System and method for business service management
First Claim
1. A computer network service management method, comprising:
- reconciling information describing one or more resources and describing impact relationships associated with the one or more resources, the information being obtained from a plurality of sources of a computer network service and being reconciled to merge descriptions of the same resources obtained from different ones of the sources into one description;
storing reconciled information in a database;
accessing reconciled information in the database;
creating at least a portion of a service model of the computer network service using reconciled information obtained through accessing the database, the service model describing the one or more resources and describing the impact relationships associated with the one or more resources; and
publishing at least a portion of the service model to one or more impact managers used to manage the computer network service, wherein the act of publishing comprises;
distributing one or more packages of service model information to one or more managers associated with the impact managers,receiving verification from the one or more managers verifying the one or more packages against current service model information associated with the impact managers, andinstructing the one or more managers to apply the one or more packages to associated impact managers.
11 Assignments
0 Petitions
Accused Products
Abstract
A management system has a reconciliation engine that reconciles information describing resources from a computer network service and stores reconciled information in a database. An editing engine or server is used to access and search reconciled information in the database based on at least one search criterion. Preferably, the search criterion is user-entered. The editing engine is then used to create at least a portion of a service model of the computer network service using reconciled information obtained through accessing and searching the database. Preferably, creating the service model is done with a graphical user interface application that enables a user to graphically build and modify aspects of the service model. When the service model is created or updated, a publishing engine or server is used publish at least a portion of the service model to one or more impact managers of the computer network service.
-
Citations
31 Claims
-
1. A computer network service management method, comprising:
-
reconciling information describing one or more resources and describing impact relationships associated with the one or more resources, the information being obtained from a plurality of sources of a computer network service and being reconciled to merge descriptions of the same resources obtained from different ones of the sources into one description; storing reconciled information in a database; accessing reconciled information in the database; creating at least a portion of a service model of the computer network service using reconciled information obtained through accessing the database, the service model describing the one or more resources and describing the impact relationships associated with the one or more resources; and publishing at least a portion of the service model to one or more impact managers used to manage the computer network service, wherein the act of publishing comprises; distributing one or more packages of service model information to one or more managers associated with the impact managers, receiving verification from the one or more managers verifying the one or more packages against current service model information associated with the impact managers, and instructing the one or more managers to apply the one or more packages to associated impact managers. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
-
-
11. A program storage device, readable by a programmable control device, comprising instructions stored on the program storage device for causing the programmable control device to perform the acts of:
-
reconciling information describing one or more resources and describing impact relationships associated with the one or more resources, the information being obtained from a plurality of sources of a computer network service and being reconciled to merge descriptions of the same resources obtained from different ones of the sources into one description; storing reconciled information in a database; accessing reconciled information in the database; creating at least a portion of a service model of the computer network service using reconciled information obtained through accessing the database, the service model describing the one or more resources and describing the impact relationships associated with the one or more resources; and publishing at least a portion of the service model to one or more impact managers used to manage the computer network service, wherein the act of publishing comprises; distributing one or more packages of service model information to one or more managers associated with the impact managers, receiving verification from the one or more managers verifying the one or more packages against current service model information associated with the impact managers, and instructing the one or more managers to apply the one or more packages to associated impact managers. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
-
-
21. A computer network service management system, comprising:
-
a database; a reconciliation engine functionally coupled to the database, the reconciliation engine configured to; reconcile information describing one or more resources and describing impact relationships associated with the one or more resources, the information being obtained from a plurality of sources of a computer network service and being reconciled to merge descriptions of the same resources obtained from different ones of the sources into one description, and store reconciled information in the database; an editing engine functionally coupled to the database, the editing engine configured to; access reconciled information in the database, and create at least a portion of a service model of the computer network service using reconciled information obtained through accessing the database, the service model describing the one or more resources and describing the impact relationships associated with the one or more resources; and a publishing engine functionally coupled to the database and the editing engine, the publishing engine configured to publish at least a portion of the service model to one or more impact managers used to manage the computer network service, wherein to create at least a portion of the service model, the editing engine is configured to; distribute one or more packages of service model information to one or more managers associated with the impact managers; receive verification from the one or more managers verifying the one or more packages against current service model information associated with the impact managers; and instruct the one or more managers to apply the one or more packages to associated impact managers. - View Dependent Claims (22, 23, 24, 25, 26, 27, 28, 29, 30, 31)
-
Specification