Hate crime diagnostic and intervention tool for emergency dispatch
DCFirst Claim
1. A computer-implemented method to assist a dispatcher, when communicating vocally with a caller via a communication device regarding an incident involving bias-motivated anti-social behavior toward a victim, to collect information about the victim to identify a potential bias that could have motivated the perpetrator toward the victim, the method comprising:
- providing on a dispatch center computer system an emergency dispatch protocol to assist the dispatcher when communicating with the caller, the protocol presenting a pre-scripted interrogation including a plurality of preprogrammed inquiries for the dispatcher to ask the caller to collect information regarding the incident and generate an emergency dispatch response by emergency responders based on the collected information;
initiating a diagnostic tool on the dispatch center computer system, the diagnostic tool configured to aid the dispatcher in uniformly collecting victim information relating to potential biases that could have motivated the perpetrator, the diagnostic toolpresenting to the dispatcher a user interface,presenting on the user interface a listing of a plurality of bias categories for the dispatcher to vocally relay to the caller over the communication device,presenting on the user interface a plurality of input fields corresponding to the plurality of bias categories, each input field configured to accept input providing victim information for a corresponding bias category,receiving dispatcher-entered input that is indicative of victim information and associating the victim information to the corresponding bias category, andcommunicating the victim information corresponding to one or more of the plurality of bias categories to the dispatch protocol; and
compiling on the dispatch center computer system the victim information and incident information into a data record for later retrieval and analysis in connection with a subsequent incident involving bias-motivated anti-social behavior toward the victim.
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Abstract
Systems and methods are provided to assist an emergency dispatcher in responding to emergency calls reporting incidents involving a hate crime or other anti-social behavior toward a victim. The systems and methods can include an emergency police dispatch protocol configured to facilitate uniform and consistent gathering of information about an incident being reported and configured to determine a determinant value corresponding to an appropriate emergency dispatch response. A diagnostic tool is provided to aid the dispatcher in gathering information about the victim that pertains to one or more bias categories. The victim information can be used to identify one or more potential biases that could have motivated the perpetrator of the hate crime or other anti-social behavior. The diagnostic tool facilitates uniform and consistent gathering of victim information pertaining to various bias types. The information may be stored and/or processed for use in monitoring and/or tracking hate crimes and other anti-social behavior. The diagnostic tool can be launched automatically by the emergency dispatch protocol, or manually by a dispatcher. The diagnostic tool presents a user interface that provides, among other things, instructions, symptoms, and input fields.
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Citations
22 Claims
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1. A computer-implemented method to assist a dispatcher, when communicating vocally with a caller via a communication device regarding an incident involving bias-motivated anti-social behavior toward a victim, to collect information about the victim to identify a potential bias that could have motivated the perpetrator toward the victim, the method comprising:
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providing on a dispatch center computer system an emergency dispatch protocol to assist the dispatcher when communicating with the caller, the protocol presenting a pre-scripted interrogation including a plurality of preprogrammed inquiries for the dispatcher to ask the caller to collect information regarding the incident and generate an emergency dispatch response by emergency responders based on the collected information; initiating a diagnostic tool on the dispatch center computer system, the diagnostic tool configured to aid the dispatcher in uniformly collecting victim information relating to potential biases that could have motivated the perpetrator, the diagnostic tool presenting to the dispatcher a user interface, presenting on the user interface a listing of a plurality of bias categories for the dispatcher to vocally relay to the caller over the communication device, presenting on the user interface a plurality of input fields corresponding to the plurality of bias categories, each input field configured to accept input providing victim information for a corresponding bias category, receiving dispatcher-entered input that is indicative of victim information and associating the victim information to the corresponding bias category, and communicating the victim information corresponding to one or more of the plurality of bias categories to the dispatch protocol; and compiling on the dispatch center computer system the victim information and incident information into a data record for later retrieval and analysis in connection with a subsequent incident involving bias-motivated anti-social behavior toward the victim. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A computer system for assisting a dispatcher, when communicating vocally with a caller via a communication device regarding an incident involving bias-motivated anti-social behavior toward a victim, to collect information about the victim to identify potential biases that could have motivated the perpetrator toward the victim, the system comprising:
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a processor; an input device in electrical communication with the processor; an output device in electrical communication with the processor; and a memory in electrical communication with the processor, and having stored thereon; an emergency dispatch protocol to assist the dispatcher when communicating with the caller, the protocol presenting a plurality of interrogatories on the output device for the dispatcher to ask the caller to collect information regarding the incident and generate an emergency dispatch response by emergency responders based on the collected information; a diagnostic tool to aid the dispatcher in uniformly collecting information about the victim relating to potential biases that could have motivated the perpetrator, the diagnostic tool configured to present to the dispatcher a user interface on the output device, the user interface including a listing of a plurality of bias categories for the dispatcher to vocally relay to the caller over the communication device and a plurality of input fields corresponding to the plurality of bias categories, each input field configured to accept input providing information about the victim for the corresponding bias category, receive dispatcher-entered input provided via the input device to the input fields, the input indicative of information about the victim and associate to one or more corresponding bias categories, and communicate the victim information corresponding to one or more of the plurality of bias categories to the emergency dispatch protocol, wherein the computer system compiles the victim information and incident information into a data record that is stored for later retrieval and analysis in connection with a subsequent incident involving bias-motivated anti-social behavior toward the victim. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20, 21)
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22. A non-transitory computer-readable storage medium including computer-readable instruction code for a dispatch center computer performing a method to assist a dispatcher, when communicating with a caller via a communication device regarding an incident involving bias-motivated anti-social behavior toward a victim, to collect information about the victim to identify potential biases that could have motivated the perpetrator toward the victim, the method comprising:
- providing on a dispatch center computer system an emergency dispatch protocol to assist the dispatcher when communicating with the caller, the protocol presenting a plurality of interrogatories for the dispatcher to ask the caller to collect information regarding the incident and generate an emergency dispatch response by emergency responders based on the collected information;
initiating a diagnostic tool on the dispatch center computer system, the diagnostic tool configured to aid the dispatcher in uniformly collecting information about the victim that pertains to one or more bias categories, wherein the victim information specifies characteristics about the victim that can be a basis for a particular bias in one of the bias categories that could have motivated the perpetrator, the diagnostic tool presenting to the dispatcher a user interface, presenting on the user interface a listing of a plurality of bias categories for the dispatcher to vocally relay to the caller over the communication device, presenting on the user interface a plurality of input fields corresponding to the plurality of bias categories, each input field configured to accept input providing information about the victim for the corresponding bias category, receiving dispatcher-entered input that is indicative of information about the victim and associating the information to the corresponding bias category, and communicating the victim information corresponding to one or more of the plurality of bias categories to the dispatch protocol; and
compiling on the dispatch center computer system the victim information and incident information into a data record for later retrieval and analysis in connection with a subsequent incident involving bias-motivated anti-social behavior toward the victim.
- providing on a dispatch center computer system an emergency dispatch protocol to assist the dispatcher when communicating with the caller, the protocol presenting a plurality of interrogatories for the dispatcher to ask the caller to collect information regarding the incident and generate an emergency dispatch response by emergency responders based on the collected information;
Specification