Method of communicating business contact information to a wireless user

• US 8,660,538 B2
• Filed: 12/22/2008
• Issued: 02/25/2014
• Est. Priority Date: 12/22/2008
• Status: Expired due to Fees

• Current Assignee: General Motors LLC (General Motors Company)
• Original Assignee: General Motors LLC (General Motors Company)
• Inventors: Rysenga, Jeffrey P., Schwinke, Steven P.
• Primary Examiner(s): Siddiqui, Kashif
• Application Number:
  US12/341,749
• Publication Number:
  US 20100159894A1
• Time in Patent Office: 1,891 Days
• Field of Search: 455/414, 455/415, 455/435, 455/466, 705/44, 705/64, 709/200, 340/10
• US Class Current: 455/412.1
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/58 Message adaptation for wireless communication
• CPC Class Codes: H04M 1/2757 by data transmission, e.g. downloading
• CPC Class Codes: H04M 1/72436 for text messaging, e.g. short messaging services [SMS] or e-mails

Abstract

A method for providing business services to a customer via a wireless device used by the customer. The method includes asking a customer for a wireless telephone number associated with a wireless device used by the customer, receiving the wireless telephone number, storing the wireless telephone number, and sending the customer a short message service (SMS) message to the wireless telephone number, wherein the SMS message contains a phone number or universal resource locator (URL) that allows the customer to use the wireless device to interact with the business.

Claims

1. A method of providing business services to a customer via a wireless device used by the customer, comprising the steps of:

(a) enrolling a customer in a telematics service subscription;

(b) receiving an email address from the customer during telematics subscription enrollment;

(c) sending an email to the received email address comprising a universal resource locator (URL) linking the customer to business services;

(d) receiving a wireless telephone number from the customer enrolled in the telematics service subscription via a website identified by the URL, wherein the wireless telephone number comprises a wireless email address;

(e) initiating an email to the wireless telephone number;

(f) converting the email to a short message service (SMS) message; and

(g) sending the SMS message to the wireless device.

2. The method of claim 1, further comprising the step of controlling a function relating to the operation of the vehicle in response to customer input via the website.

3. The method of claim 2, wherein the function relating to the operation of a vehicle comprises:

locking the doors of the vehicle, unlocking the doors of the vehicle, flashing the lights of the vehicle, honking the horn of the vehicle, controlling a vehicle navigation system, or requesting a vehicle diagnostic upload.

4. The method of claim 1, further comprising the step of asking the customer to choose a wireless service provider that will provide data service for the SMS message.

5. The method of claim 1, wherein step (b) further comprises receiving the wireless telephone number at a vehicle call center.

6. A method of providing business services to a customer via a wireless device used by the customer, comprising the steps of:

(a) obtaining a wireless telephone number associated with a wireless device used by the customer;

(b) automatically sending a short message service (SMS) message to the wireless device associated with the wireless telephone number, wherein the SMS message includes a phone number or a universal resource locator (URL) capable of allowing the wireless device to contact a business;

(c) receiving the message at the wireless device;

(d) extracting the phone number or URL from the message at the wireless device;

(e) saving the phone number or URL used for interacting the business at the wireless device; and

(f) opening a website of the business at the wireless device using the saved URL;

(g) providing the name of the wireless service provider and the zip code of a billing address associated with the wireless device to the website using the opened website.

7. The method of claim 6, further comprising the step of controlling a function relating to the operation of a vehicle in response to customer input via the phone number or website.

8. The method of claim 7, wherein the function relating to the operation of a vehicle includes:

locking the doors of the vehicle, unlocking the doors of the vehicle, flashing the lights of the vehicle, honking the horn of a vehicle, controlling a vehicle navigation system, or requesting a vehicle diagnostic upload.

9. The method of claim 6, wherein step (a) further comprises providing the wireless telephone number to a vehicle call center.

10. The method of claim 6, further comprising the steps of:

using the phone number to contact a vehicle call center; and

requesting the vehicle call center control a function relating to the operation of the vehicle.

11. The method of claim 6, wherein step (a) further comprises providing the wireless telephone number to a business at a web portal.

12. A method of providing business services to a customer via a wireless device used by the customer, comprising the steps of:

(a) sending an email to a customer, wherein the email contains a universal resource locator (URL) linking the customer to a web portal of a telematics service provider that is capable of receiving inputs from the customer that result in the control of functions related to the operation of a vehicle;

(b) receiving a wireless telephone number at the web portal;

(c) sending a short message service (SMS) message including the URL to a wireless device associated with the wireless telephone number;

(d) receiving the SMS message at the wireless device;

(e) accessing the web portal of the telematics service provider using the wireless device and the URL included with the SMS message such that the web portal of the telematics service provider is displayed at the wireless device; and

(f) controlling a function related to the operation of a vehicle using customer input received via the web portal of the telematics service provider displayed at the wireless device and ultimately communicated from the wireless device to the web portal.

13. The method of claim 12, wherein the function related to the operation of the vehicle comprises:

locking the doors of the vehicle, unlocking the doors of the vehicle, flashing the lights of the vehicle, honking the horn of the vehicle, controlling a vehicle navigation system, or requesting a vehicle diagnostic upload.

14. The method of claim 12, wherein step (f) further comprises controlling the function from a vehicle call center.

15. The method of claim 12, further comprising the step of forwarding the wireless telephone number from the web portal to a vehicle call center.

16. The method of claim 12, further comprising the step of saving a password at the wireless device for controlling the function.

17. The method of claim 12, wherein the URL is saved at the wireless device.