Modeling of applications and business process services through auto discovery analysis

• US 8,645,276 B2
• Filed: 07/09/2004
• Issued: 02/04/2014
• Est. Priority Date: 07/11/2003
• Status: Active Grant

• Current Assignee: CA, Inc. (d/b/a CA Technologies) (Broadcom, Inc.)
• Original Assignee: CA, Inc. (d/b/a CA Technologies) (Broadcom, Inc.)
• Inventors: Wong, Wai, Young, Alan
• Primary Examiner(s): Augustin, Evens J
• Application Number:
  US10/887,738
• Publication Number:
  US 20050119905A1
• Time in Patent Office: 3,497 Days
• Field of Search: 705/1, 705/7, 709/223, 709/221
• US Class Current: 705/50
• CPC Class Codes: G06Q 10/04 Forecasting or optimisation specially adapted for administrative or management purposes, e.g. linear programming or "cutting stock problem" market predictions or forecasting for commercial activities G06Q30/0202
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

A method for managing information technology (IT) through auto discovery analysis to achieve business relevance is provided. An IT infrastructure is monitored to discover managed components of the infrastructure and discover business processes which are supported by the infrastructure. An information model is formed based on the discovered components and the discovered business processes. The information model can be used to provide assorted IT services.

Claims

1. A method for managing information technology (IT) through auto discovery analysis to achieve business relevance, comprising:

providing one or more IT services operable to monitor an IT infrastructure and thereby discover managed components of the infrastructure and discover business processes which are supported by the infrastructure; and

forming, using a computer system, an object-based information model based on the discovered components and the discovered business processes, the information model modeling one or more mappings of business processes to associated managed components that support the business processes such that a business impact can be determined based on the monitoring.

2. The method of claim 1, wherein the information model includes representations of IT processes.

3. The method of claim 1, further comprising:

collecting business data from one or more data sources;

analyzing the collected business data using the information model; and

predicting one or more business events based on the analysis of the collected business data.

4. The method of claim 3, further comprising automating a response to the one or more predicted business events.

5. The method of claim 3, wherein the predicted business events comprise one or more of the following:

one or more service violations;

one or more information technology outages.

6. The method of claim 3, further comprising providing a view of a business impact of a predicted business event.

7. The method of claim 6, wherein the business impact view comprises one or more of:

prediction of financial impact;

prediction of operational impact; and

prediction of customer impact.

8. The method of claim 6, wherein the business impact view includes a view of projected effect of the predicted business event on one or more of the following:

performance;

service availability;

system configuration;

job management; and

IT asset management.

9. The method of claim 1, wherein the one or more IT services include IT asset management.

10. The method of claim 1, further comprising using the information model for one or more of the following:

client device management;

server provisioning; and

resource analysis.

11. The method of claim 1, further comprising using the information model for one or more of the following:

availability and performance management;

job management;

output management; and

service provisioning, delivery and/or support.

12. The method of claim 1, further comprising providing common services applicable across one or more of business processes, functions and applications.

13. The method of claim 1, further comprising using the information model for one or more of the following:

security services;

information transparency services;

state management services; and

workflow services.

14. The method of claim 1, further comprising using the information model for one or more of the following:

self-management services;

self-description services; and

knowledge services.

15. The method of claim 1, further comprising performing network elements discovery.

16. The method of claim 1, further comprising performing systems discovery.

17. The method of claim 1, further comprising performing network flow discovery.

18. The method of claim 1, further comprising performing batch process discovery.

19. The method of claim 1, further comprising performing middleware integration discovery.

20. The method of claim 1, further comprising providing means for visualizing the information model.

21. A computer system for managing information technology (IT) through auto discovery analysis to achieve business relevance, comprising:

a program storage device readable by the computer system, tangibly embodying a program of instructions; and

a processor operable to execute the program instructions to;

provide one or more IT services operable to monitor an IT infrastructure and thereby discover managed components of the infrastructure and discover business processes which are supported by the infrastructure; and

form an object-based information model based on the discovered components and the discovered business processes, the information model modeling one or more mappings of business processes to associated managed components that support the business processes such that a business impact can be determined based on the monitoring.

