Message identification, correlation, recipient authentication, and reception confirmation in multi-event and multi-media environments

• US 8,615,071 B2
• Filed: 10/31/2005
• Issued: 12/24/2013
• Est. Priority Date: 10/31/2005
• Status: Active Grant

• Current Assignee: Nytell Software LLC (Intellectual Ventures LLC)
• Original Assignee: TTI Inventions C LLC (Intellectual Ventures LLC)
• Inventors: Lee, Chiao-Wei, Tong, Chao-Chi, Szachara, Mark J.
• Primary Examiner(s): Phan, Joseph T
• Application Number:
  US11/262,626
• Publication Number:
  US 20070118647A1
• Time in Patent Office: 2,976 Days
• Field of Search: 379/88.13, 379/88.22
• US Class Current: 379/88.13
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]

Abstract

A generic approach for identifying, authenticating, and correlating a received massage with a particular event and a particular recipient, regardless of the number of events, number of recipients and types of media used for the originally sent message, is achieved by the inclusion of a unique ID embedded in each originally sent message. Upon receipt of an incoming reply message, a parser extracts the unique ID information provided by the recipient from the message for correlation of the incoming message with the associated sent message.

Claims

1. A method for identification and correlation of an incoming reply message in a multi-event and multi-media environment, the method comprising:

generating from a message distribution logic element a unique identifier (ID) for an outgoing data message to be sent to a recipient;

embedding at a data agent element configured for communication with the message distribution logic element the unique ID in the data outgoing message to be sent to the recipient;

sending the outgoing data message from a server configured for communication with the data agent element with the embedded unique ID to the recipient;

receiving a reply message at the server from the recipient responsive to receiving the outgoing data message;

extracting the unique ID from the reply message at the data agent element; and

correlating the reply message with the outgoing data message at the message distribution logic element.

2. A method as set forth in claim 1, wherein generating the unique ID comprises embedding the unique ID in the “

From”

address of a text message to be sent.

3. A method as set forth in claim 1, wherein generating the unique ID comprises embedding the unique ID in the “

Reply to”

field of the reply message.

4. A method as set forth in claim 1, wherein generating the unique ID comprises generating the unique ID to be different for individual sent messages based on an event, media, or recipient.

5. A method as set forth in claim 1, further comprising receiving a PIN identifier in the reply message.

6. A method as set forth in claim 5, further comprising extracting the PIN identifier from the reply message to identify and authenticate the recipient.

7. An apparatus for identification and correlation of an incoming reply message in a multi-event and multi-media environment, the apparatus comprising:

means for generating a unique ID for at least one data message to be sent to a recipient;

means for embedding the unique ID in the at least one data message to be sent to the recipient;

means for storing data associated with the at least one data message including the unique ID;

means for sending the at least one data message having the unique ID embedded therein to the recipient;

means for receiving a reply message having the unique ID from the recipient responsive to receiving the at least one data message;

means for extracting the unique ID from the reply message; and

means for correlating the reply message with the at least one data message.

8. An apparatus as set forth in claim 7, wherein the means for embedding the unique ID is configured to embed the unique ID in the “

From”

address of the at least one data message.

9. An apparatus as set forth in claim 8, wherein the means for extracting the unique ID is configured to extract the unique ID from the “

Reply to”

field of the reply message.

10. An apparatus as set forth in claim 7, wherein the means for generating the unique ID is configured to generate a unique ID that is different for individual sent messages based on an event, media, or recipient.

11. An apparatus as set forth in claim 7, where the stored data comprises a PIN identifier, recipient media address, message content, and a time stamp.

12. An apparatus as set forth in claim 7, where the means for extracting the unique ID is configured to extract a PIN identifier in the reply message.

13. An apparatus as set forth in claim 12, where the means for correlating is configured to compare the PIN identifier with PIN data associated with individual recipients stored in the means for storing to identify a sender of the reply message.

