Systems and methods for administering comprehensive protection plans

• US 8,666,784 B2
• Filed: 06/16/2010
• Issued: 03/04/2014
• Est. Priority Date: 10/19/2009
• Status: Active Grant

• Current Assignee: Hartford Fire Insurance Company (The Hartford Financial Services Group, Inc.)
• Original Assignee: Hartford Fire Insurance Company (The Hartford Financial Services Group, Inc.)
• Inventors: Stepeck, Carin Lynn, Winter, Henry J., Harasimowitz, Stanley Michael
• Primary Examiner(s): HAMILTON, SARA CHANDLER
• Application Number:
  US12/816,551
• Publication Number:
  US 20110093299A1
• Time in Patent Office: 1,357 Days
• Field of Search: 705/4, 705/35
• US Class Current: 705/4
• CPC Class Codes: G06Q 40/08 Insurance

Abstract

Systems, methods, means and computer program code for administering comprehensive protection plans are provided which include a computer system to process an insurance claim, the system having a first policy database storing policy data associated with a first type of insurance, a second policy database storing policy data associated with a second type of insurance, a requestor device and a claims processing system for receiving an insurance claim associated with a customer, determining that the claim involves a single loss event and more than one type of property damage, retrieving from the first policy database, information associated with a first policy of the customer and at least a second policy of the customer, the information including a first deductible associated with the first policy and a second deductible associated with the second policy, determining which of the first and second deductible to apply to the claim, and updating the first and second policy databases based on the determined deductible.

Claims

1. A computer system for processing data relating to one or more insurance policies, the system comprising:

a data storage device configured to;

receive, store and provide access to insurance coverage data, wherein the insurance coverage data includes, for each of a plurality of individual policy features, a corresponding feature identifier and a set of rules defining a compatibility of each of the plurality of individual policy features to one or more other individual policy features;

one or more memories configured to;

store program instructions;

one or more computer processors coupled to the data storage device and the one or more memories, wherein said one or more computer processors, upon execution of the program instructions, are configured to;

retrieve the insurance coverage data from the data storage device;

receive a policy request from an individual, and identify at least two individual policy features from among the plurality of individual policy features based on (i) said policy request from said individual and (ii) a determination of the compatibility of said at least two individual policy features in the insurance coverage data based on said set of rules, wherein at least one of the individual policy features comprises a single deductible feature;

assemble, responsive to said policy request and based on said set of rules, one or more insurance coverage packages including said at least two individual policy features; and

generate, based on the at least two individual policy features, pricing information for each of the one or more insurance coverage packages;

a communication device, coupled to the one or more computer processors, configured to;

present the generated one or more insurance coverage packages; and

receive a selection of a selected one of the one or more insurance coverage packages; and

a policy record data storage device coupled to the one or more computer processors and configured to;

store a policy record associated with the selected insurance coverage package, wherein the selected insurance coverage package is a first insurance policy and wherein the selected insurance coverage package has an associated first deductible; and

associate the policy record associated with the selected insurance coverage package with a policy record associated with a second insurance policy, wherein the second insurance policy has an associated second deductible;

wherein the selected insurance coverage package and the second insurance policy are for different property types;

wherein said one or more computer processors, upon execution of the program instructions, are further configured to;

responsive to receipt of an insurance claim involving a single loss event that results in property damage to the property type covered by the selected insurance coverage package and in property damage to the property type covered by the second insurance policy,

determine a single deductible for the single deductible feature to apply based upon the first deductible and the second deductible; and

update the policy records associated with each of the selected insurance coverage package and the second insurance policy based on said determined single deductible.

2. A computer system according to claim 1, wherein each feature identifier is associated with one or more pricing rules, and wherein generating pricing information for each of the one or more insurance coverage packages is further based on said one or more pricing rules associated with the at least two individual policy features identified in the policy request.

3. A computer system according to claim 1, wherein the one or more computer processors, upon execution of the program instructions, are further configured, subsequent to receipt by the communication device of the selection of the selected one of the one or more insurance coverage packages to:

determine an alternative one of the one or more insurance coverage packages; and

wherein the communication device is further configured to;

present a comparison of the alternative one and the selected one of the one or more insurance coverage packages.

4. The computer system of claim 1, wherein the at least two individual policy features of the selected one of the one or more insurance coverage packages further include one or more of a no-drop promise feature, a reimbursement for home services features, a lifetime guarantee for repair services feature, a roadside assistance feature and a new car replacement guarantee feature.

