System and method for monitoring a validator
First Claim
1. A system comprising:
- an input device configured to receive messages from plural machines having validators that assess payment tokens, the messages indicative of at least one of acceptance or rejection of the payment tokens; and
a processor configured to identify a walk-away event at a first machine of the machines when a first validator at the first machine rejects a first payment token and at least a threshold time period expires following this rejection without the first validator accepting or rejecting a second payment token, the processor also configured to request servicing of at least one of the first validator or the first machine based on the walk-away event,wherein the processor is configured to request servicing of one or more of the validators or the machines according to a priority that is based on walk-away events identified at the machines.
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Accused Products
Abstract
A system for monitoring a validator that assesses a token includes an input device for receiving messages from a machine including a validator. The messages contain data indicative of validator events such as an assessment of a token resulting in acceptance of the token and an assessment of a token resulting in rejection of the token. The system further includes a processor for deriving timing information for the validator events and for comparing the data and timing information with predetermined criteria. Personnel alerts are raised when predetermined criteria are satisfied, and maintenance of validators may be scheduled in dependence upon criteria related to assessments of tokens resulting in rejection.
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Citations
14 Claims
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1. A system comprising:
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an input device configured to receive messages from plural machines having validators that assess payment tokens, the messages indicative of at least one of acceptance or rejection of the payment tokens; and a processor configured to identify a walk-away event at a first machine of the machines when a first validator at the first machine rejects a first payment token and at least a threshold time period expires following this rejection without the first validator accepting or rejecting a second payment token, the processor also configured to request servicing of at least one of the first validator or the first machine based on the walk-away event, wherein the processor is configured to request servicing of one or more of the validators or the machines according to a priority that is based on walk-away events identified at the machines. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A system comprising:
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an input device configured to receive messages from plural machines having validators that assess payment tokens, the messages indicative of at least one of acceptance or rejection of the payment tokens; and a processor configured to identify a walk-away event at a first machine of the machines when a first validator at the first machine rejects a first payment token and at least a threshold time period expires following this rejection without the first validator accepting or rejecting a second payment token, the processor also configured to request servicing of at least one of the first validator or the first machine based on the walk-away event, wherein the processor is configured to periodically poll the machines to receive the messages. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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Specification