Methods and systems for harvesting comments regarding events on a network-based commerce facility

• US 8,612,297 B2
• Filed: 08/29/2008
• Issued: 12/17/2013
• Est. Priority Date: 02/29/2000
• Status: Expired due to Term

• Current Assignee: PayPal, Inc. (PayPal Holdings, Inc.)
• Original Assignee: eBay Inc.
• Inventors: Levy, Daniele V., Grove, Steve, Mohnia, Dheeraj, Poon, Alex
• Primary Examiner(s): ZURITA, JAMES H
• Application Number:
  US12/202,145
• Publication Number:
  US 20080320049A1
• Time in Patent Office: 1,936 Days
• Field of Search: 705/26.1, 705/27.1, 705/37
• US Class Current: 705/26.1
• CPC Class Codes: G06Q 10/06395 Quality analysis or management
• CPC Class Codes: G06Q 20/10 specially adapted for electronic funds transfer [EFT] systems; specially adapted for home banking systems
• CPC Class Codes: G06Q 20/102 Bill distribution or payments
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0203 Market surveys; Market polls
• CPC Class Codes: G06Q 30/0282 Rating or review of business operators or products
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: G06Q 40/00 Finance; Insurance; Tax strategies; Processing of corporate or income taxes
• CPC Class Codes: G06Q 40/03 Credit; Loans; Processing thereof
• CPC Class Codes: G06Q 40/04 Trading; Exchange, e.g. stocks, commodities, derivatives or currency exchange
• CPC Class Codes: G06Q 40/06 Asset management; Financial planning or analysis
• CPC Class Codes: G06Q 40/10 Tax strategies

Abstract

Systems and Methods to determine whether a single input interface includes comment information that is categorized. The system present a single input interface via a communications network. The single input interface includes a plurality of input mechanisms to facilitate user input of comment information and categorization information. The plurality of input mechanisms include a first input mechanism and a second input mechanism. The first input mechanism is to facilitate user input of comment information that pertains to a first event of a plurality of events. The second input mechanism is to facilitate user input of categorization information that categorizes the comment information pertaining to the first event. The plurality of input mechanism further include a third input mechanism and a fourth input mechanism. The third input mechanism is to facilitate user input of comment information that pertains to a second event of the plurality of events. The fourth input mechanism is to facilitate user input of categorization information that categorizes the comment information that pertains to the second event. Finally, the system determines whether the single input interface includes comment information that is categorized.

Claims

1. A method including:

presenting an input interface via a communications network, the input interface including a plurality of input mechanisms facilitating user input of comment information and categorization information, the plurality of input mechanisms including a first input mechanism and a second input mechanism, the first input mechanism facilitating user input of comment information pertaining to a first event of a plurality of events and the second input mechanism facilitating user input of categorization information pertaining to the first event, the plurality of input mechanisms further including a third input mechanism and a fourth input mechanism, the third input mechanism facilitating user input of comment information pertaining to a second event of the plurality of events and the fourth input mechanism facilitating user input of categorization information pertaining to the second event, the presenting done at least in part through the use of one or more processors; and

determining that the input interface includes comment information that is categorized.

2. The method of claim 1, wherein the determining includes determining whether the first event is categorized using the second input mechanism.

3. The method of claim 1, wherein the categorization information pertaining to the second event is selected from a group of categorization information consisting of a positive comment, a negative comment and a neutral comment.

4. The method of claim 1, wherein the input interface includes a skip indicator that is user-selectable to indicate that no comment information is provided for a first completed transaction.

5. The method of claim 1, wherein the input interface includes a first user-selectable option to advance to a second input interface, and a second user-selectable option to retreat to a third input interface.

6. The method of claim 1, wherein the input interface includes a filter input field via which a filter criteria is received, the method of claim 1 further including identifying a plurality of items by applying the filter criteria to a database of items.