5. The computer of claim 1, wherein the at least two individual policy features of the selected one of the one or more insurance coverage packages further include one or more of a 12-month policy feature, a first accident forgiveness feature, and a disappearing deductible feature.

6. The computer system of claim 1, wherein the at least two individual policy features of the selected one of the one or more insurance coverage packages further include one or more of a no-drop promise feature, a reimbursement for home services features, a lifetime guarantee for repair services feature, a roadside assistance feature, a new car replacement guarantee feature, a 12-month policy feature, a first accident forgiveness feature, and a disappearing deductible feature.

7. The computer system of claim 1, wherein the at least two individual policy features of the selected one of the one or more insurance coverage packages further include one or more of a full cost to rebuild a home feature, a payment for the actual cost of replacing possessions feature, and a deductible forgiveness feature.

8. The computer of claim 7, wherein the at least two individual policy features of the selected one of the one or more insurance coverage packages further include one or more of a 12-month policy feature, a first accident forgiveness feature, and a disappearing deductible feature.

9. A computer-implemented method for processing data relating to one or more insurance policies, the method comprising:

retrieving, by one or more computer processors, insurance coverage data from a data storage device, wherein the insurance coverage data includes, for each of a plurality of individual policy features, a corresponding feature identifier and a set of rules defining a compatibility of each of the plurality of individual policy features to one or more other individual policy features;

receiving, by said one or more computer processors, a policy request from an individual, and identifying at least two individual policy features from among the plurality of individual policy features based on (i) said policy request from said individual and (ii) a determination of the compatibility of said at least two individual policy features in the insurance coverage data based on said set of rules, wherein at least one of the individual policy features comprises a single deductible feature;

assembling, by said one or more computer processors and responsive to said policy request and based on said set of rules, one or more insurance coverage packages including said at least two individual policy features; and

generating, by said one or more computer processors, based on the at least two individual policy features, pricing information for each of the one or more insurance coverage packages;

presenting, by a communication device coupled to the one or more computer processors, the generated one or more insurance coverage packages;

receiving, by the communication device coupled to the one or more computer processors, a selection of a selected one of the one or more insurance coverage packages;

storing, in a policy record data storage device coupled to the one or more computer processors, a policy record associated with the selected insurance coverage package, wherein the selected insurance coverage package is a first insurance policy and wherein the selected insurance coverage package has an associated first deductible;

associating, in the policy record data storage device coupled to the one or more computer processors, the policy record associated with the selected insurance coverage package with a policy record associated with a second insurance policy, wherein the second insurance policy has an associated second deductible and wherein the selected insurance coverage package and the second insurance policy are for different property types; and

responsive to receiving an insurance claim involving a single loss event that results in property damage to the property type covered by the selected insurance coverage package and in property damage to the property type covered by the second insurance policy;

determining, by said one or more computer processors, a single deductible for the single deductible feature to apply based upon the first deductible and the second deductible; and

updating, by said one or more computer processors, the policy records associated with each of the selected insurance coverage package and the second insurance policy based on said determined single deductible.

10. The method of claim 9, wherein each feature identifier is associated with one or more pricing rules, and wherein generating pricing information for each of the one or more insurance coverage packages is further based on said one or more pricing rules associated with the at least two individual policy features identified in the policy request.

11. The method of claim 9, further comprising:

responsive to receiving the selection of the selected one of the one or more insurance coverage packages;

determining an alternative one of the one or more insurance coverage packages;

and

presenting a comparison of the alternative one and the selected one of the one or more insurance coverage packages.

12. The method of claim 9, wherein the at least two individual policy features of the selected one of the one or more insurance coverage packages further include one or more of a no-drop promise feature, a reimbursement for home services feature, a lifetime guarantee for repair services feature, a roadside assistance feature, and a new car replacement guarantee feature.

13. The method of claim 9, wherein the at least two individual policy features of the selected one of the one or more insurance coverage packages further include one or more of a 12-month policy feature, a first accident forgiveness feature, and a disappearing deductible feature.

14. The method of claim 9, wherein the at least two individual policy features of the selected one of the one or more insurance coverage packages further include one or more of a no-drop promise feature, a reimbursement for home services feature, a lifetime guarantee for repair services feature, a roadside assistance feature, a new car replacement guarantee feature, a 12-month policy feature, a first accident forgiveness feature, and a disappearing deductible feature.

