative of a desire of one of a plurality of resource users to access the resource;

identify at the portable electronic device a time slot during which the one of the plurality of resource users may access the resource, based upon an updatable resource access parameter which is determined statistically by the portable electronic device'"'"'s processor or by a remote processor upon the basis of;

(i) a number of reservation requests for the resource made by other users, having further portable electronic devices; and

(ii) an estimated throughput for each resource user that has a portable electronic device, the estimated throughput being determined on the basis of a combination of

(a) the ratio of the number of potential users of the resource having a portable electronic device to the total number of potential users of the resource, and

(b) an assessed throughput for the resource; and

indicating the identified time slot to a respective user of the respective portable electronic device;

wherein the resource is situated in a visitor location having a measurable total number of visitors such that the measurable total number of visitors is comprised of the number of the users having the portable module and the number of any users without the portable module, the total number of potential users of the resource being the measurable total number of visitors.

32. A non-transitory computer readable medium having a computer program for managing access to a resource by a plurality of resource users, having a portable electronic device comprising a processor, which when the computer program is operated on the portable electronic device by a user is operable to:

obtain, at the portable electronic device an inputted reservation request indicative of a desire of one of the plurality of resource users to access a resource;

identifying at the portable electronic device a time slot during which the one of the plurality of resource users may access the resource, based upon an updatable resource access parameter which is determined statistically by the portable electronic device'"'"'s processor or by a remote processor upon the basis of;

(i) a number of reservation requests for the resource made by other users, having further portable electronic devices; and

(ii) an estimated throughput for each resource user that has a portable electronic device, the estimated throughput being determined on the basis of a combination of

(a) the ratio of the number of potential users of the resource having a portable electronic device to the total number of potential users of the resource, and

(b) an assessed throughput for the resource; and

indicating the identified time slot to a respective user of the respective portable electronic device;

wherein the resource is situated in a visitor location having a measurable total number of visitors such that the measurable total number of visitors is comprised of the number of the users having the portable module and the number of any users without the portable module, the total number of potential users of the resource being the measurable total number of visitors.