Monitoring and troubleshooting a module associated with a portable communication device

• US 8,626,149 B2
• Filed: 12/18/2007
• Issued: 01/07/2014
• Est. Priority Date: 12/18/2007
• Status: Active Grant

• Current Assignee: Qualcomm, Inc.
• Original Assignee: Qualcomm, Inc.
• Inventors: Steenstra, Jack, Hoefel, Guilherme Luiz Karnas, Chen, Liren, Taylor, Kirk S., Suta, Lucian, Zhang, Yang
• Primary Examiner(s): KELLEY, STEVEN SHAUN
• Application Number:
  US11/959,083
• Publication Number:
  US 20090156199A1
• Time in Patent Office: 2,212 Days
• Field of Search: 455/423, 455/424, 455/425, 455/556.1, 455/557, 128/903, 600/300, 600/301
• US Class Current: 455/423
• CPC Class Codes: G16H 40/40 for the management of medical equipment or devices, e.g. scheduling maintenance or upgrades
• CPC Class Codes: G16Z 99/00 Subject matter not provided for in other main groups of this subclass
• CPC Class Codes: H04M 1/0254 comprising one or a plurality of mechanically detachable modules
• CPC Class Codes: H04M 1/24 Arrangements for testing
• CPC Class Codes: H04M 1/7246 by connection of exchangeable housing parts

Abstract

Methods, apparatuses, and software to monitor, troubleshoot, or diagnose one or more specialty modules associated with a portable communication device are provided. The methods, apparatuses, and software identify the specialty module, obtain and execute procedures to monitor, test, or diagnose the specialty module. If unsatisfactory, error, defective or the like performance is identified, a solution is applied to correct the performance.

Claims

1. A method for diagnosing specialty modules connected to portable communication devices, comprising:

detecting a specialty module connected to a portable communication device, wherein the specialty module is removably connectable to the portable communication device and is a personal health module selected from a group consisting of a pulse meter, a blood glucose meter, an oxygen meter, and a cardio monitor;

identifying the specialty module connected to the portable communication device from a plurality of specialty modules adapted to be connected to the portable communication device;

obtaining a diagnostic procedure based on the specialty module identified;

executing, at the portable communication device, the obtained diagnostic procedure to diagnose the identified specialty module;

generating a report based on the executed diagnostic procedure;

first determining from the report whether the specialty module has unsatisfactory performance;

second determining if a solution to the unsatisfactory performance exists by reviewing a troubleshooting database in memory; and

if a solution exists, applying the solution.

2. The method of claim 1 wherein the second determining if a solution to the unsatisfactory performance exists comprises checking a memory of the portable communication device for the solution.

3. The method of claim 2, further comprising providing a warning when the second determining if a solution to the unsatisfactory performance determines a solution does not exist in the memory.

4. The method of claim 1, further comprising:

establishing a communication link to a server when the second determining if a solution to the unsatisfactory performance determines a solution does not exist in the memory; and

third determining if a solution to the unsatisfactory performance exists at the server.

5. The method of claim 1, wherein obtaining the diagnostic procedure comprises fetching the diagnostic procedure from a memory of portable communication device.

6. The method of claim 1, wherein obtaining diagnostic procedure comprises:

establishing a communication link to a server; and

fetching the diagnostic procedure from the server.

7. The method of claim 1, wherein the method of detecting is selected from the group consisting of:

manually inputting the specialty module using a user interface, detecting a mechanical switch, and detecting an electrical connection.

8. The method of claim 1, further comprising diagnosing performance of the portable communication device.

9. The method of claim 1, wherein if the second determining if a solution to the unsatisfactory performance determines a solution does not exist in the memory, then the method further comprises alerting a service provider.

