Method and device for controlling user dialog on technical equipment
First Claim
1. A method for controlling user dialogs on a technical equipment (ATM) to be serviced for maintenance, the technical equipment (ATM) being a cash dispenser or a deposit return device, wherein a computing unit (COMP) evaluates data (D) about the condition of the technical equipment (ATM), the data (D) including data identified by sensors, and, depending on said evaluation, controls at least a visual output of textual and/or pictorial instructions (INSTR;
- CHK) for a user maintaining the technical equipment (ATM), characterized in that the method processes the data (D) using a cyclic directed graph (GRPH) that comprises nodes (1000, . . . , 1300 . . . ) and edges (INSTR, CHK) connecting the nodes, wherein the nodes relate to different maintenance conditions of the equipment (ATM), and the edges relate to the instructions (INSTR;
CHK) for the user to transfer the equipment (ATM) from one of the nodes to another node, wherein, using the data (D), an initial node (START) and at least one target node (Z1, Z2) are identified that relate to an initial condition to be corrected and a desired target condition for the equipment (ATM), and wherein by means of a route plan method a sequence of edges is determined that corresponds in the graph to the shortest path from the initial node (START) to the particular target node (Z1),wherein by means of the route plan method a different sequence of edges is determined than the one that corresponds to the shortest path from the initial node (START) to the particular target node (Z1) if it is determined from the user data that the user has no authorization for the node and/or edges of the shortest path,and wherein, if the target node cannot be reached with the existing rights of access, a user dialog is displayed, the user dialog consisting of a single step in which the user is informed that he does not possess the necessary rights of access.
9 Assignments
0 Petitions
Accused Products
Abstract
A method and a device for controlling user dialogues on a technical installation that is to be controlled or to be maintained, for example, a cash dispenser or a deposit refund device. According to said method or said device, a calculating unit evaluates the data relating to the state of the technical installation and in accordance with said data, emits at least one visual request consisting of textual and/or pictorial instructions (INSTR, CHK) for a user who controls the technical installation. The method processes the data using a directed graph (GRPH) comprising nodes (1000, . . . , 1300 . . . ) and edges (INSTR; CHK) connecting the nodes. Said nodes relate to different maintenance conditions of the installation, and the edges relate to the instructions (INSTR; CHK) for the user for transferring the installation from one of the nodes to another node.
8 Citations
9 Claims
-
1. A method for controlling user dialogs on a technical equipment (ATM) to be serviced for maintenance, the technical equipment (ATM) being a cash dispenser or a deposit return device, wherein a computing unit (COMP) evaluates data (D) about the condition of the technical equipment (ATM), the data (D) including data identified by sensors, and, depending on said evaluation, controls at least a visual output of textual and/or pictorial instructions (INSTR;
- CHK) for a user maintaining the technical equipment (ATM), characterized in that the method processes the data (D) using a cyclic directed graph (GRPH) that comprises nodes (1000, . . . , 1300 . . . ) and edges (INSTR, CHK) connecting the nodes, wherein the nodes relate to different maintenance conditions of the equipment (ATM), and the edges relate to the instructions (INSTR;
CHK) for the user to transfer the equipment (ATM) from one of the nodes to another node, wherein, using the data (D), an initial node (START) and at least one target node (Z1, Z2) are identified that relate to an initial condition to be corrected and a desired target condition for the equipment (ATM), and wherein by means of a route plan method a sequence of edges is determined that corresponds in the graph to the shortest path from the initial node (START) to the particular target node (Z1),wherein by means of the route plan method a different sequence of edges is determined than the one that corresponds to the shortest path from the initial node (START) to the particular target node (Z1) if it is determined from the user data that the user has no authorization for the node and/or edges of the shortest path, and wherein, if the target node cannot be reached with the existing rights of access, a user dialog is displayed, the user dialog consisting of a single step in which the user is informed that he does not possess the necessary rights of access. - View Dependent Claims (2, 3, 4)
- CHK) for a user maintaining the technical equipment (ATM), characterized in that the method processes the data (D) using a cyclic directed graph (GRPH) that comprises nodes (1000, . . . , 1300 . . . ) and edges (INSTR, CHK) connecting the nodes, wherein the nodes relate to different maintenance conditions of the equipment (ATM), and the edges relate to the instructions (INSTR;
-
