Restaurant management system and method
First Claim
1. A method of managing a restaurant with a computerized system for restaurant management, the computerized system for restaurant management comprising:
- an order input interface for obtaining food order data;
a service input interface for obtaining point-of-sale service data;
a task completion input device, the task completion input device having a human readable display and an input interface capable of receiving an input from a human indicating completion of restaurant tasks, the input device having program code capable of indicating a task to be completed on the human readable display and program code for generating restaurant task completion data;
a computer system connected to the order input interface and the service input interface, the computer system capable of receiving food order data from the order input interface, point-of-sale service data from the service input interface and restaurant task completion data from the task completion input device, the computer system having computer program code capable of generating restaurant performance data based on data selected from the food order data, point-of-sale service data, and restaurant task completion data;
a first computer program code operable by the computer system and capable of transforming the restaurant performance data, task completion data and past restaurant staffing data into metrics;
a second computer program code operable by the computer system and capable of providing a report summarizing restaurant staffing, metrics and targets for metrics, the metrics including service times, and equipment maintenance or food safety metrics, the method comprising;
obtaining;
(1) food order data from the order input interface;
(2) point-of-sale service data from the service input interface;
(3) restaurant staffing data; and
optionally (4) the task completion data from the task completion input device;
the computer system receiving data composed of the food order data, the point-of-sale service data and the optional task completion data;
transforming the food order data, the point-of-sale service data and the optional task completion data into metrics with the first computer program code;
producing a report by the first computer or another computer, the report summarizing past restaurant staffing data, metrics and targets for metrics, the metrics including service times, and equipment maintenance or food safety metrics, the service time metric based on the time from a customer placing a food order to presentment of the food order to the customer or from a customer payment to presentment of the food order to the customer during the past in-restaurant staffing data; and
outputting the report in a human-readable format.
1 Assignment
0 Petitions
Accused Products
Abstract
A restaurant management system and method interface is provided. In accordance with the invention, data from various restaurant operations is collected and stored for processing. The data is processed into useful metrics, such as those indicative of various categories of restaurant staffing, efficiency, performance and quality. The useful metrics can be displayed as a human-readable chart, graph or report. The data can be processed in real time, permitting managers to promptly make adjustments and to alert restaurant workers or crew members of deficiencies so that prompt and effective remedial action can be taken to improve restaurant performance. Reports may be generated that provide the performance of restaurants individually and as a combined group.
-
Citations
13 Claims
-
1. A method of managing a restaurant with a computerized system for restaurant management, the computerized system for restaurant management comprising:
-
an order input interface for obtaining food order data; a service input interface for obtaining point-of-sale service data; a task completion input device, the task completion input device having a human readable display and an input interface capable of receiving an input from a human indicating completion of restaurant tasks, the input device having program code capable of indicating a task to be completed on the human readable display and program code for generating restaurant task completion data; a computer system connected to the order input interface and the service input interface, the computer system capable of receiving food order data from the order input interface, point-of-sale service data from the service input interface and restaurant task completion data from the task completion input device, the computer system having computer program code capable of generating restaurant performance data based on data selected from the food order data, point-of-sale service data, and restaurant task completion data; a first computer program code operable by the computer system and capable of transforming the restaurant performance data, task completion data and past restaurant staffing data into metrics; a second computer program code operable by the computer system and capable of providing a report summarizing restaurant staffing, metrics and targets for metrics, the metrics including service times, and equipment maintenance or food safety metrics, the method comprising; obtaining;
(1) food order data from the order input interface;
(2) point-of-sale service data from the service input interface;
(3) restaurant staffing data; and
optionally (4) the task completion data from the task completion input device;the computer system receiving data composed of the food order data, the point-of-sale service data and the optional task completion data; transforming the food order data, the point-of-sale service data and the optional task completion data into metrics with the first computer program code; producing a report by the first computer or another computer, the report summarizing past restaurant staffing data, metrics and targets for metrics, the metrics including service times, and equipment maintenance or food safety metrics, the service time metric based on the time from a customer placing a food order to presentment of the food order to the customer or from a customer payment to presentment of the food order to the customer during the past in-restaurant staffing data; and outputting the report in a human-readable format. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
-
Specification