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Automated password reset via an interactive voice response system

  • US 8,646,051 B2
  • Filed: 09/10/2004
  • Issued: 02/04/2014
  • Est. Priority Date: 09/10/2004
  • Status: Expired due to Fees
First Claim
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1. A method for resetting dial-account passwords, comprising:

  • connecting, using a telephony network account, a user with an interactive voice response system (IVR) over a telephony network;

    determining, using a server over a data network separate from the telephony network, at least one dial-up Internet access account required for a computer used by the user to access the Internet, separate from the telephony network account, and associated with the user, wherein the dial-up Internet access account is used by the user to access the Internet over a Public Switched Telephone Network;

    using the server for validating that the user is authorized to access the at least one dial-up Internet access account;

    generating, by the server, a new password from a group of letters that excludes similar sounding letters in the new password to assist the user in audibly discerning the new password, the generation of the new password and the exclusion of the similar sounding letters when generating the new password being independent of an existing password;

    resetting the existing password of the at least one dial-up Internet access account with the new password;

    providing the new password of the at least one dial-up Internet access account to the user over the telephony network using the IVR, ande-mailing the new password to an e-mail address for the Internet access account registered prior to connecting the user with the IVR,wherein access to the Internet using the at least one dial-up Internet access account is controlled in accordance with the new password.

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