Insurance coverage management system

• US 8,626,538 B1
• Filed: 05/14/2012
• Issued: 01/07/2014
• Est. Priority Date: 05/12/2011
• Status: Active Grant

• Current Assignee: RISK Management Technologies LLC
• Original Assignee: RISK Management Technologies LLC
• Inventors: Kilpatrick, Philip A. II, Hura, Thomas D., Luketic, Daniel A.
• Primary Examiner(s): Johnson, Gregory
• Application Number:
  US13/470,509
• Time in Patent Office: 603 Days
• Field of Search: None
• US Class Current: 705/4
• CPC Class Codes: G06Q 40/08 Insurance

Abstract

A coverage management system is described herein that enables an insurance agent and an insured party to engage in a streamlined insurance procurement process. The coverage management system facilitates generation of interactive insurance-related documents, provides mechanisms to interact with the documents, and optimizes agent-insured interaction via the insurance-related documents.

Claims

1. A coverage management system, comprising:

an interface configured to couple the coverage management system to a network;

a processor; and

a computer-readable storage medium having stored thereon computer-executable modules that, when executed by the processor, carry out operations of the coverage management system, wherein the computer-readable storage medium comprises;

a core module configured to receive a set of insurance coverage options selected by at least one of an insurance agent or a client of the insurance agent, to generate an interactive insurance document based on the set of insurance coverage options, to monitor input received on the interactive insurance document, and to associate input received on the interactive insurance document with the interactive insurance document;

a data management module configured to manage information retained on the computer-readable storage medium, wherein the information includes at least the interactive insurance document and input received on the interactive insurance document; and

a notification module configured to transmit a notification to one of the insurance agent or the client via the interface, the notification being in response to generation of the interactive insurance document or receipt of input on the interactive insurance document.

2. The coverage management system of claim 1, wherein the notification transmitted by the notification module is sent via at least one of an email, a text message, or a voice call.

3. The coverage management system of claim 1, wherein the computer-readable storage medium further comprises an integration module configured to access an agency management system, which is remote from the coverage management system.

4. The coverage management system of claim 3, wherein the integration module is further configured to import information from the agency management system into the coverage management system, wherein the information imported includes at least one of client contact information, client identification information, or client policy information.

5. The coverage management system of claim 3, wherein the integration module is further configured to publish the interactive insurance document as a static document and to export the static document representation of the interactive insurance document to the agency management system.

6. The coverage management system of claim 1, wherein the computer-readable storage medium further comprises a recommendation engine configured to generate a set of suggested insurance coverage options to at least one of the insurance agent or the client to assist in generation of the interactive insurance document.

7. The coverage management system of claim 6, wherein the recommendation engine is further configured to obtain information from a plurality of data sources external to the coverage management system to determine potential risks to which the client is exposed.

8. The coverage management system of claim 6, wherein the recommendation engine is further configured to analyze a plurality of interactive insurance documents managed by the coverage management system to determine commonly selected insurance coverage options.

9. The coverage management system of claim 1, wherein the interactive insurance document embodies each insurance coverage option, of the set of insurance coverage options utilized to generate the interactive insurance document, as an individual interactive element such that each distinct input received on the interactive document relates to a single insurance coverage option.

10. The coverage management system of claim 1, wherein the interactive insurance document embodies disjoint subsets of the set of insurance coverage options utilized to generate the interactive insurance document, as individual groups such that each distinct input received on the interactive document relates to a single group corresponding to one of said subsets of the set of insurance coverage options.

11. The coverage management system of claim 1, wherein input received on the interactive insurance document relates to one of acceptance of an insurance coverage option as included on the interactive insurance document, refusal of the insurance coverage option, or a request for additional information on the insurance coverage option.

12. The coverage management system of claim 1, wherein the interactive insurance document is at least one of an insurance proposal or a coverage review list.

13. A non-transitory computer-readable storage medium having stored thereon computer-executable instructions that, in response to execution, cause a computing device to perform operations, said operations comprising:

transmitting a first user interface, to a first user, including a plurality of insurance coverage options which are selectable by the first user;

receiving a set of insurance coverage options selected by the first user via the first user interface;

generating an interactive insurance document based on the set of insurance coverage options selected by the first user;

notifying a second user that the interactive insurance document is generated;

transmitting, to the second user upon request, a second user interface that displays the generated interactive insurance document;

recording interactions of the second user with the interactive insurance document via the second user interface; and

notifying the first user of the interactions of the second user.

14. The non-transitory computer-readable storage medium of claim 13, having stored thereon further computer-executable instructions that cause the computing device to perform generating the plurality of insurance coverage options included on the first user interface from a template.

15. A computer-implemented method, comprising:

transmitting, from a server apparatus, a list of insurance coverage options to a first user terminal associated with a first user, for display on a user interface of the first user terminal;

receiving, at the server apparatus, from the first user terminal, a set of selected insurance coverage options, wherein the set of selected insurance coverage options include one or more insurance coverage options included on the list of insurance coverage options; and

generating an interactive insurance document based on the set of selected insurance coverage options received;

notifying a second user of the generated interactive insurance document;

receiving, at the server apparatus, a request from a second user terminal to view the interactive insurance document;

transmitting, from the server apparatus to the second user terminal, the generated interactive insurance document for display on a user interface of the second user terminal;

receiving, at the server apparatus from the second user terminal, input related to the interactive insurance document obtained via the user interface of the second user terminal; and

notifying the first user of the input received.

16. The computer-implemented method of claim 15, further comprising:

receiving, at the server apparatus from the first user terminal, information related to the second user; and

generating, at the server apparatus, the list of insurance coverage options transmitted to the first user terminal based on a template selected according to the information related to the second user.