Content sensitive do-not-disturb (DND) option for a communication system
First Claim
1. A method of processing an incoming telephone call, the method comprising:
- at a recipient telephone system,receiving the incoming call including speech;
identifying when a Do-Not-Disturb option is set, the Do-Not-Disturb option identifying that a user has requested not to receive telephone calls;
recording the incoming call in a voicemail system when the Do-Not-Disturb option is set;
performing content analysis to identify content of the speech while recording the incoming call in the voicemail system when the Do-Not-Disturb option is set, the performance of the content analysis including performing speech recognition on the speech to obtain at least one reference word that is included in the speech;
interrogating a reference database with the at least one reference word to identify an associated rule; and
selectively overriding the Do-Not-Disturb option based on the associated rule.
1 Assignment
0 Petitions
Accused Products
Abstract
A method and apparatus is described to process an incoming telephone call. The method may comprise, at a recipient telephone system, receiving the incoming call including speech and identifying when a Do-Not-Disturb option is set. The Do-Not-Disturb option may identify that a user has requested not to receive telephone calls. Content analysis may be performed to identify content of the speech and a reference database may be interrogated based on the content to identify an associated rule. Thereafter, the Do-Not-Disturb option may be selectively overridden based on the associated rule. The content analysis may comprise performing speech recognition on the speech to obtain a reference word/phrase and interrogating the reference database with the word/phrase to identify the associated rule. A method of configuring a Do-Not-Disturb option in a telephone system is also described that allows a user to define reference words and associated rules.
-
Citations
32 Claims
-
1. A method of processing an incoming telephone call, the method comprising:
at a recipient telephone system, receiving the incoming call including speech; identifying when a Do-Not-Disturb option is set, the Do-Not-Disturb option identifying that a user has requested not to receive telephone calls; recording the incoming call in a voicemail system when the Do-Not-Disturb option is set; performing content analysis to identify content of the speech while recording the incoming call in the voicemail system when the Do-Not-Disturb option is set, the performance of the content analysis including performing speech recognition on the speech to obtain at least one reference word that is included in the speech; interrogating a reference database with the at least one reference word to identify an associated rule; and selectively overriding the Do-Not-Disturb option based on the associated rule. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 31, 32)
-
14. A method of configuring a Do-Not-Disturb option in a telephone system, the method comprising:
-
receiving at least one reference word and an associated rule from a user, the Do-Not-Disturb option identifying when a user has requested not to receive telephone calls and the associated rule selectively modifying operation of the Do-Not-Disturb option, wherein the associated rule includes identifying the at least one reference word included in an incoming call while recording the incoming call in a voicemail system when the Do-Not-Disturb option is set, the identification of the at least one reference word including performing speech recognition analysis on speech included in the incoming call to obtain the at least one reference word; and storing the reference word and associated rule received from the user in the reference database for a subsequent interrogation with the reference word to identify the associated rule.
-
-
15. An apparatus to process an incoming telephone call, the apparatus comprising:
-
a telephony interface to receive the incoming call including speech; a Do-Not-Disturb identification module to identify when a Do-Not-Disturb option is set, the Do-Not-Disturb option identifying that a user has requested not to receive telephone calls; a voicemail system to record the incoming call when the Do-Not-Disturb option is set; an analysis module to identify content of the speech while recording the incoming call in the voicemail system when the Do-Not-Disturb option is set, the analysis module being configured to perform speech recognition on the speech to obtain at least one reference word that is included in the speech; a reference database; and an interrogation module to interrogate the reference database based on the content to identify an associated rule, the Do-Not-Disturb option being selectively overridden based on the associated rule, the interrogation module being configured to interrogate the reference database with the at least one reference word to identify the associated rule. - View Dependent Claims (16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27)
-
-
28. An apparatus for configuring a Do-Not-Disturb option in a telephone system, the apparatus comprising:
-
a user interface to receive at least one reference word and an associated rule from a user, the Do-Not-Disturb option identifying when a user has requested not to receive telephone calls and the associated rule selectively modifying operation of the Do-Not-Disturb option, wherein the associated rule includes identifying the at least one reference word included in an incoming call while recording the incoming call in a voicemail system when the Do-Not-Disturb option is set, the identification of the at least one reference word including performing speech recognition analysis on speech included in the incoming call to obtain the at least one reference word; and a reference database to store the reference word and associated rule received from the user in the reference database for a subsequent interrogation with the reference word to identify the associated rule.
-
-
29. A non-transitory tangible machine-readable medium embodying instructions to process an incoming telephone call, the instructions when executed by a machine causes the machine to:
-
receive the incoming call including speech; identify when a Do-Not-Disturb option is set, the Do-Not-Disturb option identifying that a user has requested not to receive telephone calls; record the incoming call in a voicemail system when the Do-Not-Disturb option is set; perform content analysis to identify content of the speech while recording the incoming call in the voicemail system when the Do-Not-Disturb option is set, the performance of the content analysis including performing speech recognition on the speech to obtain at least one reference word that is included in the speech; interrogate a reference database with the at least one reference word to identify an associated rule; selectively override the Do-Not-Disturb option based on the associated rule.
-
-
30. An apparatus to process an incoming telephone call;
- the apparatus comprising;
means for receiving the incoming call including speech; means for identifying when a Do-Not-Disturb option is set, the Do-Not-Disturb option identifying that a user has requested not to receive telephone calls; means for recording the incoming call in a voicemail system when the Do-Not-Disturb option is set; means for identifying content of the speech while recording the incoming call in the voicemail system when the Do-Not-Disturb option is set, the content-identifying means operating to perform speech recognition on the speech to obtain at least one reference word that is included in the speech; a reference database; and means for interrogating the reference database with the at least one reference word to identify an associated rule, the Do-Not-Disturb option being selectively overridden based on the associated rule.
- the apparatus comprising;
Specification