Customer premises call handling

• US 8,634,331 B2
• Filed: 01/25/2008
• Issued: 01/21/2014
• Est. Priority Date: 01/25/2008
• Status: Active Grant

• Current Assignee: BCE Incorporated
• Original Assignee: BCE Incorporated
• Inventors: Freeman, Karen, Macphie, David Robert, Sheppard, Nasahn Adam, Short, Jason Edward, Georgiev, Stephan
• Primary Examiner(s): Rutkowski, Jeffrey M
• Application Number:
  US12/020,047
• Publication Number:
  US 20090190742A1
• Time in Patent Office: 2,188 Days
• Field of Search: None
• US Class Current: 370/260
• CPC Class Codes: H04L 51/10 Multimedia information
• CPC Class Codes: H04L 51/42 Mailbox-related aspects, e.g. synchronisation of mailboxes
• CPC Class Codes: H04M 2201/52 Telephonic communication in combination with fax communication
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 3/02 Calling substations, e.g. by ringing selective calling H04Q
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42187 Lines and connections with preferential service
• CPC Class Codes: H04M 3/4288 Notifying a called subscriber of an incoming call during an ongoing call, e.g. Call Waiting
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/46 Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
• CPC Class Codes: H04M 3/465 Arrangements for simultaneously calling a number of substations until an answer is obtained
• CPC Class Codes: H04M 3/533 Voice mail systems

Abstract

A computer readable storage medium holding a program element for execution by a processor for processing voice calls. The program element comprises an input interface to receive at a customer premises a signal carrying a call request indicative of an incoming voice call, wherein the call request includes a call destination identifier. Also present, a processing element at a customer premises coupled to the input interface. The processing element processes the call destination data to distinguish the call destination identifier from other call destination identifiers that the signal can carry. The processing element also processes the call request to select a handset to which the incoming call is to be linked on the basis of the call destination identifier and links the voice call to the handset. Also provided are a telephone system and method and a telephone system and method involving forwarding calls to voice mail services.

Claims

1. A method for processing voice calls directed to a connection leading to a customer premises, the method comprising:

a) receiving at the customer premises a signal over the connection carrying a call request indicative of an incoming voice call, wherein the call request includes call destination data conveying a call destination identifier;

b) distinguishing an intended recipient of the voice call from among a plurality of recipients susceptible to receive a voice call over the connection at least in part based on information contained in the call destination data;

c) causing the voice call to be forwarded to a single voice mail box that is common to the plurality of recipients, the single voice mail box having a plurality of voice prompts, each of the voice prompts being associated with a respective one of the plurality of recipients; and

d) playing one voice prompt of the plurality of voice prompts associated with the single voice mail box, wherein the one voice prompt that is played is determined based on the call destination data included in the call request.

2. A method as defined in claim 1, wherein the connection is a packet based connection for carrying packet based call requests indicative of incoming packet based voice calls.

3. A method as defined in claim 2, wherein the incoming packet based voice call is a VoIP call.

4. A method as defined in claim 1, wherein the call destination identifier includes a telephone number.

5. A method as defined in claim 1, wherein the call destination identifier includes an e-mail address.

6. A method as defined in claim 1, wherein the call destination identifier includes an IP address.

7. A telephone system, comprising:

a) a set of handsets at a customer premises;

b) a base station at a customer premises having;

i) an input for connection to a connection leading to a customer premises, wherein the connection is capable of carrying voice calls; and

ii) an input interface to receive a signal over the connection carrying a call request indicative of an incoming voice call, wherein the call request includes call destination data conveying a call destination identifier;

c) a voice mail box that is common to a plurality of recipients; and

d) a processing element at a customer premises coupled to the input interface for;

i) distinguishing an intended recipient of the voice call from among a plurality of recipients susceptible to receiving a voice call over the connection at least in part based on information contained in the call destination data;

ii) forwarding the incoming voice call to a single voice mail box that is common to the plurality of recipients, the single voice mail box having a plurality of voice prompts, each of the voice prompts being associated with a respective one of the plurality of recipients; and

iii) playing one voice prompt of the plurality of voice prompts associated with the single voice mail box, wherein the one voice prompt that is played is determined based on the call destination data included in the call request.

8. A telephony system as defined in claim 7, wherein the connection is a packet based connection for carrying packet based call requests indicative of incoming packet based voice calls.

9. A telephony system as defined in claim 7, wherein:

d) the voice call is conveyed over the connection according to a first signal format;

e) the voice call is conveyed to the selected voice mail service according to a second signal format; and

f) the processing element further for performing translation of the voice call from the first format to the second format.

10. A telephone system as defined in claim 7, wherein the processing element is located in the base station.

11. A telephone system as defined in claim 7, wherein the voice mail services are located in the base station.

12. A telephone system as defined in claim 8, wherein the incoming packet based voice call is a VoIP call.

13. A telephone system as defined in claim 7, wherein the call destination identifier includes a telephone number.

14. A telephone system as defined in claim 7, wherein the call destination identifier includes an e-mail address.

15. A telephone system as defined in claim 7, wherein the call destination identifier includes an IP address.

16. A telephone system as defined in claim 7, wherein the voice mail services are associated with respective voice mail prompts inviting an originator of a voice call to leave a voice mail message, the forwarding including playing to the originator of the incoming voice call a voice mail prompt associated with the voice mail service selected among the set of voice mail services.