Systems and methods for notifying users of a network resource outage

• US 8,670,332 B2
• Filed: 11/07/2008
• Issued: 03/11/2014
• Est. Priority Date: 11/07/2008
• Status: Active Grant

• Current Assignee: Hewlett Packard Enterprise Development LP (Hewlett-Packard Enterprise Company)
• Original Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Inventors: Wakumoto, Shaun, Rojas, Bud A.
• Primary Examiner(s): MURPHY, RHONDA L
• Application Number:
  US12/267,514
• Publication Number:
  US 20100118712A1
• Time in Patent Office: 1,950 Days
• Field of Search: None
• US Class Current: 370/242
• CPC Class Codes: H04L 41/0686 Additional information in the notification, e.g. enhancement of specific meta-data
• CPC Class Codes: H04L 43/0811 by checking connectivity
• CPC Class Codes: H04L 49/555 Error detection

Abstract

Systems and methods are disclosed for a network switch that periodically determines whether there are connectivity problems with first ports and a second port independently of responding to requests from computer systems. Information to be sent to the computer system that sends a request is generated. The information includes an error message regarding at least one of the connectivity problems when one of the first ports or the second port with the connectivity problem is required to respond to the request.

Claims

1. A network switch comprising:

a plurality of first ports to communicate with a corresponding plurality of computer systems;

a second port to communicate with an information network;

a computer processor;

logic instructions on non-transitory computer readable storage media executable to cause the computer processor to;

periodically determine whether there is a connectivity problem with at least one of the first ports and the second port independently of responding to requests from the computer systems;

if one of the first ports and the second port is determined to have a connectivity problem, generate information including an error message;

receive, from one of the computer systems, a request directed to the port having the connectivity problem;

in response to receipt of the request directed to the port having the connectivity problem, intercept the request using an access control list (ACL) to detect requests using a specified communication protocol and transmit the error message to the computer system from which the request is received; and

clear the error message when the connectivity problem is no longer detected.

2. The switch according to claim 1 further comprising:

logic instructions executable by the computer processor to cause the computer processor to;

generate a request for status to determine whether there is a connectivity problem with at least one of the first ports and the second port.

3. The switch according to claim 1 further comprising:

logic instructions executable by the computer processor to cause the computer processor to;

periodically determine whether there is a connectivity problem based on events detected by the switch.

4. The switch according to claim 3 further comprising:

the events including at least one of the group consisting of;

network loops, route flapping, Spanning Tree Protocol (STP) state changes, uplink failure, inability to contact default gateway, and spoofed Media Access Control (MAC).

5. The switch according to claim 1 further comprising:

logic instructions executable by the computer processor to cause the computer processor to;

provide the error message to other computer systems in response to requests from the other computer systems that require the one of the first ports or the second port with the connectivity problem.

6. The switch according to claim 1, wherein the information including the error message further includes troubleshooting information including instructions to correct the connectivity problem and a length of time the connectivity problem is expected to last.

7. The switch according to claim 6 further comprising:

logic instructions executable by the computer processor to cause the computer processor to;

provide an application program interface to allow an administrator to provide information to be included in the error message once the administrator becomes aware of the connectivity problem.

8. A computer-implemented method comprising:

checking connectivity status of ports in a network switch, wherein the ports are to communicate with a plurality of computer systems and a gateway computer that provides access to an information network, the connectivity status being checked at predetermined times whether or not a request requiring use of the ports has been received in the switch;

if one of the ports is determined to have a connectivity problem, generating information including an error message;

receiving, from one of the plurality of computer systems, a request directed to the port having the connectivity problem;

in response to receipt of the request directed to the port having the connectivity problem, intercepting the request using an access control list (ACL) to detect requests from the plurality of computer systems and transmitting the error message to the computer system from which the request is received; and

clearing the error message when the connectivity problem is no longer detected.

9. The method according to claim 8, wherein:

generating the information includes generating troubleshooting information providing instructions to correct the connectivity problem and a length of time the connectivity problem is expected to last.

10. The method according to claim 9 further comprising:

providing an application program interface to allow an administrator to provide information to be included in the error message once the administrator becomes aware of the at least one connectivity problem.

11. The method according to claim 8 further comprising:

generating a request for status of ports on the switch to determine whether there is at least one connectivity problem with the ports.

12. The method according to claim 8 further comprising:

determining whether there is at least one connectivity problem with the ports based on events detected by the switch.

13. The method according to claim 12 further comprising:

the events including at least one of the group consisting of;

network loops, route flapping, Spanning Tree Protocol (STP) state changes, uplink failure, inability to contact default gateway, and spoofed Media Access Control (MAC).

14. The method according to claim 8 further comprising:

providing the error message to other computer systems in response to requests from the other computer systems that require one of the ports with the at least one connectivity problem.

15. An apparatus comprising:

a processor; and

a memory containing computer-readable instructions to be executed by the processor, the computer-readable instructions comprising code to;

check connectivity status of ports in a network switch, wherein the ports are to communicate with a plurality of computer systems and a gateway computer that provides access to an information network, the connectivity status being checked at predetermined times whether or not a request requiring use of the ports has been received in the network switch;

generate an error message when the connectivity status indicates a connectivity problem with one of the ports;

receive from a computer system a request directed to the port with the connectivity problem;

in response to receipt of the request directed to the port with the connectivity problem, intercept the request using an access control list (ACL) to detect requests using a specified communication protocol and provide the error message to the computer system from which the request is received; and

clear the error message when the connectivity problem is no longer detected.

16. The apparatus according to claim 15, wherein the error message further includes troubleshooting information including instructions to correct the connectivity problem and a length of time the connectivity problem is expected to last.

17. The apparatus according to claim 15, the computer-readable instructions further comprising code to:

determine whether there is a connectivity problem with the ports based on events detected by the switch.

18. The apparatus according to claim 17, wherein the events detected by the switch include at least one of the group consisting of:

network loops, route flapping, Spanning Tree Protocol (STP) state changes, uplink failure, inability to contact default gateway, and spoofed Media Access Control (MAC).

19. The apparatus according to claim 15, the computer-readable instructions further comprising code to:

provide an application program interface to allow an administrator to provide information to be included in the error message once the administrator becomes aware of the connectivity problem.