Communication routing
First Claim
Patent Images
1. A method for routing a first communication to an individual, the method comprising:
- receiving, by a location tracking server, access control information from an access control server, wherein the access control information comprises a user ID and a location ID;
converting, by the location tracking server, the access control information into location tracking information including an identity of the individual and a current location of the individual, the converting including converting the user ID into the identity of an individual and the location ID into the current location of the individual;
making, by the location tracking server, the location tracking information available to one or more other entities including a communication server operative to route the first communication received for the individual at a first device to a second device at the current location of the individual based on, at least in part, the location tracking information, wherein the communication server includes an instant messaging server; and
updating the communication server to reflect the current location of the individual and a telephone number of a telephone closest to the individual, including updating a status of an instant messaging client with the current location of the individual and an icon configured to initiate a call to the telephone number of the telephone closest to the individual when the icon is activated.
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Accused Products
Abstract
Disclosed a method for routing communication for an individual. The method involves the steps receiving access control information system for the individual to identify the location of the individual. A communication server, such as a soft phone system or and instant messaging client, is updated according to the current location of the individual. In this way the communication server may be configured to route communication to the current location of the individual. Alternatively, the current location of the individual may be displayed in a client device of the communication server, such as a telephone handset or Instant Messaging Client.
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Citations
18 Claims
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1. A method for routing a first communication to an individual, the method comprising:
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receiving, by a location tracking server, access control information from an access control server, wherein the access control information comprises a user ID and a location ID; converting, by the location tracking server, the access control information into location tracking information including an identity of the individual and a current location of the individual, the converting including converting the user ID into the identity of an individual and the location ID into the current location of the individual; making, by the location tracking server, the location tracking information available to one or more other entities including a communication server operative to route the first communication received for the individual at a first device to a second device at the current location of the individual based on, at least in part, the location tracking information, wherein the communication server includes an instant messaging server; and updating the communication server to reflect the current location of the individual and a telephone number of a telephone closest to the individual, including updating a status of an instant messaging client with the current location of the individual and an icon configured to initiate a call to the telephone number of the telephone closest to the individual when the icon is activated. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A computing system for routing a first communication to an individual, the systems comprising:
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a processor; a memory module coupled with the processor; a first software module executable by the processor and the memory module, wherein the first software module is configured to receive access control information from an access control server, wherein the access control information comprises a user ID and a location ID; a second software module executable by the processor and the memory module, wherein the second software module is configured to convert the access control information into location tracking information including an identity of the individual and a current location of the individual, the converting including converting the user ID into the identity of the individual and the location ID into the current location of the individual; a third software module executable by the processor and the memory module, wherein the third software module is configured to make the location tracking information available to one or more other entities including a communication server operative to route the first communication received for the individual at a first device to a second device at the current location of the individual based on, at least in part, the location tracking information, wherein the communication server includes an instant messaging server; and a fourth software module executable by the processor and the memory module, wherein the fourth software module is configured to update the communication server to reflect the current location of the individual and a telephone number of a telephone closest to the individual, including updating a status of an instant messaging client with the current location of the individual and an icon configured to initiate a call to the telephone number of the telephone closest to the individual when the icon is activated. - View Dependent Claims (12, 13, 14, 15)
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16. A computer program product for routing a first communication to an individual, the computer program product comprising a non-transitory computer usable medium having computer usable program code embodied therewith, the computer usable program code comprising computer usable program code configured to:
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receive access control information from an access control server, wherein the access control information comprises a user ID and a location ID; convert the access control information into location tracking information including an identity of the individual and a current location of the individual, the converting including converting the user ID into the identity of the individual and the location ID into the current location of the individual; make the location tracking information available to one or more other entities including a communication server operative to route the first communication received for the individual at a first device to a second device at the current location of the individual based on, at least in part, the location tracking information, wherein the communication server includes an instant messaging server; and update the communication server to reflect the current location of the individual and a telephone number of a telephone closest to the individual, including updating a status of an instant messaging client with the current location of the individual and an icon configured to initiate a call to the telephone number of the telephone closest to the individual when the icon is activated. - View Dependent Claims (17)
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18. A computer program product residing on a non-transitory computer readable medium having a plurality of instructions stored thereon, which when executed by a processor, cause the processor to perform operations comprising:
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receiving, by a location tracking server, access control information from an access control server, wherein the access control information comprises a user ID and a location ID; converting, by the location tracking server, the access control information into location tracking information including an identity of an individual and a current location of the individual, the converting including converting the user ID into the identity of the individual and the location ID into the location of the individual; making, by the location tracking server, the location tracking information available to one or more other entities including a communication server operative to route a first communication received for the individual at a first device to a second device at the current location of the individual based on, at least in part, the location tracking information, wherein the communication server includes an instant messaging server; and updating the communication server to reflect the current location of the individual and a telephone number of a telephone closest to the individual, including updating a status of an instant messaging client with the current location of the individual and an icon configured to initiate a call to the telephone number of the telephone closest to the individual when the icon is activated.
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Specification