Automatic restitution of transaction fees, punishment of non-paying bidders, and management of appeals
First Claim
Patent Images
1. A method comprising:
- receiving a complaint over a network from a first party to a transaction, the complaint being associated to the transaction, and the first party being obligated to pay a transaction fee relating to the transaction;
responsive to receipt of the complaint, determining by a computer that the complaint includes a reason to provide restitution of the transaction fee, the reason including at least one of;
the transaction being cancelled upon mutual agreement between the first party and a second party to the transaction,the first party issuing a refund to the second party, andthe first party receiving a payment of a first amount that is less than a second amount originally agreed upon by the first party and the second party;
sending a request, responsive to the first party indicating the reason, over the network to the second party to the transaction, the request requesting a notification specifying that the complaint is fraudulent from the second party; and
providing restitution of the transaction fee to the first party based on the notification specifying that the complaint is fraudulent not being received from the second party.
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Abstract
A method and system for resolving disputes between parties involved in a network-based transaction is described. One aspect of the present invention seeks to automatically facilitate the restitution of value to parties of the transaction, for example, facilitated by a network-based commerce platform or involving a network-based payment service, where a dispute has arisen with respect to the transaction.
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Citations
12 Claims
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1. A method comprising:
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receiving a complaint over a network from a first party to a transaction, the complaint being associated to the transaction, and the first party being obligated to pay a transaction fee relating to the transaction; responsive to receipt of the complaint, determining by a computer that the complaint includes a reason to provide restitution of the transaction fee, the reason including at least one of; the transaction being cancelled upon mutual agreement between the first party and a second party to the transaction, the first party issuing a refund to the second party, and the first party receiving a payment of a first amount that is less than a second amount originally agreed upon by the first party and the second party; sending a request, responsive to the first party indicating the reason, over the network to the second party to the transaction, the request requesting a notification specifying that the complaint is fraudulent from the second party; and providing restitution of the transaction fee to the first party based on the notification specifying that the complaint is fraudulent not being received from the second party. - View Dependent Claims (2)
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3. A method for resolving disputes in a network-based facility, the method comprising:
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receiving a complaint over a network from a first party to a transaction, the complaint relating to the transaction; responsive to receipt of the complaint, determining by a computer that the complaint includes a reason to increment a warning counter associated with a second party to the transaction, the reason including at least one of; the second party failing to pay for an item involved in the transaction, the second party providing a fraudulent check to pay for the item, and the second party falsely claiming the item was not received; sending a request, based on the first party indicating the reason, to the second party requesting that the second party resolve the complaint with the first party or specify that the complaint is fraudulent; incrementing the warning counter based on the second party not resolving the complaint with the first party or specifying that the complaint is fraudulent; and suspending the second party from participating in the network-based facility based on the warning counter reaching or exceeding a threshold. - View Dependent Claims (4)
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5. A non-transitory machine-readable storage medium embodying a set of instructions that, when executed by a processor, causes the processor to perform a method for resolving disputes in a network-based facility, the method comprising:
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receiving a complaint over a network from a first party to a transaction, the complaint being associated to the transaction, and the first party being obligated to pay a transaction fee relating to the transaction; responsive to receipt of the complaint, determining by a computer that the complaint includes a reason to provide restitution of the transaction fee, the reason including at least one of; the transaction being cancelled upon mutual agreement between the first party and a second party to the transaction, the first party issuing a refund to the second party, and the first party receiving a payment of a first amount that is less than a second amount originally agreed upon by the first party and the second party; sending a request, responsive to the first party indicating the reason, over the network to the second party to the transaction, the request requesting a notification specifying that the complaint is fraudulent from the second party; and providing restitution of the transaction fee to the first party based on the notification specifying that the complaint is fraudulent not being received from the second party. - View Dependent Claims (6)
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7. A non-transitory machine-readable storage medium embodying a set of instructions that, when executed by a processor, causes the processor to perform a method for resolving disputes in a network-based facility, the method comprising:
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receiving a complaint over a network from a first party to a transaction, the complaint relating to the transaction; responsive to receipt of the complaint, determining by a computer that the complaint includes a reason to increment a warning counter associated with a second party to the transaction, the reason including at least one of; the second party failing to pay for an item involved in the transaction, the second party providing a fraudulent check to pay for the item, and the second party falsely claiming the item was not received; sending a request, when the first party indicates the reason, to the second party requesting that the second party resolve the complaint with the first party or specify that the complaint is fraudulent; incrementing the warning counter based on the second party not resolving the complaint with the first party or specifying that the complaint is fraudulent; and suspending the second party from participating in the network-based facility based on the warning counter reaching or exceeding a threshold. - View Dependent Claims (8)
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9. A system for resolving disputes in a network-based facility, the system comprising:
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means for receiving a complaint over a network from a first party to a transaction, the complaint being associated to the transaction, and the first party being obligated to pay a transaction fee relating to the transaction; means for determining, responsive to receipt of the complaint, that the complaint includes a reason to provide restitution of the transaction fee, the reason including at least one of; the transaction being cancelled upon mutual agreement between the first party and a second party to the transaction, the first party issuing a refund to the second party, and the first party receiving a payment of a first amount that is less than a second amount originally agreed upon by the first party and the second party; means for sending a request, responsive to the first party indicating the reason, over the network to the second party to the transaction, the request requesting a notification specifying that the complaint is fraudulent from the second party; and means for providing restitution of the transaction fee to the first party based on the notification specifying that the complaint is fraudulent not being received from the second party. - View Dependent Claims (10)
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11. A system for resolving disputes in a network-based facility, the system comprising:
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means for receiving a complaint over a network from it first party to a transaction, the complaint relating to the transaction; means for determining, responsive to receipt of the complaint, that the complaint includes a reason to increment a warning counter associated with a second party to the transaction, the reason including at least one of; the second party falling to pay for an item involved in the transaction, the second party providing a fraudulent check to pay for the item, and the second party falsely claiming the item was not received; means for sending a request, based on the first party indicating the reason, to the second party requesting that the second party resolve the complaint with the first party or specify that the complaint is fraudulent; means for incrementing the warning counter based on the second party not resolving the complaint with the first party or specifying that the complaint is fraudulent; and means for suspending the second party from participating in the network-based facility based on the warning counter reaching or exceeding a threshold. - View Dependent Claims (12)
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Specification