Mobile telephone interactive call disposition system
First Claim
1. A method of providing interactive call disposition on a mobile telephone, comprising:
- receiving an indication of an incoming telephone call;
determining whether a called party is available to answer the incoming call;
retrieving information about the incoming call;
retrieving information about the called party;
receiving configuration data from the called party, the configuration data comprising instructions for processing calls to the called party based on at least contacts data for a calling party and upon determining, from at least the contacts data, that a return call from the called party will interrupt the calling party;
generating a custom call announcement upon determining, based on at least the contacts data, that the return call from the called party will interrupt the calling party, the custom call announcement comprising at least one of instant messaging and electronic mail, the custom call announcement further notifying the calling party that the called party is not available to answer the incoming call based on information retrieved about the incoming call and based on information retrieved about the called party, the custom call announcement comprising a notification to the calling party that the called party is not available to answer the incoming call at the time of the incoming call, but that the called party will be available to answer a subsequent incoming call at a later prescribed time;
presenting the custom call announcement to the calling party; and
in response to presenting the custom call announcement to the calling party, receiving, by the called party, a responsive communication from the calling party indicating that the calling party will place a subsequent incoming call to the called party at the prescribed time.
3 Assignments
0 Petitions
Accused Products
Abstract
An interactive call disposition system that may operate on a mobile telephone independently of any remote or network-based information or functionality is provided. Upon receiving an incoming telephone call, the interactive call disposition system may automatically dispose of the call (e.g., call forwarding, voicemail, etc.), or the interactive call disposition system may conduct an interactive exchange with the calling party via an interactive voice response (IVR) system or via dual-tone, multi-frequency (DTMF) key input from the calling party. The interactive exchange between the interactive call disposition system and the calling party may accomplish disposition of the call based on calling party and called party information, such as calendar data, free/busy data, contacts information, and the like.
45 Citations
14 Claims
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1. A method of providing interactive call disposition on a mobile telephone, comprising:
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receiving an indication of an incoming telephone call; determining whether a called party is available to answer the incoming call; retrieving information about the incoming call; retrieving information about the called party; receiving configuration data from the called party, the configuration data comprising instructions for processing calls to the called party based on at least contacts data for a calling party and upon determining, from at least the contacts data, that a return call from the called party will interrupt the calling party; generating a custom call announcement upon determining, based on at least the contacts data, that the return call from the called party will interrupt the calling party, the custom call announcement comprising at least one of instant messaging and electronic mail, the custom call announcement further notifying the calling party that the called party is not available to answer the incoming call based on information retrieved about the incoming call and based on information retrieved about the called party, the custom call announcement comprising a notification to the calling party that the called party is not available to answer the incoming call at the time of the incoming call, but that the called party will be available to answer a subsequent incoming call at a later prescribed time; presenting the custom call announcement to the calling party; and in response to presenting the custom call announcement to the calling party, receiving, by the called party, a responsive communication from the calling party indicating that the calling party will place a subsequent incoming call to the called party at the prescribed time. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A computer readable storage device containing computer executable instructions which when executed by a computer perform a method of providing interactive call disposition on a mobile telephone, comprising:
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receiving an indication of an incoming telephone call; determining whether the called party is available to answer the incoming call; receiving configuration data from the called party, the configuration data comprising instructions for processing calls to the called party based on at least contacts data for a calling party and upon determining, from at least the contacts data, that a return call from the called party will interrupt the calling party; generating a custom call announcement upon determining, based on at least the contacts data, that the return call from the called party will interrupt the calling party, the custom call announcement comprising at least one of instant messaging, text messaging and electronic mail, the custom call announcement further notifying the calling party that the called party is not available to answer the incoming call based on information retrieved about the incoming call and based on information retrieved about the called party, the custom call announcement comprising a notification to the calling party to communicate with the called party via an alternate communication means; presenting the custom call announcement to the calling party; and receiving a call disposition command from the called party for disposing of incoming call without requiring the called party to answer the incoming call. - View Dependent Claims (12, 13)
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14. A computer readable storage device containing computer executable instructions which when executed by a computer perform a method of providing interactive call disposition on a mobile telephone, comprising:
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receiving an indication of an incoming telephone call; retrieving information about the incoming call; retrieving information about a called party; receiving configuration data from the called party, the configuration data comprising instructions for processing calls to the called party based on at least contacts data for a calling party and upon determining, from at least the contacts data, that a return call from the called party will interrupt the calling party; generating a custom call announcement upon determining, based on at least the contacts data, that the return call from the called party will interrupt the calling party, the custom call announcement comprising at least one of instant messaging and electronic mail, the custom call announcement further notifying the calling party that the called party is not available to answer the incoming call based on information retrieved about the incoming call and based on information retrieved about the called party by notifying the calling party to communicate with the called party via an alternate communication means; presenting the custom call announcement to the calling party; receiving a responsive communication from the calling party; and allowing the called party to monitor the presentation of the custom call announcement to the calling party and the received responsive communication from the calling party without requiring the called party to answer the incoming call.
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Specification