14. An apparatus as set forth in claim 7, where the means for sending is configured to send messages via multiple media.

15. An intelligent notification apparatus configured to generate a plurality of outgoing multi-media messages and send the plurality of outgoing multi-media messages to a plurality of recipients, wherein the plurality of outgoing multi-media messages are related to a plurality of events, and wherein individual ones of the plurality of outgoing multi-media messages comprise:

an embedded unique ID generated by the intelligent notification apparatus, the unique ID comprising data configured to trigger the intelligent notification apparatus, in response to receiving a reply message to a corresponding outgoing multi-media message, to automatically correlate the reply message with the corresponding multi-media message; and

a data field, containing a communication intended to solicit the reply message.

16. The intelligent notification apparatus of claim 15, wherein the unique ID is configured to distinguish the corresponding multi-media message from messages sent to different recipients.

17. The intelligent notification apparatus of claim 15, wherein the unique ID is configured to distinguish the corresponding multi-media message from messages sent using different media.

18. The intelligent notification apparatus of claim 15, wherein the unique ID is configured to distinguish the corresponding multi-media message from messages sent relating to different events.

19. The intelligent notification apparatus of claim 15, wherein the unique ID is embedded in a “

From”

field.

20. The intelligent notification apparatus of claim 15, wherein the unique ID in a “

Reply-To”

.

21. The intelligent notification apparatus of claim 20, wherein the plurality of outgoing multi-media messages comprise at least one of short message service (SMS), e-mail, or text pager message.

22. The intelligent notification apparatus of claim 15, wherein the plurality of outgoing multi-media messages further comprise a PIN identifier configured to trigger the intelligent notification apparatus to automatically authenticate the reply message in response to receipt of the reply message.

23. A text based messaging device configured to transmit a multi-media reply message, the multi-media reply message comprising:

a unique ID generated by an intelligent notification system and embedded within an outgoing multi-media message sent from the intelligent notification system, the unique ID comprising data configured to trigger the intelligent notification system, in response to receiving the multi-media reply message, to automatically correlate the multi-media reply message with the outgoing multi-media message; and

a data field, containing a communication responsive to the outgoing multi-media message.

24. The text based messaging device of claim 23, wherein the unique ID is embedded within a recipient address alias.

25. A method for responding to a first multi-media data message, the method comprising:

receiving at a messaging device a first multi-media data message having a unique ID generated by an intelligent notification system;

generating a second multi-media data message responding to the first multi-media data message, the second multi-media data message having the unique ID embedded therein, such that the intelligent notification system, upon reception of the reply message, is configured to automatically correlate the second multi-media-data message with the first multi-media data message;

transmitting the second multi-media data message from the messaging device to an address provided within the first multi-media data message.

26. The method of claim 25, wherein the embedding comprises programmatically inserting a “

From”

address of the first multi-media data message into the address of the second multi-media data message.

27. The method of claim 25, wherein the embedding comprises programmatically inserting a “

Reply-To”

address of the first multi-media data message into the address of the second multi-media data message.

28. The method of claim 25, further comprising embedding a PIN within the second multi-media data message.

29. An apparatus for identification and correlation of at least one incoming reply message or at least one incoming reply call, the apparatus comprising:

an e-mail server configured to receive the at least one incoming reply message;

a media server configured to receive the at least one incoming reply call;

a data agent and parser configured to receive the at least one incoming reply message from the e-mail server and further configured generate a status update report related to the at least one incoming reply message;

a voice agent configured to receive and process the at least one incoming reply call through the media server and further configured generate a status update report related to the at least one incoming reply call;

a database configured to store data relating to at least one multi-media message previously sent by the e-mail server or the media server; and

a message distribution logic engine configured to communicate with the data agent, voice agent, and database, wherein the message distribution logic engine is further configured to receive a status update report from the data agent or the voice agent and to correlate the at least one reply message or the at least one reply call with the at least one multi-media message previously sent, and wherein the message distribution logic engine is further configured to update data in the database relating to the at least one multi-media message previously sent.