Voice response unit shortcutting
First Claim
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1. A system for providing voice response unit (VRU) shortcuts, comprising:
- a data mapping system that maps call specific information input by a user and user information pre-stored in a database to a VRU map associated with a targeted VRU;
a VRU interface system that initiates a call with the targeted VRU and navigates the targeted VRU to an option associated with a user goal input by the user; and
a VRU map display that displays the VRU map and displays to the user progress of the navigation of the targeted VRU during the call on the displayed VRU map as the targeted VRU is navigated.
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Abstract
Call specific information input by a user and user information pre-stored in a database are mapped to a voice response unit (VRU) map associated with a targeted VRU. A call with the targeted VRU is initiated and the targeted VRU is navigated to an option associated with a user goal input by the user. The VRU map is displayed and progress of the navigation of the targeted VRU is displayed to the user during the call on the displayed VRU map as the VRU is navigated.
77 Citations
21 Claims
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1. A system for providing voice response unit (VRU) shortcuts, comprising:
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a data mapping system that maps call specific information input by a user and user information pre-stored in a database to a VRU map associated with a targeted VRU; a VRU interface system that initiates a call with the targeted VRU and navigates the targeted VRU to an option associated with a user goal input by the user; and a VRU map display that displays the VRU map and displays to the user progress of the navigation of the targeted VRU during the call on the displayed VRU map as the targeted VRU is navigated. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A computer program product for providing voice response unit (VRU) shortcuts, comprising:
a computer readable storage medium having computer readable program code embodied therewith, where the computer readable program code when executed on a computer causes the computer to; map call specific information input by a user and user information pre-stored in a database to a VRU map associated with a targeted VRU; initiate a call with the targeted VRU and navigate the targeted VRU to an option associated with a user goal input by the user; and display the VRU map and display to the user progress of the navigation of the targeted VRU during the call on the displayed VRU map as the targeted VRU is navigated. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A method for providing voice response unit (VRU) shortcuts, comprising:
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mapping call specific information input by a user and user information pre-stored in a database to a VRU map associated with a targeted VRU; initiating a call with the targeted VRU and navigating the targeted VRU to an option associated with a user goal input by the user; and displaying the VRU map and displaying to the user progress of the navigation of the targeted VRU on the displayed VRU map during the call as the targeted VRU is navigated. - View Dependent Claims (16, 17, 18, 19, 20, 21)
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Specification