5. A device (DVC) for controlling user dialogs on a technical equipment (ATM) to be serviced for maintenance, the technical equipment (ATM) being a cash dispenser or a deposit return device, wherein the device has a computing unit (COMP) that evaluates data (D) about the condition of the technical equipment (ATM), the data (D) including data identified by sensors, and, depending on said evaluation, controls at least a visual output of textual and/or pictorial instructions (INSTR;
- CHK) for a user maintaining the technical equipment (ATM), characterized in that the computing unit (COMP) processes the data (D) using a cyclic directed graph (GRPH) that controls nodes (1000, . . . , 1300 . . . ) and edges (INSTR, CHK) connecting the nodes, wherein the nodes relate to different maintenance conditions of the equipment (ATM), and the edges relate to instructions to the user for transferring the equipment (ATM) from one of the nodes to another node, wherein, using the data (D), an initial node (START) and at least one target node (Z1, Z2) are identified that relate to an initial condition to be corrected and a desired target condition for the equipment (ATM), and wherein by means of a route plan method a sequence of edges is determined that corresponds in the graph to the shortest path from the initial node (START) to the particular target node (Z1),
wherein by means of the route plan method a different sequence of edges is determined than the one that corresponds to the shortest path from the initial node (START) to the particular target node (Z1) if it is determined from the user data that the user has no authorization for the node and/or edges of the shortest path, and wherein, if the target node cannot be reached with the existing rights of access, a user dialog is displayed, the user dialog consisting of a single step in which the user is informed that he does not possess the necessary rights of access. - View Dependent Claims (6, 7, 8)
- CHK) for a user maintaining the technical equipment (ATM), characterized in that the computing unit (COMP) processes the data (D) using a cyclic directed graph (GRPH) that controls nodes (1000, . . . , 1300 . . . ) and edges (INSTR, CHK) connecting the nodes, wherein the nodes relate to different maintenance conditions of the equipment (ATM), and the edges relate to instructions to the user for transferring the equipment (ATM) from one of the nodes to another node, wherein, using the data (D), an initial node (START) and at least one target node (Z1, Z2) are identified that relate to an initial condition to be corrected and a desired target condition for the equipment (ATM), and wherein by means of a route plan method a sequence of edges is determined that corresponds in the graph to the shortest path from the initial node (START) to the particular target node (Z1),
-
9. Technical equipment (ATM) being a cash dispenser or a deposit return device and comprising a device (DVC) for controlling user dialogs on a technical equipment (ATM) to be maintained, wherein the device has a computing unit (COMP) that evaluates data (D) about the condition of the technical equipment (ATM) and, based on said evaluation, controls at least a visual output of textual and/or pictorial instructions (INSTR:
- CHK) for a user maintaining the technical equipment (ATM), characterized in that the computing unit (COMP) processes the data (D) using a cyclic directed graph (GRPH) that comprises nodes (1000, . . . , 1300 . . . ) and edges (INSTR, CHK) connecting the nodes, the data (D) including data identified by sensors, wherein the nodes relate to different maintenance conditions for the equipment (ATM), and the edges relate to instructions for the user for transferring the equipment (ATM) from one of the nodes to another node, wherein, using the data (D), an initial node (START) and at least one target node (Z1, Z2) are identified that relate to an initial condition to be corrected and a desired target condition for the equipment (ATM), and wherein by means of a route plan method a sequence of edges is determined that corresponds in the graph to the shortest path from the initial node (START) to the particular target node (Z1),
wherein by means of the route planning method a different sequence of edges is determined than the one that corresponds to the shortest path from the initial node (START) to the particular target node (Z1) if it is determined from the user data that the user has no authorization for the node and/or edges of the shortest path, and wherein, if the target node cannot be reached with the existing rights of access, a user dialog is displayed, the user dialog consisting of a single step in which the user is informed that he does not possess the necessary rights of access.
- CHK) for a user maintaining the technical equipment (ATM), characterized in that the computing unit (COMP) processes the data (D) using a cyclic directed graph (GRPH) that comprises nodes (1000, . . . , 1300 . . . ) and edges (INSTR, CHK) connecting the nodes, the data (D) including data identified by sensors, wherein the nodes relate to different maintenance conditions for the equipment (ATM), and the edges relate to instructions for the user for transferring the equipment (ATM) from one of the nodes to another node, wherein, using the data (D), an initial node (START) and at least one target node (Z1, Z2) are identified that relate to an initial condition to be corrected and a desired target condition for the equipment (ATM), and wherein by means of a route plan method a sequence of edges is determined that corresponds in the graph to the shortest path from the initial node (START) to the particular target node (Z1),
Specification