Automatic escalation/degradation of notifications of repetitive calls

• US 8,634,877 B2
• Filed: 04/09/2012
• Issued: 01/21/2014
• Est. Priority Date: 04/09/2012
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Delco, Fallon M., Johnson, Donna L., Mangalur, Manjunath N., Singletary, Brian L.
• Primary Examiner(s): TRAN, PABLO N
• Application Number:
  US13/441,964
• Publication Number:
  US 20130267280A1
• Time in Patent Office: 652 Days
• Field of Search: 455/567, 455/412.1, 455/412.2, 455/415, 455/417, 455/566, 455/550.1, 455/575.1, 455/90.3
• US Class Current: 455/567
• CPC Class Codes: H04W 4/20 Services signaling; Auxiliary data signalling, i.e. transmitting data via a non-traffic channel
• CPC Class Codes: H04W 4/50 Service provisioning or reconfiguring

Abstract

Mechanisms for modifying a notification mode for notifying a user of an incoming communication is provided. In a first communication device, an incoming communication from a second communication device is received. A total number of received incoming communications from the second communication device within a predetermined period of time is determined and compared to a first threshold. In response to the total number of received incoming communications from the second communication device within the predetermined period of time meeting or exceeding the first predetermined threshold, a notification mode of the first communication device is modified to be different from a current default notification mode of the first communication device for incoming communications from the second communication device. A notification of the incoming communication from the second communication device is generated using the modified notification mode of the first communication device.

Claims

1. A method, in a communication device comprising a processor and a memory, for modifying a notification mode for notifying a user of an incoming communication, comprising:

receiving, in a first communication device, the incoming communication from a second communication device;

determining whether a total number of received incoming communications from the second communication device within a predetermined period of time meets or exceeds a first predetermined threshold;

modifying, in response to the total number of received incoming communications from the second communication device within the predetermined period of time meeting or exceeding the first predetermined threshold, the notification mode of the first communication device to be different from a current notification mode of the first communication device for incoming communications from the second communication device, to thereby generate a modified notification mode, wherein modifying the notification mode of the first communication device to be different from the current notification mode of the first communication device for incoming communications from the second communication device, to thereby generate the modified notification mode comprises;

determining whether to escalate or degrade the notification mode of the first communication device, wherein determining whether to escalate or degrade the notification mode of the first communication device comprises;

analyzing a historical data structure that stores a history of whether received incoming communications from the second communication device have been accepted or rejected by a user of the first communication device; and

determining whether to escalate or degrade the notification mode of the first communication device based on results of the analysis of the history data structure, wherein;

in response to the results of the analysis indicating that the user of the first communication device tends to reject received incoming communications from the second communication device, the determination whether to escalate or degrade the notification mode is a determination to degrade the notification mode, and

in response to the results of the analysis indicating that the user of the first communication device tends to accept received incoming communications from the second communication device, the determination whether to escalate or degrade the notification mode is a determination to escalate the notification mode; and

escalating or degrading the notification mode of the first communication device based on results of the determination as to whether to escalate or degrade the notification mode of the first communication device; and

outputting a notification of the incoming communication from the second communication device using the modified notification mode of the first communication device.

2. The method of claim 1, wherein the first communication device is a mobile telephone and wherein the received incoming communication is a telephone call.

3. The method of claim 1, wherein modifying the notification mode of the first communication device comprises modifying the notification mode to be more likely to be perceived by the user of the first communication device.

4. The method of claim 1, wherein modifying the notification mode of the first communication device comprises modifying the notification mode to be less likely to be perceived by the user of the first communication device.

5. The method of claim 1, wherein modifying the notification mode of the first communication device comprises modifying the notification mode to change the notification mode from a silent mode to at least one of a vibration mode, an audible mode, or a visual mode of notification.

6. The method of claim 1, wherein determining whether the total number of received incoming communications from the second communication device within the predetermined period of time meets or exceeds the first predetermined threshold, comprises:

maintaining, in either the first communication device or a separate data processing device, a call log that stores log information about communications received by the first communication device; and

analyzing the log information in the call log to determine whether a total number of received incoming communications from a same source communication device within the predetermined period of time meets or exceeds the first predetermined threshold.

7. The method of claim 1, wherein, in response to the total number of received incoming communications from the second communication device within the predetermined period of time meeting or exceeding the first predetermined threshold, the method further comprises:

monitoring subsequent received incoming communications from the second communication device to determine a second total number of subsequent received incoming communications from the second communication device within a second predetermined period of time;

determining whether the second total number of subsequent received incoming communications from the second communication device within the second predetermined period of time meets or exceeds a second threshold; and

modifying the modified notification mode to be a second modified notification mode in response to determining that the second total number of subsequent received incoming communications from the second communication device within the second predetermined period of time meets or exceeds the second threshold.