10. A wireless device, comprising:

a portable communication device contained in a housing;

a control processor contained in the housing for controlling functions of at least the portable communication device;

a user interface connected to the control processor to allow a user to interact with at least the portable communication device;

transmit and receive circuits to provide modulation and demodulation of radio frequency signals between an antenna and the control processor;

a specialty module removably connectable to the portable communication device, wherein the specialty module is a personal health module selected from a group consisting of a pulse meter, a blood glucose meter, an oxygen meter, and a cardio monitor;

means for detecting whether the specialty module is connected;

a diagnostic unit connected to the control processor to diagnose the specialty module; and

a memory containing executable instructions, wherein the diagnostic unit accesses the memory to execute the instructions, wherein the instructions are configured to;

identify the specialty module connected to the portable communication device from a plurality of specialty modules adapted to be connected to the portable communication device;

obtain a diagnostic procedure based on the specialty module identified;

execute, at the portable communication device, the obtained diagnostic procedure;

generate a report based on the executed diagnostic procedure;

first determine from the report whether the specialty module has unsatisfactory performance;

second determine if a solution to the unsatisfactory performance exists by reviewing a troubleshooting database in memory; and

if a solution exists, apply the solution.

11. The wireless device of claim 10, wherein the means for detecting whether the specialty module is connected is selected from the group consisting of:

a mechanical switch, an electro-mechanical switch, and an electrical connection.

12. The wireless device of claim 10, wherein the transmit and receive circuits communicate with a remote diagnostic unit residing in a server remote from the wireless device.

13. The wireless device of claim 12 wherein the server remote from the wireless device comprises a general purpose computer.

14. The wireless device of claim 12, wherein the transmit and receive circuits communicate to the remote diagnostic unit through a network selected from the group of networks consisting of:

a wireless network, a PSTN network, a local area network, a wide area network, a WiFi network, a WiMax network, and a lower power radio frequency network.

15. The wireless device of claim 12 wherein the memory resides at the server.

16. The wireless device of claim 15 wherein the memory resides in the wireless device and at the server.

17. The wireless device of claim 11, wherein the removably connectable specialty module comprises one of a plurality of removably connectable specialty modules.

18. A wireless device, comprising:

a portable communication device contained in a housing;

means for controlling functions of at least the portable communication device;

means for interfacing with the means for controlling the at least the portable communication device;

means for transmitting and receiving radio frequency signals between an antenna and the control processor;

a specialty module that is a personal health module selected from a group consisting of a pulse meter, a blood glucose meter, an oxygen meter, and a cardio monitor;

means for attaching the specialty module and the portable communication device;

means for detecting whether the specialty module is connected;

means for diagnostic testing connected to the control processor to diagnose the specialty module; and

a memory containing executable instructions, wherein the diagnostic unit accesses the memory to execute the instructions, wherein the instructions are configured to;

identify the specialty module connected to the portable communication device from a plurality of specialty modules adapted to be connected to the portable communication device;

obtain a diagnostic procedure based on the specialty module identified;

execute, at the portable communication device, the obtained diagnostic procedure;

generate a report based on the executed diagnostic procedure;

first determine from the report whether the specialty module has unsatisfactory performance;

second determine if a solution to the unsatisfactory performance exists by reviewing a troubleshooting database in memory; and

if a solution exists, apply the solution.

19. The wireless device of claim 18 wherein the specialty module comprises one of a plurality of specialty modules.

20. The wireless device of claim 18 wherein the means for diagnostic testing is connected to the means for controlling through a network.

21. The wireless device of claim 20, wherein the network is a low power radio frequency network.

22. A non-transitory computer readable storage medium having stored thereon processor-executable software instructions configured to cause a processor of a portable communication device to perform operations comprising:

detecting a specialty module connected to the portable communication device, wherein the specialty module is removably connectable to the portable communication device and is a personal health module selected from a group consisting of a pulse meter, a blood glucose meter, an oxygen meter, and a cardio monitor;

identifying the specialty module from a plurality of specialty modules adapted to be connected to the portable communication device;

obtaining a diagnostic procedure based on the specialty module identified;

executing the diagnostic procedure to diagnose the identified specialty module;

generating a report based on the executed diagnostic procedure;

first determining from the report whether the specialty module has unsatisfactory performance;

second determining if a solution to the unsatisfactory performance exists by reviewing a troubleshooting database in memory; and

applying the solution if it exists.