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Service level management system

  • US 8,656,000 B2
  • Filed: 08/21/2009
  • Issued: 02/18/2014
  • Est. Priority Date: 03/06/2006
  • Status: Active Grant
First Claim
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1. A service level management (SLM) system in a network with a plurality of clients and a plurality of web servers, the SLM system comprising:

  • a traffic processor for processing data traffic sent from the plurality of clients and from the plurality of web servers;

    an application learner for identifying transactions sent from the plurality of clients, wherein the application learner is configured to;

    discover transactions executed by the plurality of web servers;

    classify incoming requests to discovered web applications;

    collect non-classified incoming requests; and

    generate a data structure that includes at least some of the discovered transactions, the incoming requests and non-classified incoming requests;

    a monitor for monitoring and generating statistics respective of the operation of the web servers and their respective web applications; and

    a controller for performing corrective actions according to a plurality of predefined policies, wherein each policy is assigned with a priority and time periods to be activated.

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