Technology benefits realization for public sector

• US 8,655,710 B2
• Filed: 12/15/2008
• Issued: 02/18/2014
• Est. Priority Date: 10/07/2003
• Status: Active Grant

• Current Assignee: Accenture Global Services Limited (Accenture PLC)
• Original Assignee: Accenture Global Services GmbH (Accenture PLC)
• Inventors: Clarkson, Peter H.
• Primary Examiner(s): FEENEY, BRETT A
• Application Number:
  US12/314,683
• Publication Number:
  US 20090138308A1
• Time in Patent Office: 1,891 Days
• Field of Search: None
• US Class Current: 705/7.36
• CPC Class Codes: G06Q 10/04 Forecasting or optimisation specially adapted for administrative or management purposes, e.g. linear programming or "cutting stock problem" market predictions or forecasting for commercial activities G06Q30/0202
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/0631 Resource planning, allocation, distributing or scheduling for enterprises or organisations
• CPC Class Codes: G06Q 10/0637 Strategic management or analysis, e.g. setting a goal or target of an organisation; Planning actions based on goals; Analysis or evaluation of effectiveness of goals
• CPC Class Codes: G06Q 10/06375 Prediction of business process outcome or impact based on a proposed change
• CPC Class Codes: G06Q 10/0639 Performance analysis of employees; Performance analysis of enterprise or organisation operations
• CPC Class Codes: G06Q 10/06393 Score-carding, benchmarking or key performance indicator [KPI] analysis

Abstract

The present invention provides a public sector technology expenditure benefits realization framework that offers an unparalleled approach for addressing the very specific needs of public sector organizations combining the development of the business case with technology implementation program and integrating a sustainable long-term benefits realizations program. Specifically, in one embodiment, the methodology of the present invention integrates three steps: (1) the visioning phase for creating the vision for the planned benefits; (2) the integration phase comprising the integrating the planned benefits from the technology expenditure; and (3) the realization phase during which the public entity incorporates a sustainable benefits realization and monitoring program.

Claims

1. A computer-implemented public sector benefits realization method for use by a public sector organization, comprising the steps of:

generating, by a computer, a public sector benefits realization program for selecting and implementing a particular technology;

mapping the organization, by the computer, using the public sector benefits realization program, the mapping comprising;

mapping functions of the organization into one or more process groups;

determining one or more processes associated with the process groups; and

determining, by the computer, one or more activities associated with the one or more processes,

wherein the public sector benefits realization program is pre-configured with a plurality of processes related to public sector organizations and wherein the public sector benefits realization program presents one or more process groups for each function, one or more process groups for each process, and one or more activities for each process;

developing a set of value drivers, using the public sector benefits realization program, by using the mapping to evaluate the potential benefits of the particular technology, the developing comprising;

determining value drivers for one or more activities; and

relating value drivers to a strategic plan of the public sector organization, the value drivers being linked to the one or more activities associated with the one or more processes;

developing, by the computer, using the public sector benefits realization program, a set of predicted transformation benefits related to the achievement of one or more value drivers;

identifying, using the public sector benefits realization program, a potential range of technology benefits by assessing one or more transformation benefits and an associated potential to be realized through the implementation of the particular technology;

evaluating, using the public sector benefits realization program, a benefits potential of an implementation of the particular technology, the evaluating comprising;

benchmarking a cost of one or more particular technology expenditures;

determining a plurality of expected savings that may be realized by implementing the particular technology;

assessing a probability range for realizing each expected savings of the plurality of savings; and

calculating one or more expected ranges of benefits for the one or more expected technology expenditure benefits; and

developing, by the computer, using the public sector benefits realization program, an implementation plan for delivering the particular technology to the organization, the implementation plan comprising;

a scheme for implementing the particular technology, wherein the scheme is updated as the one or more benefits are realized, deferred for following implementations, or removed; and

a monitoring routine that monitors the realization of each of the one or more benefits and reports realized benefits of the particular technology implementation.

2. The method of claim 1, further comprising the step of using the value drivers to select the particular technology from a list of technologies.

3. The method of claim 1, further comprising the steps of:

providing a list of functions for the mapping;

considering a first task of the organization; and

determining which function from the list of functions most closely resembles the first task.

4. The method of claim 3, further comprising the steps of:

considering a second task of the organization, and

determining which function from the list of functions most closely resembles the second task.

5. The method of claim 3, further comprising the steps of:

providing a list of processes for the mapping, and

determining which process from the list of processes most closely resembles the first task.

6. The method of claim 5, further comprising the steps of:

providing a list of activities for the mapping; and

determining which activity from the list of activities most closely resembles the first task.

