System and method to prioritize chat alerts based on an organizational hierarchical chain

• US 8,655,958 B2
• Filed: 08/01/2007
• Issued: 02/18/2014
• Est. Priority Date: 08/01/2007
• Status: Expired due to Fees

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Callanan, Sean, Chakra, Al, Purcell, Sonya, Smyth, Hugh
• Primary Examiner(s): EDWARDS, LINGLAN E
• Application Number:
  US11/832,429
• Publication Number:
  US 20090037538A1
• Time in Patent Office: 2,393 Days
• Field of Search: 709/206
• US Class Current: 709/206
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]

Abstract

In a chat alert method and system, a chat user creates alert profiles that include the requestor'"'"'s level in an organizational hierarchy as a parameter and the alert type for the level. When a chat client receives a chat request from a requester for a receiver, the chat client determines if there is a chat alert profile that matches the requestor'"'"'s level. If so, then an alert is issued to the receiver according to the matching chat alert profile. Optionally, the chat alert profile sets an alternate alert system, where if the receiver does not respond to the request within a specified time, an alert is sent using the alternate alert system. Chat requests from requesters higher up in the reporting chain can be highlighted for the receiver. The receiver can then prioritize the chat requests that he/she receives and respond to them in a timely fashion.

Claims

1. A system, comprising:

a processor;

a memory;

an organizational hierarchy; and

a chat client comprising a group of at least one chat alert profile, wherein each chat alert profile specifies an alert action to be implemented in conjunction with delivery of a chat request and wherein each chat alert profile specifies a corresponding hierarchical level of the organizational hierarchy relative to a receiver, wherein the group of at least one chat alert profile comprises a separate chat alert profile for each level in the organizational hierarchy relative to the receiver, wherein the chat client receives the chat request from a requester for the receiver, obtains a requestor'"'"'s level in the organizational hierarchy relative to the receiver, determines if the hierarchical level relative to the receiver specified in any chat alert profile matches the requestor'"'"'s level relative to the receiver, and issues an alert to the receiver according to the alert action specified in the matching chat alert profile in response to a determination that the hierarchical level relative to the receiver specified in the chat alert profile matches the requestor'"'"'s level relative to the receiver.

2. The system of claim 1, further comprising a directory server, wherein the chat client obtains the requestor'"'"'s level relative to the receiver from the directory server.

3. The system of claim 2, wherein the requestor'"'"'s level relative to the receiver is obtained from the directory server using a Lightweight Directory Access Protocol (LDAP).

4. The system of claim 1, wherein the matching chat alert profile comprises a plurality of parameters, wherein the plurality of parameters comprises:

the requestor'"'"'s level relative to a receiver'"'"'s level in a reporting chain; and

an alert type.

5. The system of claim 4, wherein the alert type comprises a sound or a chat window color.

6. The system of claim 4, wherein the plurality of parameters further specifies an alternate alert system and a specified time, wherein the chat client sends a second alert to the receiver using the alternate alert system according to the matching chat alert profile if the receiver has not responded to the chat request within the specified time.

7. The system of claim 6, wherein the plurality of parameters specifies the alternate alert system as at least one system of a plurality of systems, wherein the plurality of systems comprises:

a text messaging system;

a email system;

a pager system;

a network message system; and

a Radio Frequency Identification (RFID) system.

8. The system of claim 6, wherein the chat client further comprises a plugin for adding the alternate alert system to functionalities of the chat client.

9. The system of claim 1, wherein the chat client further receives an alert according to an alternate alert system selected by the requester.

10. A computer program product comprising a non-transitory computer useable storage medium having a computer readable program, wherein the computer readable program when executed on a computer causes the computer to:

receive by a chat client a chat request from a requester for a receiver;

obtain by the chat client a requestor'"'"'s level in an organizational hierarchy relative to the receiver;

determine by the chat client if any chat alert profile within a group of chat alert profiles matches the requestor'"'"'s level relative to the receiver, wherein each chat alert profile specifies an alert action to be implemented in conjunction with delivery of a chat request and wherein each chat alert profile specifies a corresponding hierarchical level of the organizational hierarchy relative to the receiver and wherein the group of chat alert profiles comprises a separate chat alert profile for each level in the organizational hierarchy relative to the receiver; and

issue by the chat client an alert to the receiver according to the alert action specified in the matching chat alert profile, in response to a determination that the hierarchical level relative to the receiver specified in the chat alert profile matches the requestor'"'"'s level relative to the receiver.

11. A method for providing online chat alerts, comprising:

receiving by a chat client a chat request from a requester for a receiver;

obtaining by the chat client a requestor'"'"'s level in an organizational hierarchy relative to the receiver;

determining by the chat client if any chat alert profile within a group of chat alert profiles matches the requestor'"'"'s level relative to the receiver, wherein each chat alert profile specifies an alert action to be implemented in conjunction with delivery of a chat request and wherein each chat alert profile specifies a corresponding hierarchical level of the organizational hierarchy relative to the receiver and wherein the group of chat alert profiles comprises a separate chat alert profile for each level in the organizational hierarchy relative to the receiver; and

issuing by the chat client an alert to the receiver according to the alert action specified in the matching chat alert profile, in response to a determination that the hierarchical level relative to the receiver specified in the chat alert profile matches the requestor'"'"'s level relative to the receiver.

12. The method of claim 11, wherein the obtaining comprises:

obtaining the requestor'"'"'s level relative to the receiver from a directory server.

13. The method of claim 12, wherein the requestor'"'"'s level relative to the receiver is obtained using a Lightweight Directory Access Protocol (LDAP).

14. The method of claim 11, wherein the matching chat alert profile comprises a plurality of parameters, wherein the plurality of parameters comprises:

the requestor'"'"'s level relative to a receiver'"'"'s level in a reporting chain; and

an alert type.

15. The method of claim 14, wherein the alert type comprises a sound or a chat window color.

16. The method of claim 14, wherein the issuing comprises:

issuing the alert by the chat client to the receiver according to the alert type.

17. The method of claim 11, further comprising:

determining by the chat client if an alternate alert system is set in the matching chat alert profile;

determining by the chat client if the receiver has responded to the chat request in a time specified in the matching chat alert profile, if the alternate alert system is set in the matching chat alert profile; and

sending a second alert to the receiver using the alternate alert system according to the matching chat alert profile, if the receiver has not responded to the chat request in the time specified in the matching chat alert profile.

18. The method of claim 17, wherein the plurality of parameters specifies the alternate alert system as at least one system of a plurality of systems, wherein the plurality of systems comprises:

a text messaging system;

an email system;

a pager system;

a network message system; and

a Radio Frequency Identification (RFID) system.

19. The method of claim 17, wherein the alternate alert system is added to functionalities of the chat client using a plugin.

20. The method of claim 11, further comprising:

receiving an alert by the chat client according to an alternate alert system selected by the requester.