Automated mobile intelligent call processing system

• US 8,611,874 B2
• Filed: 08/26/2008
• Issued: 12/17/2013
• Est. Priority Date: 08/26/2008
• Status: Active Grant

• Current Assignee: NeuStar Information Services, Inc. (Neustar Incorporated)
• Original Assignee: NeuStar Information Services, Inc. (Neustar Incorporated)
• Inventors: Shaffer, James D., Greenberg, Gregory Lowell, Hinkley, Robert B., Schmackpfeffer, Craig Steven, Burye, Alan Charles Jr.
• Primary Examiner(s): Magloire, Vladimir
• Application Number:
  US12/198,573
• Publication Number:
  US 20100056119A1
• Time in Patent Office: 1,939 Days
• Field of Search: 455/415, 455/412.1, 455/414.2, 455406-408
• US Class Current: 455/415
• CPC Class Codes: H04M 2203/354 Reverse directory service
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/4931 Directory assistance systems
• CPC Class Codes: H04M 7/0036 where the data service is an information service

Abstract

A system and method for providing enhanced information to a mobile telephone regarding a calling device is described. The system and method includes receiving an incoming call request at a mobile telephone including the identifier of the calling device. An information request is then formulated including the identifier of the calling device. The information request is transmitted from the mobile phone to the query processing center via a data communication channel. A response is then obtained from the data processing center and transmitted to the mobile phone via the data communication channel. The response received from the data processing center includes the requested information related to the calling device.

Claims

1. A method for providing enhanced information to a mobile telephone regarding a calling device, the method comprising:

receiving a selection of one or more types of information from a plurality of types of information at a mobile telephone;

receiving an incoming call request at the mobile telephone including an identifier of the calling party;

formulating an information request related to the calling party, the information request including the identifier of the calling party, an indication of the one or more selected types of information, and an identifier of a license, wherein the license limits the information request;

transmitting the information request from the mobile telephone to a query processing center via a data communication channel; and

receiving a response including the one or more selected types of information for the calling party at the mobile telephone via the data communication channel.

2. The method of claim 1, further comprising displaying the one or more selected types of information for the calling party on a display of the mobile telephone.

3. The method of claim 1, wherein the one or more selected types of information for the calling party comprise the name of the calling party.

4. The method of claim 1, further comprising storing the one or more selected types of information for the calling party in a storage system of the mobile telephone.

5. The method of claim 1, further comprising accepting a call based on the response.

13. The method of claim 1, further comprising generating a user interface, wherein the selection of one or more types of information is received from a user of the mobile telephone via the user interface.

14. The method of claim 13, wherein receiving a selection of one or more types of information is performed after receiving the incoming call request and before the incoming call request is accepted or declined.

15. The method of claim 13, wherein the user interface comprises a selectable option for each of the plurality of types of information.

16. The method of claim 13, wherein the user interface comprises an option to accept or decline formulation and transmission of the information request.

17. The method of claim 1, wherein the plurality of types of information comprises two or more of a name, picture, email, and address.

18. The method of claim 1, wherein the one or more selected types of information comprises two or more selected types of information.

6. A method of providing enhanced information to a mobile telephone regarding a calling device wherein the mobile telephone receives the identifier of a calling device, the method comprising:

updating a database by querying a plurality of wireless carriers for information related to a plurality of calling devices;

receiving a first request for information from a first mobile telephone over a data communication channel, the first request including an identifier of a first one of the plurality of calling devices, a first indication of one or more types of information selected from a plurality of types of information by a user of the first mobile telephone, and an identifier of a license;

verifying the identified license;

limiting requests for information from the user based on the identified license;

using the identifier of the first calling device to access the database and obtain first requested information, the first requested information including a first customized information associated with the first calling device, the first customized information comprising the one or more selected types of information; and

transmitting the obtained first requested information to the first mobile telephone via the data communication channel while the first mobile telephone is in connection with the first calling device.

7. The method of claim 6, wherein the first requested information includes an identifier of a calling party.

8. The method of claim 6, further comprising associating the first requested information with the first calling device'"'"'s identifier via an algorithm that computes the location in memory of the first requested information.

9. The method of claim 6, further comprising accessing a verification table to authenticate the source of the first request.

19. The method of claim 6, further comprising:

receiving a second request for information from a second mobile telephone, the second request including an identifier of a second one of the plurality of calling devices and a second indication of one or more types of information selected from the plurality of types of information by a user of the second mobile telephone, wherein the second indication is of one or more types of information that are different than the one or more selected types of information of the first indication;

using the identifier of the second calling device to access the database and obtain second requested information, the second requested information including a second customized information associated with the second calling device, the second customized information comprising the one or more types of information that are different than the one or more selected types of information of the first customized information; and

transmitting the second requested information to the second mobile telephone.

20. The method of claim 6, wherein the one or more selected types of information comprises two or more selected types of information.

23. The method of claim 6, wherein limiting requests for information from the user comprises limiting one or more of a number of requests for information afforded to the user and a time period during which the user may receive requested information.

10. A method for providing enhanced information to a mobile telephone regarding a calling device, the method comprising:

receiving a first information request from a first mobile telephone at a query processing center via a data communication channel, the first information request including an identifier of a first calling device, a first indication of one or more types of information selected from a plurality of types of information by a user of the first mobile telephone, an identifier of the user, and an identifier of a license, wherein the license limits the first information request;

updating a database by querying a wireless carrier for information related to the first calling device;

using the identifier of the first calling device to access the database and obtain first information comprising the one or more selected types of information related to a user of the first calling device;

transmitting the first information to the first mobile telephone via the data communication channel;

tracking the first information request; and

billing the user for the first information request.

11. The method of claim 10, wherein the one or more selected types of information comprise the name of the calling party.

12. The method of claim 10, further comprising associating the one or more requested types of information with the first calling device'"'"'s identifier via an algorithm that computes the location in memory of the one or more requested types of information.

21. The method of claim 10, further comprising:

receiving a second information request from a second mobile telephone, the second information request including an identifier of a second calling device and a second indication of one or more types of information selected from the plurality of types of information by a user of the second mobile telephone, wherein the second indication is of one or more types of information that are different than the one or more selected types of information of the first indication;

using the identifier of the second calling device to access the database and obtain second information comprising the one or more types of information that are different than the one or more selected types of information of the first information; and

transmitting the second information to the second mobile telephone.

22. The method of claim 10, wherein the one or more selected types of information comprises two or more selected types of information.