Systems and methods of partial shift swapping
First Claim
1. A method of operating a computer system to perform partial shift swapping, the method comprising the steps of:
- generating a schedule comprising a plurality of shifts;
in the computer system;
receiving a partial shift swap request from an agent;
determining a disposition of the partial shift swap request by applying a set of criteria associated with a hard validation rule to the partial shift swap request;
if the partial shift swap request is denied based on the hard validation rule, denying the partial shift swap request;
if the partial shift swap request is not denied based on the hard validation rule, applying a set of criteria associated with a soft validation rule to the partial shift swap request;
if the partial shift swap request is not approved based on the soft validation rule, providing the partial shift swap request for review; and
if the disposition indicates the partial shift swap request is approved, updating the schedule to reflect the partial shift swap request.
5 Assignments
0 Petitions
Accused Products
Abstract
Systems and methods of partial shift swapping are disclosed. An exemplary method comprises the steps of: receiving a partial shift swap request from an agent; determining a disposition of the partial shift swap request by applying a set of criteria associated with a validation rule to the partial shift swap request; and if the disposition indicates the partial shift swap request is approved, updating a schedule to reflect the partial shift swap request. An exemplary computer-readable medium has a computer program stored thereon. The computer program comprises computer-executable instructions for performing a computer-executed method of requesting a partial shift swap. The method comprises the steps of: receiving a partial shift swap request from an agent; determining a disposition of the partial shift swap request by applying a set of criteria associated with a validation rule to the partial shift swap request; and if the disposition indicates the partial shift swap request is approved, updating a schedule to reflect the partial shift swap request.
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Citations
20 Claims
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1. A method of operating a computer system to perform partial shift swapping, the method comprising the steps of:
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generating a schedule comprising a plurality of shifts; in the computer system; receiving a partial shift swap request from an agent; determining a disposition of the partial shift swap request by applying a set of criteria associated with a hard validation rule to the partial shift swap request; if the partial shift swap request is denied based on the hard validation rule, denying the partial shift swap request; if the partial shift swap request is not denied based on the hard validation rule, applying a set of criteria associated with a soft validation rule to the partial shift swap request; if the partial shift swap request is not approved based on the soft validation rule, providing the partial shift swap request for review; and if the disposition indicates the partial shift swap request is approved, updating the schedule to reflect the partial shift swap request. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A computer-readable medium having a computer program stored thereon, the computer program comprising computer-executable instructions for performing a method of operating a computer system to perform partial shift swapping, the method comprising the steps of:
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generating a schedule comprising a plurality of shifts; receiving a partial shift swap request from an agent; determining a disposition of the partial shift swap request by applying a set of criteria associated with a hard validation rule to the partial shift swap request; if the partial shift swap request is denied based on the hard validation rule, denying the partial shift swap request; if the partial shift swap request is not denied based on the hard validation rule, applying a set of criteria associated with a soft validation rule to the partial shift swap request; if the partial shift swap request is not approved based on the soft validation rule, providing the partial shift swap request for review; and if the disposition indicates the partial shift swap request is approved, updating the schedule to reflect the partial shift swap request. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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Specification