8. The method of claim 1, wherein determining whether the total number of received incoming communications from the second communication device within the predetermined period of time meets or exceeds the first predetermined threshold, comprises:

maintaining a data structure that stores, for a plurality of second communication devices, a corresponding predetermined threshold and a predetermined period of time, wherein each second communication device in the plurality of second communication devices has at least one of a different predetermined threshold or a different predetermined period of time from other second communication devices in the plurality of second communication devices; and

retrieving the predetermined period of time and the first predetermined threshold from the data structure based on an identification of the second communication device from which the received incoming communication is received.

9. The method of claim 1, wherein received incoming calls from other third communication devices utilize the current notification mode of the first communication device and only received incoming calls from the second communication device utilize the modified notification mode of the first communication device.

10. A computer program product comprising a computer readable storage medium having a computer readable program stored therein, wherein the computer readable program, when executed on a computing device, causes the computing device to:

receive, in a first communication device, an incoming communication from a second communication device;

determine whether a total number of received incoming communications from the second communication device within a predetermined period of time meets or exceeds a first predetermined threshold;

modify, in response to the total number of received incoming communications from the second communication device within the predetermined period of time meeting or exceeding the first predetermined threshold, a notification mode of the first communication device to be different from a current notification mode of the first communication device for incoming communications from the second communication device, to thereby generate a modified notification mode, wherein the computer readable program causes the computing device to modify the notification mode of the first communication device to be different from the current notification mode of the first communication device for incoming communications from the second communication device, to thereby generate the modified notification mode by;

determining whether to escalate or degrade the notification mode of the first communication device, wherein determining whether to escalate or degrade the notification mode of the first communication device comprises;

analyzing a historical data structure that stores a history of whether received incoming communications from the second communication device have been accepted or rejected a user of the first communication device; and

determining whether to escalate or degrade the notification mode of the first communication device based on results of the analysis of the history data structure, wherein;

in response to the results of the analysis indicating that the user of the first communication device tends to reject received incoming communications from the second communication device, the determination whether to escalate or degrade the notification mode is a determination to degrade the notification mode, and

in response to the results of the analysis indicating that the user of the first communication device tends to acct received incoming communications from the second communication device, the determination whether to escalate or degrade the notification mode is a determination to escalate the notification mode; and

escalating or degrading the notification mode of the first communication device based on results of the determination as to whether to escalate or degrade the notification mode of the first communication device; and

output a notification of the incoming communication from the second communication device using the modified notification mode of the first communication device.

11. The computer program product of claim 10, wherein the first communication device is a mobile telephone and wherein the received incoming communication is a telephone call.

12. The computer program product of claim 10, wherein the computer readable program causes the computing device to modify the notification mode of the first communication device by modifying the notification mode to be more likely to be perceived by the user of the first communication device.

13. The computer program product of claim 10, wherein the computer readable program causes the computing device to modify the notification mode of the first communication device by modifying the notification mode to be less likely to be perceived by the user of the first communication device.

14. The computer program product of claim 10, wherein the computer readable program causes the computing device to modify the notification mode of the first communication device by modifying the notification mode to change the notification mode from a silent mode to at least one of a vibration mode, an audible mode, or a visual mode of notification.

15. The computer program product of claim 10, wherein the computer readable program causes the computing device to determine whether the total number of received incoming communications from the second communication device within the predetermined period of time meets or exceeds the first predetermined threshold, by:

maintaining, in either the first communication device or a separate data processing device, a call log that stores log information about communications received by the first communication device; and

analyzing the log information in the call log to determine whether a total number of received incoming communications from a same source communication device within the predetermined period of time meets or exceeds the first predetermined threshold.

16. The computer program product of claim 10, wherein, in response to the total number of received incoming communications from the second communication device within the predetermined period of time meeting or exceeding the first predetermined threshold, the computer program product further causes the computing device to:

monitor subsequent received incoming communications from the second communication device to determine a second total number of subsequent received incoming communications from the second communication device within a second predetermined period of time;

determine whether the second total number of subsequent received incoming communications from the second communication device within the second predetermined period of time meets or exceeds a second threshold; and

modify the modified notification mode to be a second modified notification mode in response to determining that the second total number of subsequent received incoming communications from the second communication device within the second predetermined period of time meets or exceeds the second threshold.

