Methods and systems for providing telecommunications services

• US 8,649,495 B1
• Filed: 11/29/2012
• Issued: 02/11/2014
• Est. Priority Date: 11/10/2006
• Status: Expired due to Fees

• Current Assignee: CallWave Communications, LLC
• Original Assignee: CallWave Communications, LLC
• Inventors: McClintock, David C., Trandal, David S.
• Primary Examiner(s): HONG, HARRY S
• Application Number:
  US13/689,431
• Time in Patent Office: 439 Days
• Field of Search: 370352-356, 379/201.01, 379/210.01, 379/216.01, 715/700, 725/37
• US Class Current: 379/210.01
• CPC Class Codes: H04L 51/046 Interoperability with other network applications or services
• CPC Class Codes: H04M 1/72436 for text messaging, e.g. short messaging services [SMS] or e-mails
• CPC Class Codes: H04M 2203/253 where a visual mode is used instead of a voice mode
• CPC Class Codes: H04M 3/42195 Arrangements for calling back a calling subscriber when the wanted subscriber ceases to be busy H04M3/48
• CPC Class Codes: H04M 3/42382 Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks
• CPC Class Codes: H04M 3/465 Arrangements for simultaneously calling a number of substations until an answer is obtained
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message
• CPC Class Codes: H04M 7/0021 Details of Application Programming Interfaces
• CPC Class Codes: H04M 7/003 Click to dial services
• CPC Class Codes: H04W 4/14 Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
• CPC Class Codes: H04W 4/16 Communication-related supplementary services, e.g. call-transfer or call-hold

Abstract

The present invention is related to telecommunications. A call processing system receives a first call from a caller intended for a first person. A notification regarding the first call is transmitted over a network to a terminal associated with the first person. A user interface is displayed on the terminal via which the first person can indicate that a callback message is to be transmitted to the caller. The callback message is transmitted to the caller, wherein the callback message includes an identification of the first person, a callback control, and text indicating that the caller is to activate the control to initiate another call to the first person. At least partly in response to the caller activating the control, A second call to be placed via which the first person and caller are connected.

Claims

1. A method of providing a callback message, comprising:

transmitting, via a call processing system including a computing device, over a network to a terminal associated with a first person a notification regarding a first call from a caller;

at least partly in response to receiving a specified time from the first person indicating when a message is to be transmitted to the caller, transmitting, via the call processing system, the message to the caller in accordance with the first person specified time, wherein the message includes a control and an instruction indicating that the caller is to activate the control to initiate another call to the first person; and

at least partly in response to the caller activating the control, at least partly causing, via the call processing system, a second call to be placed via which the first person and caller are connected.

2. The method as defined in claim 1, wherein the terminal is a personal computer or a smart phone.

3. The method as defined in claim 1, wherein the first call notification is displayed via a browser or a communications client hosted on the terminal.

4. The method as defined in claim 1, wherein the first call notification is transmitted via email to the first person.

5. The method as defined in claim 1, wherein the message is transmitted via email to the caller.

6. The method as defined in claim 1, the method further comprising including in the message to the caller a link to a voice message left by the caller.

7. The method as defined in claim 1, the method further comprising including in the message to the caller at least a portion of a voice message left by the caller in a voice and/or text format.

8. The method as defined in claim 1, the method further comprising:

obtaining a phone address associated with the caller from signaling information associated with the first call,

wherein the second call is placed to the phone address.

9. The method as defined in claim 1, the method further comprising providing a user interface via which the caller can specify a phone address which is to be used in placing the second call.

10. The method as defined in claim 1, the method further comprising providing a user interface accessible via a link contained within the message via which the caller can indicate that a future callback message is not to be transmitted to the caller.

11. The method as defined in claim 1, wherein the caller is not charged for the second call.

13. The method as defined in claim 11, wherein the message is transmitted via email to the caller.

14. The method as defined in claim 1, the method further comprising including in the message to the caller a link to a voice message left by the caller.

15. The method as defined in claim 11, the method further comprising including in the message to the caller at least a portion of a voice message left by the caller in a voice and/or text format.

16. The method as defined in claim 11, the method further comprising:

obtaining a phone address associated with the caller from signaling information associated with the first call,

wherein the second call is placed to the phone address.

17. The method as defined in claim 11, the method further comprising providing a user interface via which the caller can specify a phone address which is to be used in placing the second call.

18. The method as defined in claim 11, the method further comprising providing a user interface accessible via a link contained within the message via which the caller can indicate that a future callback message is not to be transmitted to the caller.

19. The method as defined in claim 11, wherein the caller is not charged for the second call.

12. A method of processing a call, comprising:

receiving, at a call processing system including a computing device, a first call from a caller to a first person;

transmitting, via the call processing system, a message to the caller, wherein the message includes an identification of the first person, a control, and an instruction indicating that the caller is to activate the control to initiate another call to the first person; and

at least partly in response to the caller activating the control, at least partly causing, via the call processing system, a second call to be placed via which the first person and caller are connected.

20. A system comprising:

at least one computer processor; and

a non-transitory memory embodied with a computer program comprising instructions which when executed by the at least one computer processor causes the system to perform operations comprising;

receiving a first call from a caller to a first person;

transmitting, via the call processing system, a message to the caller, wherein the message includes an identification of the first person, a control, and an instruction indicating that the caller is to activate the control to initiate another call to the first person; and

at least partly in response to the caller activating the control, at least partly causing, via the call processing system, a second call to be placed via which the first person and caller are connected.