User context based distributed self service system for service enhanced resource delivery
First Claim
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1. A self service system for composing and delivering a customized bundle of travel services, the system comprising:
- a computer system including one or more processing units to implement a travel service delivery program for buyers to select travel service choices, said computer system being configured for;
using affective or emotive data to assist the buyers in said travel service choices, including receiving from each of the buyers input identifying a buyer context for said each buyer and selecting types of affective or emotive data about said each buyer, and actions authorized based on changes in the data;
for each of the buyers, using said affective and emotive data in an adaptive algorithm to determine a plurality of travel service response sets for the buyer, each of the travel service response sets including a bundle of travel services for said each buyer;
providing said each of the buyers with the plurality of the travel service response sets; and
identifying a relevance of each of said travel service response sets in terms of the buyer context of said each buyer to facilitate said each buyer selecting one of the travel service response sets for purchase;
for each of the buyers, once a buyer context is identified, showing to a travel service provider a service enhancer combination page for the selected buyer context, said page showing a plurality of service enhancers for a selected primary service;
using said affective or emotive data to inform the identified buyer context of said each buyer to aid in said each buyer selecting and adjusting the travel service response sets;
receiving from each of the buyers input for changing one or more of the travel service response sets;
showing to said each of the buyers the effect on the plurality of the travel service response sets of said input for changing; and
receiving input from the travel service provider to set one or more parameters for business effectiveness measurement, to select one or more of the buyer contexts to set values for detail attributes of services and service enhancers for the selected buyer context, and to select criteria for pricing and bundling guidelines.
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Abstract
Disclosed is a method and system of providing user context-based services over computer networks, using mechanisms for collecting and specifying one or more user context elements, each element representing a context associated with the current buyer state and having context attributes and attribute values associated therewith, mechanisms for collecting affective (emotive) data to inform the user context, and also an interactive graphical view to gain insight into available services for assisting in understanding available service information and making decisions on purchasing.
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Citations
18 Claims
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1. A self service system for composing and delivering a customized bundle of travel services, the system comprising:
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a computer system including one or more processing units to implement a travel service delivery program for buyers to select travel service choices, said computer system being configured for; using affective or emotive data to assist the buyers in said travel service choices, including receiving from each of the buyers input identifying a buyer context for said each buyer and selecting types of affective or emotive data about said each buyer, and actions authorized based on changes in the data; for each of the buyers, using said affective and emotive data in an adaptive algorithm to determine a plurality of travel service response sets for the buyer, each of the travel service response sets including a bundle of travel services for said each buyer;
providing said each of the buyers with the plurality of the travel service response sets; and
identifying a relevance of each of said travel service response sets in terms of the buyer context of said each buyer to facilitate said each buyer selecting one of the travel service response sets for purchase;for each of the buyers, once a buyer context is identified, showing to a travel service provider a service enhancer combination page for the selected buyer context, said page showing a plurality of service enhancers for a selected primary service; using said affective or emotive data to inform the identified buyer context of said each buyer to aid in said each buyer selecting and adjusting the travel service response sets; receiving from each of the buyers input for changing one or more of the travel service response sets; showing to said each of the buyers the effect on the plurality of the travel service response sets of said input for changing; and receiving input from the travel service provider to set one or more parameters for business effectiveness measurement, to select one or more of the buyer contexts to set values for detail attributes of services and service enhancers for the selected buyer context, and to select criteria for pricing and bundling guidelines. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A self service method for composing a delivering a customized bundle of travel services, the method comprising:
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receiving from a buyer a query for a travel service and one or more user context elements, each context element representing a context associated with a current state of the buyer and having context attributes and attribute values associated therewith, said receiving including receiving from the buyer input specifying relevant travel service selection criteria for expression of relevance of travel service results in terms of the user context element from the buyer, said criteria including affective and emotive data identified by the buyer; using said affective and emotive data in an adaptive algorithm to determine a plurality of travel service response sets for the buyer, each of the travel service response sets including a bundle of travel services for said each buyer; once the context associated with the current state of the buyer is received, showing to a travel service provider a service enhancer combination page for the buyer context, said page showing a plurality service enhancers a selected primary service; providing the buyer with the plurality of travel service response sets having travel services that match the buyer'"'"'s query, the user context attributes and user defined relevant travel service selection criteria; presenting the travel service response sets to the buyer, including expressing a relevance of each of the travel service response sets in terms of the user context attribute values to facilitate said each buyer selecting one of the travel service response sets for purchase and to enable increased specificity and accuracy of the query from the buyer; receiving from the buyer input changing the service selection criteria; showing to the buyer the effect on the plurality of the travel service response sets of changing said service selection criteria; the travel service provider setting one or more parameters for business effectiveness measurements, selecting one or more of the buyer contexts setting values for detail attributes of services and service enhancers for the buyer context, and selecting criteria for pricing and bundling guidelines; and using a computer system, implementing a service enhanced delivery program, to perform the receiving from the buyer the query for the travel service, the providing the buyer with the travel service response sets, and the presenting the travel service response sets to the buyer. - View Dependent Claims (12, 13, 14, 16, 17, 18)
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15. A tangible program storage device readable by a computer system, tangibly embodying a program of instructions executable by the computer system to perform a method for a self service comprising and delivering customized of travel services bundles, said method comprising:
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receiving from a buyer a query for a travel service and one or more user context elements, each context element representing a context associated with a current state of the buyer and having context attributes and attribute values associated therewith; receiving from the buyer input specifying relevant travel service selection criteria for expression of relevance of travel service results in teems of user context, said criteria including affective and emotive data identified by the buyer; using said affective and emotive data and in an adaptive algorithm to determine a plurality of travel service response sets for the buyer, each of the travel service response sets including a bundle of travel services for said each buyer; once the context associated with the current state of the buyer is received, showing to a travel service provider a service enhancer combination page for the buyer context, said page showing a plurality of service enhancers for a selected primary service; providing the buyer with the plurality of travel service response sets having travel services that match the buyer'"'"'s query, the user context attributes and user defined relevant travel service selection criteria; presenting the travel service response sets to the buyer, including expressing a relevance of each of the travel service response sets in terms of the user context attribute values to facilitate said each buyer selecting one of the travel service response sets for purchase and to enable increased specificity and accuracy of the query from the buyer; receiving from the buyer input changing the service selection criteria; and showing to the buyer the effect on the plurality of the travel service response sets of changing said service selection criteria; and the travel service provider setting one or more parameters for business effectiveness measurements, selecting one or more of the buyer contexts setting values for detail attributes of services and service enhancers for the buyer context, and selecting criteria for pricing and bundling guidelines.
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Specification