17. The computer program product of claim 10, wherein the computer readable program causes the computing device to determine whether the total number of received incoming communications from the second communication device within the predetermined period of time meets or exceeds the first predetermined threshold, by:

maintaining a data structure that stores, for a plurality of second communication devices, a corresponding predetermined threshold and a predetermined period of time, wherein each second communication device in the plurality of second communication devices has at least one of a different predetermined threshold or a different predetermined period of time from other second communication devices in the plurality of second communication devices; and

retrieving the predetermined period of time and the first predetermined threshold from the data structure based on an identification of the second communication device from which the received incoming communication is received.

18. The computer program product of claim 10, wherein received incoming calls from other third communication devices utilize the current notification mode of the first communication device and only received incoming calls from the second communication device utilize the modified notification mode of the first communication device.

19. A receiver communication device, comprising:

a processor; and

a memory coupled to the processor, wherein the memory comprises instructions which, when executed by the processor, cause the processor to;

receive an incoming communication from a sender communication device;

determine whether a total number of received incoming communications from the sender communication device within a predetermined period of time meets or exceeds a first predetermined threshold;

modify, in response to the total number of received incoming communications from the sender communication device within the predetermined period of time meeting or exceeding the first predetermined threshold, a notification mode of the receiver communication device to be different from a current notification mode of the receiver communication device for incoming communications from the sender communication device, to thereby generate a modified notification mode, wherein the instructions cause the processor to modify the notification mode of the first communication device to be different from the current notification mode of the first communication device for incoming communications from the second communication device, to thereby generate the modified notification mode by;

determining whether to escalate or degrade the notification mode of the first communication device, wherein determining whether to escalate or degrade the notification mode of the first communication device comprises;

analyzing a historical data structure that stores a history of whether received incoming communications from the second communication device have been accepted or rejected by a user of the first communication device; and

determining whether to escalate or degrade the notification mode of the first communication device based on results of the analysis of the history data structure, wherein;

in response to the results of the analysis indicating that the user of the first communication device tends to reject received incoming communications from the second communication device, the determination whether to escalate or degrade the notification mode is a determination to degrade the notification mode, and

in response to the results of the analysis indicating that the user of the first communication device tends to accept received incoming communications from the second communication device, the determination whether to escalate or degrade the notification mode is a determination to escalate the notification mode; and

escalating or degrading the notification mode of the first communication device based on results of the determination as to whether to escalate or degrade the notification mode of the first communication device; and

output a notification of the incoming communication from the sender communication device using the modified notification mode of the receiver communication device.

20. The receiver communication device of claim 19, wherein the receiver communication device is a mobile telephone and wherein the received incoming communication is a telephone call.

21. The receiver communication device of claim 19, wherein the computer readable program causes the computing device to modify the notification mode of the receiver communication device by at least one of:

modifying the notification mode to be more likely to be perceived by the user of the receiver communication device;

or

modifying the notification mode to be less likely to be perceived by the user of the receiver communication device.

22. The receiver communication device of claim 19, wherein the instructions cause the processor to modify the notification mode of the first communication device by modifying the notification mode to change the notification mode from a silent mode to at least one of a vibration mode, an audible mode, or a visual mode of notification.

23. The receiver communication device of claim 19, wherein the instructions cause the processor to determine whether the total number of received incoming communications from the second communication device within the predetermined period of time meets or exceeds the first predetermined threshold, by:

maintaining, in either the first communication device or a separate data processing device, a call log that stores log information about communications received by the first communication device; and

analyzing the log information in the call log to determine whether a total number of received incoming communications from a same source communication device within the predetermined period of time meets or exceeds the first predetermined threshold.

24. The receiver communication device of claim 19, wherein, in response to the total number of received incoming communications from the second communication device within the predetermined period of time meeting or exceeding the first predetermined threshold, the instructions further cause the processor to:

monitor subsequent received incoming communications from the second communication device to determine a second total number of subsequent received incoming communications from the second communication device within a second predetermined period of time;

determine whether the second total number of subsequent received incoming communications from the second communication device within the second predetermined period of time meets or exceeds a second threshold; and

modify the modified notification mode to be a second modified notification mode in response to determining that the second total number of subsequent received incoming communications from the second communication device within the second predetermined period of time meets or exceeds the second threshold.

25. The receiver communication device of claim 19, wherein the instructions cause the processor to determine whether the total number of received incoming communications from the second communication device within the predetermined period of time meets or exceeds the first predetermined threshold, by:

maintaining a data structure that stores, for a plurality of second communication devices, a corresponding predetermined threshold and a predetermined period of time, wherein each second communication device in the plurality of second communication devices has at least one of a different predetermined threshold or a different predetermined period of time from other second communication devices in the plurality of second communication devices; and

retrieving the predetermined period of time and the first predetermined threshold from the data structure based on an identification of the second communication device from which the received incoming communication is received.