7. The method of claim 1, further comprising the steps of:

a. adjusting the potential benefits of the public sector benefits realization program to account for possible benefits that may not be realized by a benefits framework; and

b. adjusting the public sector benefits realization program to account for future benefits that will not be realized when the technology is initially integrated.

8. The method of claim 1, wherein the implementation plan comprises business change details, expected levels of changes, stakeholder analysis, measurement criteria, timing, responsibility, and assumptions.

9. The method of claim 1, wherein the step of developing the implementation plan comprises approving and formalizing the implementation plan.

10. The method of claim 1, wherein the step of developing an implementation plan comprises consolidating two or more benefits delivery plans to form an organization benefits realization program.

11. The method of claim 1, further comprising the steps of:

a. implementing the benefits delivery plan;

b. providing tools and templates for tracking realization of the expected benefits;

c. adjusting and tuning the technology to maximize realized benefits of the technology;

d. monitoring the benefit delivery plan for changes in functionality of the technology; and

e. adjusting and tuning the public sector benefits realization program to address changes in the functionality of the technology.

12. The method of claim 3, wherein the list of functions comprises the following functions:

strategic management, financial management, revenue management, human resource management, resource management, procurement management, facilities &

asset management, corporate data management, systems management, and e-government management.

13. The method of claim 12, wherein the strategic management function comprises the following processes:

organizational strategy, program formulation &

planning, program management, and corporate intelligence.

14. The method of claim 12, wherein the financial management function comprises the following processes:

organizational strategy, program formulation &

planning, program management, and corporate intelligence.

15. The method of claim 12, wherein the revenue management function comprises the following processes:

taxpayer records management, forms management, tax assessment, tax billing, non-tax revenue, revenue accounting, and payments &

collections.

16. A computer-implemented public sector benefits realization method for use by a public sector organization comprising the steps of:

generating, by a computer, a public sector benefits realization program for selecting a particular technology;

integrating the public sector benefits program into a benefits framework for determining a mapping and a set of value drivers for the organization;

mapping the organization, by the computer, using the public sector benefits realization program, the mapping comprising;

mapping functions of the organization into one or more process groups;

determining one or more processes associated with the process groups; and

determining, by the computer, one or more activities associated with the one or more processes,

wherein the public sector benefits realization program is pre-configured with a plurality of processes related to public sector organizations and wherein the public sector benefits realization program presents one or more process groups for each function, one or more process groups for each process, and one or more activities for each process; and

developing a set of value drivers, using the public sector benefits realization program, by using the mapping to evaluate the potential benefits of the particular technology, the developing comprising;

determining value drivers for one or more activities; and

relating value drivers to a strategic plan of the public sector organization, the value drivers being linked to the one or more activities associated with the one or more processes;

developing, by the computer using the public sector benefits realization program, a set of predicted transformation benefits related to achievement of the one or more value drivers;

evaluating, using the public sector benefits realization program, a benefits potential of an implementation of the particular technology, the evaluating comprising;

benchmarking a cost of one or more particular technology expenditures;

determining a plurality of expected savings that may be realized by implementing the particular technology;

assessing a probability range for realizing each expected savings of the plurality of savings; and

calculating one or more expected ranges of benefits for the one or more expected technology expenditure benefits.

17. A computer-implemented public sector benefits realization method for use by a public sector organization comprising the steps of:

generating, by a computer, a public sector benefits realization program for selecting and implementing a particular technology;

mapping the organization, by the computer, using the public sector benefits realization program, the mapping comprising;

mapping functions of the organization into one or more process groups;

determining one or more processes associated with the process groups; and

determining, by the computer, one or more activities associated with the one or more processes;

developing a set of value drivers, using the public sector benefits realization program, by using the mapping to evaluate the potential benefits of the particular technology, the developing comprising;

determining value drivers for one or more activities; and

relating value drivers to a strategic plan of the public sector organization, the value drivers being linked to the one or more activities associated with the one or more processes; and

evaluating, using the public sector benefits realization program, a benefits potential of an implementation of the particular technology, wherein the evaluating comprises;

benchmarking a cost of one or more particular technology expenditures;

determining a plurality of expected savings that may be realized by implementing the particular technology;

assessing a probability range for realizing each expected savings of the plurality of savings; and

calculating one or more expected ranges of benefits for the one or more expected technology expenditure benefits; and

developing, by the computer, using the public sector benefits realization program, an implementation plan for delivering the particular technology to the organization, the implementation plan comprising;

an scheme for implementing the particular technology, wherein the scheme is updated as the one or more benefits are realized, deferred for following implementations, or removed; and

a monitoring routine that monitors the realization of each of the one or more benefits and reports realized benefits of the particular technology implementation.