Routing communications to a person within a facility
First Claim
Patent Images
1. A method for tracking a person at a facility to enable communications, the method comprising:
- assigning, to the person at the facility, a telephone number for routing communications to the person while at the facility;
automatically detecting, for communication management, a presence of the person at a location, from a plurality of locations within a facility, as the person moves throughout the facility, without interaction from the person, the detecting comprising scanning an identifier comprising a radio frequency identification (RFID) tag assigned to the person;
storing information, with a computer, about the location of the person in a database, the storing comprising updating a profile of the person to designate the location as a current location of the person for managing communications intended for the person;
automatically associating, with a computer, communications intended for the person with the location, wherein automatically associating the communications intended for the person with the location comprises associating the telephone number with a voice over Internet Protocol (“
VoIP”
) telephone at the location;
automatically transferring one or more individualized user settings associated with the person to the VoIP telephone at the location; and
automatically routing, with the computer, the communications to a telecommunications device located at the location, based on associating the communications with the location.
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Accused Products
Abstract
A system and method for tracking a person at a facility to enable communications. A presence of the person is detected at a location at the facility. Communications intended for the person are associated with the location. The communications are routed to the person at that location.
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Citations
20 Claims
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1. A method for tracking a person at a facility to enable communications, the method comprising:
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assigning, to the person at the facility, a telephone number for routing communications to the person while at the facility; automatically detecting, for communication management, a presence of the person at a location, from a plurality of locations within a facility, as the person moves throughout the facility, without interaction from the person, the detecting comprising scanning an identifier comprising a radio frequency identification (RFID) tag assigned to the person; storing information, with a computer, about the location of the person in a database, the storing comprising updating a profile of the person to designate the location as a current location of the person for managing communications intended for the person; automatically associating, with a computer, communications intended for the person with the location, wherein automatically associating the communications intended for the person with the location comprises associating the telephone number with a voice over Internet Protocol (“
VoIP”
) telephone at the location;automatically transferring one or more individualized user settings associated with the person to the VoIP telephone at the location; and automatically routing, with the computer, the communications to a telecommunications device located at the location, based on associating the communications with the location. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 20)
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17. A server for routing communications to a person at a facility, the server comprising:
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a communications interface configured to receive an input from one or more radio frequency identification (RFID) scanners configured to scan an identifier comprising an RFID tag assigned to the person, the input specifying an automatically detected presence of the person at a location, from a plurality of locations within a facility, as the person moves throughout the facility, based on locations of the one or more RFID scanners and the identifier; a processor; logic to program the processor to assign, to the person at the facility, a telephone number for routing communications to the person while at the facility; logic to program the processor to store information about the location of the person in a database, including logic to program the processor to update a profile of the person to designate the location as a current location of the person for managing communications intended for the person; logic to program the processor to automatically associate communications intended for the person with the location, wherein automatically associating the communications intended for the person with the location comprises associating the telephone number with a voice over Internet Protocol (“
VoIP”
) telephone at the location;logic to program the processor to automatically transfer one or more individualized user settings associated with the person to the VoIP telephone at the location; and logic to program the processor to automatically route the communications to a telecommunications device located at the location in response, based on associating the communications with the location. - View Dependent Claims (18)
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19. A non-transitory computer readable medium encoded with logic to program a processor of computer to route communications to a person at a facility, the logic comprising:
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logic to program the processor to assign, to the person at the facility, a telephone number for routing communications to the person while at the facility; logic to program the processor to receive an input from one or more radio frequency identification (RFID) scanners configured to scan an identifier comprising an RFID tag assigned to the person, the input specifying an automatically detected presence of the person at a location, from a plurality of locations within a facility, as the person moves throughout the facility, based on locations of the one or more RFID scanners and the identifier; logic to program the processor to store information about the location of the person in a database, including logic to program the processor to update a profile of the person to designate the location as a current location of the person for managing communications intended for the person; logic to program the processor to automatically associate communications intended for the person with the location, wherein automatically associating the communications intended for the person with the location comprises associating the telephone number with a voice over Internet Protocol (“
VoIP”
) telephone at the location;logic to program the processor to automatically transfer one or more individualized user settings associated with the person to the VoIP telephone at the location; and logic to program the processor to automatically route the communications to a telecommunications device located at the location in response, based on associating the communications with the location.
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Specification