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Assisted shopping

  • US 8,630,851 B1
  • Filed: 06/29/2011
  • Issued: 01/14/2014
  • Est. Priority Date: 06/29/2011
  • Status: Active Grant
First Claim
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1. A non-transitory computer-readable medium embodying a program executable in a client device, the program comprising:

  • code that captures a speech input from a microphone associated with a client device;

    code that transcribes the speech input to text;

    code that initiates a voice session with at least one computing device associated with a customer service agent;

    code that initiates a data session contemporaneously with the voice session with the at least one computing device;

    code that determines a state associated with at least one proximity sensor of the client device, the state corresponding to a proximity of the client device to an ear of a user;

    code that communicates the state to the at least one computing device;

    code that removes at least one extraneous term that is not related to at least one product in a product catalog from the text;

    code that transmits the text to the at least one computing device; and

    code that receives at least one search result relevant to the text, the at least one search result being at least one product in the product catalog.

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