Business networking information feed alerts

• US 8,661,076 B2
• Filed: 12/20/2010
• Issued: 02/25/2014
• Est. Priority Date: 09/23/2010
• Status: Active Grant

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Herman, Bradley
• Primary Examiner(s): Moise, Emmanuel L
• Assistant Examiner(s): HUQ, FARZANA B
• Application Number:
  US12/973,553
• Publication Number:
  US 20120079004A1
• Time in Patent Office: 1,163 Days
• Field of Search: 709/203, 709/206, 709217-219, 709/224, 709/228, 709/238, 705/27, 705/319, 705/50
• US Class Current: 709/203
• CPC Class Codes: G06F 16/24568 Data stream processing; Continuous queries
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: G06F 40/205 Parsing
• CPC Class Codes: H04L 63/029 Firewall traversal, e.g. tunnelling or, creating pinholes
• CPC Class Codes: H04L 65/612 for unicast
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 67/55 Push-based network services
• CPC Class Codes: H04L 69/16 Implementation or adaptation of Internet protocol [IP], of transmission control protocol [TCP] or of user datagram protocol [UDP]

Abstract

Various embodiments described or referenced herein are directed to different devices, methods, systems, and computer products for providing information external to an organization in an information feed. A message may be received from an information service provider in accordance with a previously defined request. The defined request may include one or more parameters specifying requested data. The message may include data provided in accordance with the one or more parameters. The data in the message may be processed to create a data object. The data object may include at least a portion of the data provided in accordance with the one or more parameters. The data object may be stored in a database. The data object may then be provided for display on a display device in an information feed associated with the record.

Claims

1. A method comprising:

receiving, at a computing device, a message from an information service provider in accordance with a previously defined request for information from a source external to an organization, the defined request including one or more parameters specifying search terms pertaining to the organization, the message including a first identifier associating the message with a record storing information pertaining to business of the organization, the record stored in a first database accessible to the computing device, the message including data provided in accordance with the one or more parameters, the data including news information related to the record;

processing the data in the message to create a first data object, the first data object including at least a portion of the data including the news information related to the record, the first data object including a second identifier associating the first data object with the record;

storing the first data object in a second database; and

providing the first data object for display on a display device in an information feed associated with the record, the information feed including updates related to the record, the first data object provided for display with one or more selections configured to receive user commentary such that commentary from a plurality of users regarding the first data object is displayed with the first data object in the information feed.

2. The method recited in claim 1, wherein the message is received in a form selected from the group consisting of:

an e-mail message, an HTTP get message, an HTTP post message, an XML message, a SOAP message, and an RSS feed message.

3. The method recited in claim 1, wherein the one or more parameters are search parameters for information relating to the record.

4. The method recited in claim 1, wherein the first data object includes a title associated with the news information, a source of the news information, and a uniform resource indicator providing a location of the news information.

5. The method recited in claim 1, wherein a user interface provides access to an on-demand service available to a plurality of organizations in communication with the computing device, and

wherein a client machine is associated with a first one of the organizations, the client machine including the display device configured to display, as part of the user interface, the information feed associated with the record.

6. The method recited in claim 1, wherein the first database is accessible to a plurality of tenants in a multi-tenant database environment.

7. The method recited in claim 1, wherein the first database and the second database include the same database.

8. The method recited in claim 1, wherein the data in the message include an indication of a source associated with at least a portion of the data, the method further comprising:

processing the data in the message to create a second data object, the second data object including at least some of the data provided in accordance with the one or more parameters;

comparing the source to a list of sources, the list of sources specifying sources for which the second data object is not to be included in the information feed; and

when the source is included in the list of sources, not storing the second data object in the second database.

9. The method recited in claim 1, further comprising:

identifying a plurality of data objects stored in the second database, the plurality of data objects including the first data object; and

performing a processing operation on the plurality of data objects, wherein the processing operation analyzes data in or associated with at least one of the plurality of data objects.

10. The method recited in claim 9, wherein a user interface provides access to an on-demand service available to a plurality of organizations in communication with the computing device, and wherein a client machine is associated with a first one of the organizations, the client machine including the display device configured to display, as part of the user interface, the information feed associated with the record, the method further comprising:

receiving user information from the client machine related to the first data object in the information feed associated with the record, wherein the processing operation analyzes the user information associated with the first data object.

11. The method recited in claim 9, wherein performing a processing operation on the plurality of data objects includes:

identifying a uniform resource indicator associated with a newly created data object;

determining when the uniform resource indicator associated with the newly created data object is the same as a uniform resource indicator associated with the first data object; and

deleting, when the uniform resource indicator associated with the newly created data object is the same as the uniform resource indicator associated with the first data object, the newly created data object.

12. The method recited in claim 1, wherein the message includes a plurality of data blocks, the data blocks including at least some of the data included in the message, and wherein processing the data in the message to create the first data object includes:

identifying the information service provider that generated the message;

determining when an unparsed data block is present in the message;

selecting the unparsed data block in the message;

parsing, based on an identity of the information service provider, data in the data block into items having specified types; and

creating the first data object based on the items.