7. The method of claim 6, wherein the filter criteria includes a plurality of item numbers, and the identifying the plurality of items is based on the plurality of item numbers.

8. The method of claim 6, wherein the filter criteria includes a user identifier that is associated with a user, and the identifying the plurality of items is based on the user identifier.

9. The method of claim 6, wherein the identifying of the plurality of items includes identifying items offered for sale on a network-based commerce facility.

10. A system including:

a network-based commerce facility that includes one or more processors to present an input interface via a communications network, the input interface includes a plurality of input mechanisms to facilitate user input of comment information and categorization information, the plurality of input mechanisms include a first input mechanism and a second input mechanism, the first input mechanism to facilitate user input of comment information to pertain to a first event of a plurality of events and the second input mechanism to facilitate user input of categorization information that categorizes the comment information that pertains to the first event, the plurality of input mechanism further includes a third input mechanism and a fourth input mechanism, the third input mechanism facilitates user input of comment information that pertains to a second event of the plurality of events and the fourth input mechanism to facilitate user input of categorization information that pertains to a categorization of the comment information that pertains to the second event, the network-based commerce facility to determine whether the input interface includes comment information that is categorized; and

a database to store the comment information and the categorization information.

11. The system of claim 10, wherein the network-based commerce facility is to use the user input received via the second input mechanism to determine whether the comment information, that pertains to the first event, is categorized.

12. The system of claim 10, wherein the categorization information that pertains to the second event is selected from a group of categorization information consisting of a positive comment, a negative comment and a neutral comment.

13. The system of claim 10, wherein the input interface includes a skip indicator that is user-selectable to indicate that no comment information is provided in the first input mechanism.

14. The system of claim 10, wherein the input interface includes a first user-selectable option to advance to a second input interface, and a second user-selectable option to retreat to a third input interface.

15. The system of claim 10 wherein the input interface includes a filter input field via which a filter criteria is received, and wherein the network-based commerce facility is to identify a plurality of items by application of the filter criteria to a database of items.

16. The system of claim 15, wherein the filter criteria includes a plurality of item numbers, and the network-based commerce facility is to identify the plurality of items based on the plurality of item numbers.

17. The system of claim 15, wherein the filter criteria includes a user identifier that is associated with a user, and wherein the network-based commerce facility is to identify the plurality of items is based on the identifier.

18. The system of claim 15, wherein the plurality of items includes items offered for sale on a network-based commerce facility.

19. A system including:

a means for presenting an input interface via a communications network, the input interface includes a plurality of input mechanisms to facilitate user input of comment information and categorization information, the plurality of input mechanisms include a first input mechanism and a second input mechanism, the first input mechanism to facilitate user input of comment information to pertain to a first event of a plurality of events and the second input mechanism to pertain to a categorization of the comment information that pertains to the first event, the plurality of input mechanisms further includes a third input mechanism and a fourth input mechanism, the third input mechanism to facilitate user input of comment information that pertains to a second event of the plurality of events and the fourth input mechanism to facilitate user input of categorization information that categorizes the comment information that pertains to the second event, a network-based commerce facility to determine whether the input interface includes comment information is categorized; and

means for storing the comment information and the categorization information.

20. A non-transitory machine-readable medium storing instructions that, when executed by a machine, cause the machine to:

present a input interface via a communications network, the input interface includes a plurality of input mechanisms to facilitate user input of comment information and categorization information, the plurality of input mechanisms include a first input mechanism and a second input mechanism, the first input mechanism to facilitate user input of comment information that pertains to a first event of a plurality of events and the second input mechanism to facilitate user input of categorization information that categorizes the comment information pertaining to the first event, the plurality of input mechanism further include a third input mechanism and a fourth input mechanism, the third input mechanism to facilitate user input of comment information that pertains to a second event of the plurality of events and the fourth input mechanism to facilitate user input of categorization information that categorizes the comment information that pertains to the second event; and

determine that the input interface includes comment information that is categorized.