26. The system of claim 21, wherein the information model includes representations of IT processes.

27. The system of claim 21, further operable to:

collect business data from one or more data sources;

analyze the collected business data using the information model; and

predict one or more business events based on the analysis of the collected business data.

28. The system of claim 27, further operable to automate a response to the one or more predicted business events.

29. The system of claim 27, wherein the predicted business events comprise one or more of the following:

one or more service violations;

one or more information technology outages.

30. The system of claim 27, further operable to provide a view of a business impact of a predicted business event.

31. The system of claim 30, wherein the business impact view comprises one or more of:

prediction of financial impact;

prediction of operational impact; and

prediction of customer impact.

32. The system of claim 30, wherein the business impact view includes a view of projected effect of the predicted business event on one or more of the following:

performance;

service availability;

system configuration;

job management; and

IT asset management.

33. The system of claim 21, wherein the one or more IT services include IT asset management.

34. The system of claim 21, further operable to use the information model for one or more of the following:

client device management;

server provisioning; and

resource analysis.

35. The system of claim 21, further operable to use the information model for one or more of the following:

availability and performance management;

job management;

output management; and

service provisioning, delivery and/or support.

36. The system of claim 21, further operable to provide common services applicable across one or more of business processes, functions, and applications.

37. The system of claim 21, further operable to use the information model for one or more of the following:

security services;

information transparency services;

state management services; and

workflow services.

38. The system of claim 21, further operable to use the information model for one or more of the following:

self-management services;

self-description services; and

knowledge services.

39. The system of claim 21, further operable to perform network elements discovery.

40. The system of claim 21, further operable to perform systems discovery.

41. The system of claim 21, further operable to perform network flow discovery.

42. The system of claim 21, further operable to perform batch process discovery.

43. The system of claim 21, further operable to perform middleware integration discovery.

44. The system of claim 21, further operable to provide means for visualizing the information model.

22. A method for modeling of applications and business process services through auto discovery analysis, comprising:

performing network elements discovery;

performing systems discovery;

performing network flow discovery;

performing batch process discovery;

performing middleware integration discovery; and

based on the performance of network elements discovery, systems discovery, network flow discovery, batch process discovery, and middleware integration discovery, forming, using a computer system, an object-based information model based on discovered managed components and discovered applications and business processes, the information model modeling one or more mappings of applications and business processes to associated managed components that support the applications and business processes such that a business impact can be determined based on monitoring of an information technology infrastructure that comprises the managed components.

23. A computer system for modeling of applications and business process services through auto discovery analysis, comprising:

a program storage device readable by the computer system, tangibly embodying a program of instructions; and

a processor operable to execute the program instructions to;

perform network elements discovery;

perform systems discovery;

perform network flow discovery;

perform batch process discovery;

perform middleware integration discovery; and

based on the performance of network elements discovery, systems discovery, network flow discovery, batch process discovery, and middleware integration discovery, form an object-based information model based on discovered managed components and discovered applications and business processes, the information model modeling one or more mappings of applications and business processes to associated managed components that support the applications and business processes such that a business impact can be determined based on monitoring of an information technology infrastructure that comprises the managed components.

24. Software for managing information technology (IT) through auto discovery analysis to achieve business relevance, the software being embodied in a computer-readable medium and when executed operable to:

provide one or more IT services operable to monitor an IT infrastructure and thereby discover managed components of the infrastructure and discover business processes which are supported by the infrastructure; and

form an object-based information model based on the discovered components and the discovered business processes, the information model modeling one or more mappings of business processes to associated managed components that support the business processes such that a business impact can be determined based on the monitoring.

25. Software for modeling of applications and business process services through auto discovery analysis, the software being embodied in a computer-readable medium and when executed operable to:

perform network elements discovery;

perform systems discovery;

perform network flow discovery;

perform batch process discovery;

perform middleware integration discovery; and

based on the performance of network elements discovery, systems discovery, network flow discovery, batch process discovery, and middleware integration discovery, form an object-based information model based on discovered managed components and discovered applications and business processes, the information model modeling one or more mappings of applications and business processes to associated managed components that support the applications and business processes such that a business impact can be determined based on monitoring of an information technology infrastructure that comprises the managed components.