13. The method recited in claim 12, wherein a specified type includes a type selected from the group consisting of:

a source, a uniform resource indicator, an author, a publisher, a date, a time, a title, a user rating, a location, and a language.

14. One or more non-transitory computer readable media having instructions stored thereon, the instructions comprising:

receiving, at a computing device, a message from an information service provider in accordance with a previously defined request for information from a source external to an organization, the defined request including one or more parameters specifying search terms pertaining to the organization, the message including a first identifier associating the message with a record storing information pertaining to business of the organization, the record stored in a first database accessible to the computing device, the message including data provided in accordance with the one or more parameters, the data including news information related to the record;

processing the data in the message to create a first data object, the first data object including at least a portion of the data including the news information related to the record provided in accordance with the one or more parameters, the first data object including a second identifier associating the first data object with the record;

storing the first data object in a second database; and

providing the first data object for display on a display device in an information feed associated with the record, the information feed including updates related to the record, the first data object provided for display with one or more selections configured to receive user commentary such that commentary from a plurality of users regarding the first data object is displayed with the first data object in the information feed.

15. The one or more non-transitory computer readable media recited in claim 14, wherein a user interface provides access to an on-demand service available to a plurality of organizations in communication with the computing device, and

wherein a client machine is associated with a first one of the organizations, the client machine including the display device configured to display, as part of the user interface, the information feed associated with the record.

16. The one or more non-transitory computer readable media recited in claim 14, wherein the data in the message include an indication of a source associated with at least a portion of the data, the instructions further comprising:

processing the data in the message to create a second data object, the second data object including at least some of the data provided in accordance with the one or more parameters;

comparing the source to a list of sources, the list of sources specifying sources for which the second data object is not to be included in the information feed; and

when the source is included in the list of sources, not storing the second data object in the second database.

17. The one or more non-transitory computer readable media recited in claim 14, the instructions further comprising:

identifying a plurality of data objects stored in the second database, the plurality of data objects including the first data object; and

performing a processing operation on the plurality of data objects, wherein the processing operation analyzes data in or associated with at least one of the plurality of data objects.

18. The one or more non-transitory computer readable media recited in claim 14, wherein the message includes a plurality of data blocks, the data blocks including at least some of the data included in the message, and wherein processing the data in the message to create the first data object includes:

identifying the information service provider that generated the message;

determining when an unparsed data block is present in the message;

selecting the unparsed data block in the message;

parsing, based on an identity of the information service provider, data in the data block into items having specified types; and

creating the first data object based on the items.

19. The one or more non-transitory computer readable media recited in claim 18, wherein a specified type includes a type selected from the group consisting of:

a source, a uniform resource indicator, an author, a publisher, a date, a time, a title, a user rating, a location, and a language.

20. A system comprising:

one or more servers configured to provide, to a client machine, an information feed, the one or more servers further configured to;

receive a message from an information service provider in accordance with a previously defined request for information from a source external to an organization, the defined request including one or more parameters specifying search terms pertaining to the organization, the message including a first identifier associating the message with a record storing information pertaining to business of the organization, the record stored in a first database accessible to the computing device, the message including data provided in accordance with the one or more parameters, the data including news information related to the record;

process the data in the message to create a first data object, the first data object including at least a portion of the data including the news information related to the record provided in accordance with the one or more parameters, the first data object including a second identifier associating the first data object with the record;

store the first data object in a second database; and

provide the first data object in an information feed associated with the record, the information feed including updates related to the record, the first data object provided for display with one or more selections configured to receive user commentary such that commentary from a plurality of users regarding the first data object is displayed with the first data object in the information feed; and

the client machine, the client machine including a display device, the client machine configured to;

receive the information feed associated with the record; and

display the information feed associated with the record in a user interface.

21. The system recited in claim 20, wherein the user interface is configured to provide access to an on-demand service available to a plurality of organizations in communication with the one or more servers, and

wherein the client machine is associated with a first one of the organizations.

22. The system recited in claim 20, wherein the data in the message include an indication of a source associated with at least a portion of the data, the one or more servers further configured to:

process the data in the message to create a second data object, the second data object including at least some of the data provided in accordance with the one or more parameters;

compare the source to a list of sources, the list of sources specifying sources for which the second data object is not to be included in the information feed associated with the record; and

when the source is included in the list of sources, not store the second data object in the second database.

23. The system recited in claim 20, the one or more servers further configured to:

identify a plurality of data objects stored in the second database, the plurality of data objects including the first data object; and

perform a processing operation on the plurality of data objects, wherein the processing operation analyzes data in or associated with at least one of the plurality of data objects.

24. The system recited in claim 23, the one or more servers further configured to:

receive user information from the client machine related to the first data object in the information feed associated with the record, wherein the processing operation analyzes the user information associated with the first data object.

25. The system recited in claim 23, the one or more servers, as part of the processing operation on the plurality of data objects, further configured to:

identify a uniform resource indicator associated with a newly created data object;

determine when the uniform resource indicator associated with the newly created data object is the same as a uniform resource indicator associated with the first data object; and

delete, when the uniform resource indicator associated with the newly created data object is the same as the uniform resource indicator associated with the first data object, the newly created data object.