Contextual conversation processing in telecommunication applications

• US 8,638,908 B2
• Filed: 11/28/2011
• Issued: 01/28/2014
• Est. Priority Date: 02/28/2008
• Status: Active Grant

• Current Assignee: Computer Products for Education Incorporated
• Original Assignee: Computer Products for Education Incorporated
• Inventors: Leeds, Richard, Gasper, Elon
• Primary Examiner(s): Elahee, MD S
• Application Number:
  US13/305,686
• Publication Number:
  US 20120134480A1
• Time in Patent Office: 792 Days
• Field of Search: 379/48, 379/72, 379/76, 379/88.16, 379/88.22, 379/100.06, 379/142.04, 379/164, 379/179, 379/192, 379/252, 379372-37402, 455/567
• US Class Current: 379/76
• CPC Class Codes: G06Q 30/0207 Discounts or incentives, e.g. coupons or rebates
• CPC Class Codes: G06Q 30/0241 Advertisements
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: H04M 1/2535 adapted for voice communication over an Internet Protocol [IP] network Voice over Internet Protocol (VoIP) network equipment and services H04M7/006; implementation or adaptation of Internet protocol [IP], of transmission control protocol [TCP] or of user datagram protocol [UDP] H04L69/16
• CPC Class Codes: H04M 1/57 Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set at the operator set in a manual exchange H04M5/20
• CPC Class Codes: H04M 1/65 Recording arrangements for recording a message from the calling party in the exchange H04M3/50
• CPC Class Codes: H04M 1/656 for recording conversations
• CPC Class Codes: H04M 1/72436 for text messaging, e.g. short messaging services [SMS] or e-mails
• CPC Class Codes: H04M 1/72448 with means for adapting the functionality of the device according to specific conditions
• CPC Class Codes: H04M 19/04 the ringing-current being generated at the substations
• CPC Class Codes: H04M 19/041 Encoding the ringing signal, i.e. providing distinctive or selective ringing capability
• CPC Class Codes: H04M 2201/36 Memories
• CPC Class Codes: H04M 2201/38 Displays
• CPC Class Codes: H04M 2201/50 Telephonic communication in combination with video communication
• CPC Class Codes: H04M 2203/2038 Call context notifications
• CPC Class Codes: H04M 2203/308 Personal name recording
• CPC Class Codes: H04M 2203/551 Call history recording a computer conference H04L12/1831
• CPC Class Codes: H04M 2250/12 including a sensor for measuring a physical value, e.g. temperature or motion telephones including GPS signal receivers H04M2250/10
• CPC Class Codes: H04M 3/02 Calling substations, e.g. by ringing selective calling H04Q
• CPC Class Codes: H04M 3/42051 where the notification is included in the ringing tone
• CPC Class Codes: H04M 3/42221 : Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 3/42348 : Location-based services which utilize the location information of a target

Abstract

A method for generating a ring tone for a given caller based on a prior conversation with that caller. A portion of a conversation with a given caller is recorded and stored in memory as a ring tone. When a subsequent call is received from the same caller, identified by caller ID, the ring tone is played, alerting the user to the incoming call as well as the context of their prior communication. In alternative embodiments of the invention, a prior textual or video conversation is used as the basis for a ring tone, and/or the ‘ring tone’ is delivered by other than audio means. The invention is capable of implementation in telecommunications systems such as cellular, local exchange, and VOIP, and in combination with other forms of internet-based telecommunication.

Claims

1. A method for generating customized event notifications, the method including the following steps:

a. Processing a customized conversation event and related data between a caller and a user wherein the conversation event is created from a recorded conversation sample between the caller and the user;

b. Associating the customized conversation event with a first caller identification;

c. Retrieving from an external source outside data related to the first caller identification;

d. Storing the processed conversation event, the related outside data and the first caller identification;

e. Receiving a communication event;

f. Associating the communication event with second caller identification;

g. Comparing the first caller identification and the second caller identification; and

h. Providing playback data comprising all or a portion of the related outside data and the processed conversation event between the caller and the user to notify the user of the communication event, if the first caller identification and the second caller identification are related.

2. The method of claim 1, wherein the related outside data involves products, services or business.

3. The method of claim 1, wherein the storage device includes at least one of the following:

random access memory;

a hard disk drive;

a solid state drive;

a networked device;

an Internet Cloud Service; and

a plurality of storage devices networked together.

4. The method of claim 1 further comprising:

a. processing the data to generate one or more notifications; and

b. executing code on a processor for comparing the notifications to choose or improve a notification, wherein the playback data is related to the notification.