15. The method of claim 9, wherein the at least two individual policy features of the selected one of the one or more insurance coverage packages further include one or more of a full cost to rebuild a home feature, a payment for the actual cost of replacing possessions feature, and a deductible forgiveness feature.

16. The method of claim 15, wherein the at least two individual policy features of the selected one of the one or more insurance coverage packages further include one or more of a 12-month policy feature, a first accident forgiveness feature, and a disappearing deductible feature.

17. A non-transitory computer readable medium having stored therein instructions that, upon execution, cause one or more computer processors to:

retrieve insurance coverage data from a data storage device coupled to the one or more computer processors, wherein the insurance coverage data includes, for each of a plurality of individual policy features, a corresponding feature identifier and a set of rules defining a compatibility of each of the plurality of individual policy features to one or more other individual policy features;

receive, by the one or more computer processors, a policy request from an individual, and identify at least two individual policy features from among the plurality of individual policy features based on (i) said policy request from said individual and (ii) a determination of the compatibility of said at least two individual policy features in the insurance coverage data based on said set of rules, wherein at least one of the individual policy features comprises a single deductible feature;

assemble, by the one or more computer processors and responsive to said policy request and based on said set of rules, one or more insurance coverage packages including said at least two individual policy features; and

generate, by the one or more computer processors and based on the at least two individual policy features, pricing information for each of the one or more insurance coverage packages;

present, by a communication device coupled to the one or more computer processors, the generated one or more insurance coverage packages;

receive, by the communication device coupled to the one or more computer processors, a selection of a selected one of the one or more insurance coverage packages;

store, in a policy record data storage device coupled to the one or more computer processors, a policy record associated with the selected insurance coverage package, wherein the selected insurance coverage package is a first insurance policy and wherein the selected insurance coverage package has an associated first deductible;

associate, in the policy record data storage device coupled to the one or more computer processors, the policy record associated with the selected insurance coverage package with a policy record associated with a second insurance policy, wherein the second insurance policy has an associated second deductible and wherein the selected insurance coverage package and the second insurance policy are for different property types; and

responsive to receiving an insurance claim involving a single loss event that results in property damage to the property type covered by the selected insurance coverage package and in property damage to the property type covered by the second insurance policy;

determine a single deductible for the single deductible feature to apply based upon the first deductible and the second deductible; and

update the policy records associated with each of the selected insurance coverage package and the second insurance policy based on said determined single deductible.

18. The non-transitory computer readable medium of claim 17, wherein each feature identifier is associated with one or more pricing rules, and wherein generating pricing information for each of the one or more insurance coverage packages is further based on said one or more pricing rules associated with the at least two individual policy features identified in the policy request.

19. The non-transitory computer readable medium of claim 17, having further instructions that, upon execution, cause the one or more computer processors to:

responsive to receipt of the selection of the selected one of the one or more insurance coverage packages;

determine an alternative one of the one or more insurance coverage packages; and

present a comparison of the alternative one and the selected one of the one or more insurance coverage packages.

20. The non-transitory computer readable medium of claim 17, wherein the at least two individual policy features of the selected one of the one or more insurance coverage packages further include one or more of a no-drop promise feature, a reimbursement for home services feature, a lifetime guarantee for repair services feature, a roadside assistance feature, and a new car replacement guarantee feature.

21. The non-transitory computer readable medium of claim 17, wherein the at least two individual policy features of the selected one of the one or more insurance coverage packages further include one or more of a 12-month policy feature, a first accident forgiveness feature, and a disappearing deductible feature.

22. The non-transitory computer readable medium of claim 17, wherein at least two individual policy features of the selected one of the one or more insurance coverage packages further include one or more of a no-drop promise feature, a reimbursement for home services feature, a lifetime guarantee for repair services feature, a roadside assistance feature, a new car replacement guarantee feature, a 12-month policy feature, a first accident forgiveness feature, and a disappearing deductible feature.

23. The non-transitory computer readable medium of claim 17, wherein the at least two individual policy features of the selected one of the one or more insurance coverage packages further include one or more of a full cost to rebuild a home feature, a payment for the actual cost of replacing possessions feature, and a deductible forgiveness feature.

24. The non-transitory computer readable medium of claim 23, wherein the at least two individual policy features of the selected one of the one or more insurance coverage packages further include one or more of a 12-month policy feature, a first accident forgiveness feature, and a disappearing deductible feature.