Market relationship management
First Claim
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1. A computer-implemented method of recommending a service provider to an insurance customer, comprising:
- (a) receiving at a processing unit a first notice of loss from the customer, the first notice of loss including customer geographic data and service requirements data;
(b) configuring at the processing unit a local market based on the customer geographic data and the service requirements data, wherein the configuring comprises determining at the processing unit whether the customer'"'"'s policy requires use of a particular service provider;
(c) determining at the processing unit a service provider performance rating for each service provider in the local market;
(d) sorting at the processing unit the service providers based on the service provider performance rating; and
(e) providing by the processing unit a recommendation of a service provider based on the sorted service providers,wherein providing a recommendation of a service provider in (e) further comprises;
(i) identifying at the processing unit at least one case attribute for the first notice of loss;
(ii) querying by the processing unit historical claim case files to identify desirable case outcomes for historical cases having the same at least one case attribute;
(iii) determining by the processing unit a historical recommended service provider based on the query in (ii); and
(iv) providing a recommendation of a service provider based on the service provider performance rating and the historical recommended service provider.
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Abstract
A system and method for managing an insurance company'"'"'s relationships with service providers is disclosed. Data about a service provider'"'"'s performance is obtained for a variety of metrics. Performance rating models and business rules may be used to evaluate the data and to rate the performance of service providers. The resultant ratings can be used as a basis for recommending service providers to customers. Feedback may be provided to the service providers so as to inform them of their competitive position relative to other service providers.
86 Citations
14 Claims
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1. A computer-implemented method of recommending a service provider to an insurance customer, comprising:
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(a) receiving at a processing unit a first notice of loss from the customer, the first notice of loss including customer geographic data and service requirements data; (b) configuring at the processing unit a local market based on the customer geographic data and the service requirements data, wherein the configuring comprises determining at the processing unit whether the customer'"'"'s policy requires use of a particular service provider; (c) determining at the processing unit a service provider performance rating for each service provider in the local market; (d) sorting at the processing unit the service providers based on the service provider performance rating; and (e) providing by the processing unit a recommendation of a service provider based on the sorted service providers, wherein providing a recommendation of a service provider in (e) further comprises; (i) identifying at the processing unit at least one case attribute for the first notice of loss; (ii) querying by the processing unit historical claim case files to identify desirable case outcomes for historical cases having the same at least one case attribute; (iii) determining by the processing unit a historical recommended service provider based on the query in (ii); and (iv) providing a recommendation of a service provider based on the service provider performance rating and the historical recommended service provider. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A computer-readable medium having computer-executable instructions that when executed cause a computing device to perform a method of recommending a service provider to an insurance customer, comprising:
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(a) receiving at a processing unit a first notice of loss from the customer, the first notice of loss including customer geographic data and service requirements data; (b) configuring at the processing unit a local market based on the customer geographic data and the service requirements data, wherein the configuring comprises determining at the processing unit whether the customer'"'"'s policy requires use of a particular service provider; (c) determining at the processing unit a service provider performance rating for each service provider in the local market; (d) sorting at the processing unit the service providers based on the service provider performance rating; and (e) providing by the processing unit a recommendation of a service provider based on the sorted service providers, wherein providing a recommendation of a service provider in (e) further comprises; (i) identifying at the processing unit at least one case attribute for the first notice of loss; (ii) querying by the processing unit historical claim case files to identify desirable case outcomes for historical cases having the same at least one case attribute; (iii) determining by the processing unit a historical recommended service provider based on the query in (ii); and (iv) providing a recommendation of a service provider based on the service provider performance rating and the historical recommended service provider. - View Dependent Claims (13, 14)
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Specification