Establishing and recovering context related to an on-going sequence of communications

• US 8,635,279 B2
• Filed: 04/02/2008
• Issued: 01/21/2014
• Est. Priority Date: 04/02/2008
• Status: Active Grant

• Current Assignee: Intuit, Inc.
• Original Assignee: Intuit, Inc.
• Inventors: Cassanego, Dante, Power, Michael J., Zarmer, Craig L.
• Primary Examiner(s): Backer, Firmin
• Assistant Examiner(s): EDWARDS, JAMES A
• Application Number:
  US12/061,009
• Publication Number:
  US 20090252314A1
• Time in Patent Office: 2,120 Days
• Field of Search: 709/205
• US Class Current: 709/205
• CPC Class Codes: H04M 2203/654 Pre, in or post-call message
• CPC Class Codes: H04M 3/42025 Calling or Called party identification service

Abstract

Apparatus, methods, and computer program products are disclosed that teach methods for establishing context of a subsequent electronic real-time communication. One method detects a connection attempt that is initiated by an instigator-identifiable for a subsequent electronic real-time communication that is directed to a target-identifiable. The instigator-identifiable is associated with a first identification characteristic and the target-identifiable is associated with a second identification characteristic. This method subsequently retrieves a reminder reference that is responsive to the first identification characteristic and the second identification characteristic and presents the reminder reference to the target-identifiable. The method also establishes the subsequent electronic real-time communication between the instigator-identifiable and the target-identifiable. The disclosed technology also includes apparatus that perform the methods and program products that contain computer instructions that cause a computer to perform the methods when the computer executes the instructions.

Claims

1. A computer controlled method for establishing context of an electronic real-time voice communication, said method comprising:

detecting an event in a first electronic real-time voice communication between a calling party and a called party;

querying the called party to determine if a reminder reference will be created as public or private;

receiving a response to the query from the called party;

if the response to the query indicates that a public reminder reference will be created, creating the reminder reference without placing the calling party on hold;

if the response to the query indicates that a private reminder reference will be created;

placing the calling party on hold,

creating the reminder reference responsive to the event in the first electronic real-time voice communication, and

releasing the calling party from hold;

storing the reminder reference for subsequent retrieval;

detecting a subsequent connection attempt initiated by the calling party to the called party for a second electronic real-time voice communication;

retrieving the reminder reference associated with the first electronic real-time voice communication;

audibly presenting the reminder reference to the called party; and

responsive to the reminder reference being presented, establishing the second electronic real-time voice communication between the calling party and the called party.

2. A non-transitory computer-readable storage medium storing instructions that when executed by a computer cause the computer to perform a method for establishing context of an electronic real-time voice communication, said method comprising:

detecting an event in a first electronic real-time voice communication between a calling party and a called party;

querying the called party to determine if a reminder reference will be created as public or private;

receiving a response to the query from the called party;

if the response to the query indicates that a public reminder reference will be created, creating the reminder reference without placing the calling party on hold;

if the response to the query indicates that a private reminder reference will be created;

placing the calling party on hold,

creating the reminder reference responsive to the event in the first electronic real-time voice communication, and

releasing the calling party from hold;

storing the reminder reference for subsequent retrieval;

detecting a subsequent connection attempt initiated by the calling party to the called party for a second electronic real-time voice communication;

retrieving the reminder reference associated with the first electronic real-time voice communication;

audibly presenting the reminder reference to the called party; and

responsive to the reminder reference being presented, establishing the second electronic real-time voice communication between the calling party and the called party.

3. An apparatus, comprising:

a processor; and

a non-transitory computer-readable storage medium storing instructions that, when executed by the processor, cause the apparatus to perform a method for establishing context of an electronic real-time voice communication, said method comprising;

detecting an event in a first electronic real-time voice communication between a calling party and a called party;

querying the called party to determine if a reminder reference will be created as public or private;

receiving a response to the query from the called party;

if the response to the query indicates that a public reminder reference will be created, creating the reminder reference without placing the calling party on hold;

if the response to the query indicates that a private reminder reference will be created;

placing the calling party on hold,

creating the reminder reference responsive to the event in the first electronic real-time voice communication, and

releasing the calling party from hold;

storing the reminder reference for subsequent retrieval;

detecting a subsequent connection attempt initiated by the calling party to the called party for a second electronic real-time voice communication;

retrieving the reminder reference associated with the first electronic real-time voice communication;

audibly presenting the reminder reference to the called party; and

responsive to the reminder reference being presented, establishing the second electronic real-time voice communication between the calling party and the called party.