System and method for automatically responding to a received communication

• US 8,661,142 B2
• Filed: 01/15/2010
• Issued: 02/25/2014
• Est. Priority Date: 06/23/2005
• Status: Active Grant

• Current Assignee: Malikie Innovations Limited (Key Patent Innovations Limited)
• Original Assignee: Blackberry Limited
• Inventors: Scott, Sherryl Lee Lorraine, Mousseau, Gary P.
• Primary Examiner(s): NGUYEN, THU HA T
• Application Number:
  US12/688,288
• Publication Number:
  US 20100121962A1
• Time in Patent Office: 1,502 Days
• Field of Search: 709/205, 709/206, 709/207, 709/228, 709/203, 709/204, 709/220, 709/227, 370/254
• US Class Current: 709/228
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

A device and a method of responding to a received interrupt event received by a communication device is provided. The method comprises: determining a current state of availability of a user associated with the device; determining whether a response action to the interrupt event is required based on a level of importance associated with the interrupt event and further based on the current state of availability; and providing notice of response actions which occurred during a previous state of unavailability, where the notice provides a link to initiate a response communication to the interrupt event. The current state of availability may be determined based on data associated with an operating application on the device. Also, providing the notice may occur upon a change of the current state of availability.

Claims

1. A method performed by a communication device, comprising:

receiving a communication from a sender;

determining a current state of unavailability of a user of the communication device, the current state of unavailability being determined based on data associated with two or more applications operating on the communication device;

determining whether a response to the received communication is required based on a level of importance associated with the received communication and on the current state of unavailability;

upon determining that a response is required, sending the response to the sender;

upon determining an occurrence of a change from the state of unavailability, providing notice, on a user interface of the communication device, of responses that were sent during the state of unavailability, the notice providing, for each response, a link to initiate a communication to the respective sender; and

upon the determining of the change from the state of unavailability, sending another response action to the sender, advising of the change from the state of unavailability.

2. The method of claim 1, further comprising:

building the response from context data associated with the two or more applications, the level of importance being used to determine a level of detail provided by said context data.

3. The method of claim 2, wherein:

the context data provides location and time data.

4. The method of claim 1, wherein:

the response is sent using a communication method that was used to transmit the communication to the communication device; and

a second response is sent by the communication device to the sender using a different communication method than the communication method used to transmit the communication.

5. The method of claim 1, wherein:

a response template is provided to allow entry of the response.

6. The method of claim 1, wherein:

the data relates to a current location identified by a location application operating on the communication device;

the location application relates to a global positioning system (GPS) function; and

the response indicates that the user is in the current location.

7. The method of claim 1, wherein a database identifies a plurality of responses using a plurality of communication methods for a particular sender.

8. The method of claim 1, wherein the response is selected from a generic response and a response containing customized fields that are customized for the sender.

9. A communication device comprising:

a microprocessor;

a user interface;

a calendar application;

a location module configured to track a current location of the communication device;

an application manager configured to receive calendar data from the calendar application and location data from the location manager, and to provide instructions to the microprocessor to track and provide a current state of unavailability of a user of the communication device utilizing availability data that is based on the calendar data and the location data;

a communication module to receive and send communications; and

an application configured to provide instructions to the microprocessor to

determine, from the application manager, a current state of unavailability of the user;

detect a message received by the communication module;

determine whether a response to the received communication is required based on a level of importance associated with the received communication and on the current state of unavailability;

upon determining that a response is required, send the response to the sender via the communication module;

upon determining an occurrence of a change from the state of unavailability, provide notice, on the user interface, of responses that were sent during the state of unavailability, the notice providing for each response a link to initiate a communication to the respective sender; and

send another response action to the sender upon the occurrence of the change from the state of unavailability.

10. The communication device of claim 9, wherein if the response is to be sent, the application provides instructions to the microprocessor to build the response based on context data associated with at least one application operating on the communication device, the level of importance being used to determine a level of detail provided by the context data.

11. The communication device of claim 9, wherein the response is sent using the same communication technology over which the received communication was received.

12. The communication device of claim 9, wherein the response is sent using a communication technology that is different than a communication technology over which the received communication was received.

13. The communication device of claim 9, wherein:

upon the occurrence of the change of the state of unavailability, the application sends another response via the communication module to the sender, advising of the user'"'"'s change from the state of unavailability.

14. The communication device of claim 9, wherein the location module provides global positioning system (GPS) data.

15. A method performed by a communication device, comprising:

receiving a communication from a sender;

determining a current state of unavailability of a user of the communication device;

determining, based on the current state of unavailability, that a first response to the received communication is required;

automatically sending the first response to the sender; and

determining an occurrence of a change from the state of unavailability;

sending another response to the sender upon the occurrence of the change from the state of unavailability; and

responsive to the change, providing a notice, on a user interface of the communication device, of responses that were sent during the state of unavailability, the notice providing, for each response, a link to initiate a communication to the respective sender.

16. The method of claim 15 wherein the sending of the first response is through a communication technology that is different than the communication technology through which the received communication was received.

17. The method of claim 16 further comprising:

automatically sending, along with the first response to the sender, another response to the sender over a communication technology that is the same as the communication technology over which the received communication was received.

18. The method of claim 15 wherein the determination of unavailability is derived by the communication device from a global position of the user.