Bank speech authentication

• US 8,646,045 B1
• Filed: 07/26/2007
• Issued: 02/04/2014
• Est. Priority Date: 07/26/2007
• Status: Active Grant

• Current Assignee: United Services Automobile Association
• Original Assignee: United Services Automobile Association
• Inventors: Moore, Richard E., Castillo, Hector Jaime
• Primary Examiner(s): Mehedi, Morshed
• Application Number:
  US11/829,080
• Time in Patent Office: 2,385 Days
• Field of Search: 726/7, 726/4
• US Class Current: 726/4
• CPC Class Codes: G06F 21/31 User authentication
• CPC Class Codes: G06Q 20/108 Remote banking, e.g. home banking
• CPC Class Codes: G06Q 40/02 Banking, e.g. interest calculation or account maintenance credit or loans G06Q40/03
• CPC Class Codes: H04L 63/083 using passwords cryptographic mechanisms or cryptographic arrangements for entity authentication using a predetermined code H04L9/3226

Abstract

Authentication mechanisms are disclosed herein that authenticate user access to enterprises. For example, either an enterprise associated number or a social security number (SSN) can be provided to the enterprise to enter a first level. Then, any one of a ZIP code number, a device calling/contacting number, a date of birth, and a portion of the SSN can be provided to access applications in the first level. Lastly, a PIN can be provided to enter a second level of the enterprise. Additionally, these authentication mechanisms can be added and/or changed. In the former case, if a user used a SSN to enter the mentioned first level of the enterprise, then a date of birth can be used to update an authentication mechanism. Alternatively, if a user used an enterprise number to gain such access, then part of the SSN can be used for the update. If the user wants to change the authentication mechanism, the date of birth can be used for the update.

Claims

1. A non-transitory computer readable medium storing thereon computer executable instructions for providing users access to an enterprise, comprising:

at least one instruction that determines a number of inputs required for a user to access the enterprise, wherein the number of inputs required is;

defined by the user to set the level of security in said enterprise using a number of flags; and

based on a line of business that said user accesses;

at least one instruction that receives a first input from the number of inputs from said a user, wherein said first input, if successful, results in the accessing of a profile data on said user;

at least one instruction, triggered by the first input, that receives a second input from the number of inputs, different than the first input, from said user, wherein said second input is used for authenticating said user and providing said user with access to a first level in said enterprise, and the said authenticating second input is dependent upon a device through which said user is providing said second input; and

at least one instruction, triggered by the second input, that receives a third input from the number of inputs, different than the first and second inputs, for said user, wherein said third input is used for providing said user with access to a second level in said enterprise that is more restricted than said first level, and the said third input is dependent upon the device through which said user is providing said third input.

2. The computer readable medium according to claim 1, wherein said first input, said second input, or said third input is one of (a) an enterprise number, (b) a social security number, (c) a device number, (d) a ZIP code number, (e) at least a portion of said social security number, (f) a date of birth, and (g) a personal identification number (PIN).

3. The computer readable medium according to claim 2, further comprising at least one instruction that first checks a validity of said enterprise number, and when said enterprise number is invalid, checks said social security number in order to gain access to said first level in said enterprise.

4. The computer readable medium according to claim 2, further comprising at least one instruction that first checks said device number, and when said device number is invalid, then checks said ZIP code number in order to gain access to said first level in said enterprise.

5. The computer readable medium according to claim 4, further comprising, when said ZIP code number is invalid, at least one instruction that determines if said enterprise related number was provided, if so, checks said at least a portion of said social security number, and if not, checks said date of birth in order to gain access to said first level in said enterprise.

6. The computer readable medium according to claim 1, further comprising, after a valid enterprise related number or social security number is provided, at least one instruction that checks if a PIN flag is set, then queries for user input of said PIN, and upon valid input provides access to said second level.

7. A non-transitory computer readable medium storing thereon computer readable instructions for allowing users to modify their authentication information associated with an authentication mechanism, said instructions, comprising:

receiving input from a user regarding adding said authentication mechanism;

determining a number of inputs required for said authentication mechanism, wherein the number of inputs required is;

defined by the user to set the level of security in an enterprise using a number of flags; and

based on a line of business that said user accesses;

at least one subsystem that receives a first input from the number of inputs when adding said authentication mechanism, triggered by a second input from the number of inputs, if the second input was previously used by said user to access a level within said enterprise, wherein the said authenticating second input is dependent upon a device through which said user is providing said second input;

receiving at least a part of said second input when adding said authentication mechanism, triggered by a third input from the number of inputs, if the third input was previously used by said user to access a level within said enterprise, wherein the said third input is dependent upon the device through which said user is providing said third input; and

updating information related to said authentication mechanism following user input.

8. The computer readable medium according to claim 7, wherein said first input, said second input, or said third input is one of (a) a date of birth of said user (b) a social security number of said user, and (c) an enterprise number.

9. The computer readable medium according to claim 7, further comprising providing a notification to said user regarding updated information.

10. The computer readable medium according to claim 7, further comprising transferring said user to an enterprise representative if any input is invalid after a predetermined number of times.

11. The computer readable medium according to claim 7, further comprising receiving speech as user input.

12. The computer readable medium according to claim 7, wherein said authentication mechanism is a personal identification number (PIN).

13. The computer readable medium according to claim 7, wherein said authentication mechanism is configured to be changed.